1. Hotel
  2. Philippines(4,352 hotel)
  3. Metro Manila(704 hotel)
  4. Makati(190 hotel)
  5. Bel-Air(36 hotel)
  6. City Garden Grand Hotel

City Garden Grand Hotel

Hotel
8008 Makati Ave. cor. Kalayaan Avenue, Bel-Air, Makati, Metro Manila, Philippines, 1200
Lobby
Restaurant
Bedroom
Bedroom
Bathroom
See all photos
Superb
9.1/10
According to 15 guests
Friendly staff, great food, nice hotel, clean, strategic location. Our stay in City Garden Grand had been a great experience.
Christian G.
See all reviews
Based on 1,166 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Alliance Francaise
(0.44 km)
Makati Museum
(0.68 km)
Power Plant Mall
(0.98 km)
Philippines Stock Exchange
(1.03 km)
Review by Traveloka users
Review
9.1
/10
Superb
Cleanliness
8.91
Comfort
8.73
Meal
8.36
Location
9.45
Service
9.82

11 Traveloka customers have stayed in this hotel and given reviews:

9.4
It was a great stay. Will come back.
9.7
Very good customer service. Thank you.
10.0
Nice hotel and so clean....
10.0
Our stay in City Garden Grand had been a great experience.. With friendly staff, food is great...
9.0
Great staff and very nice hotel but have a problem with odours in the hallways and rooms making it uncomfortable at times
8.7
Great hotel with excellent staff, problem with smelly drains in the bathrooms last few times I have stayed there. Had to change rooms!
7.0
Great hotel with great staff but the rooms are not clean (dirt around the skirting boards and rooms smell musty) and I have stayed here many times and there is an on-going problem with smelly bathrooms - clearly the plumbing and maintenance are defective.
9.7
Fantastic!!! Friendly staff....
8.7
Good hotel in middle of Makati - some distance to walk to the restaurant precinct. Hotel is very good but the band on the top deck can be heard in the rooms and the cable TV did not always work.
10.0
Friendly staff, great food, nice hotel, clean, strategic location. Our stay in City Garden Grand had been a great experience.
First
Prev
1
2
Next
Last
Based on
1,166 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business294
Couples275
Solo travel156
Family199
Friends getaway187
Rating Result
Very Bad
13
Bad
22
Average
77
Very Good
308
Extraordinary
747
tomflot48
Best breakfast buffet
My Filipina girlfriend and I stayed there for 4 days and then at the Peninsula Hotel for 3 days, and to my surprise, she liked the City Garden Grand best. Angel, who works in the lobby area, is the most helpful staff member and can fix any problem that you may encounter! Precious at the business center was very helpful with some airline bookings too!
Couples - Nov 14, 2017
roncampbell2017
Makati hotel which is modern and very clean.
This hotel is conveniently located, secure, clean and modern. Staff are always promptly efficient and extremely polite. In my many visits to Manila I've experienced other hotels so my comparisons are from both ends of the scale. This hotel represents excellent value for money also. Special commendation must go to Ms Angel Niebres in her administrative role where she demonstrated efficient management of staff and an overall awareness of things happening in a general overseeing capacity. She is certainly an asset to this hotel. Highly recommend staying at this established hotel.
Business - Nov 14, 2017
Winni G
Disappointed
I made phone calls and sent emails more than two months in advance asking for 3 rooms together with shower enclosures instead of bath tubs and informed them this was a special event for our staff. I followed up with reminder emails in the following month. I kept receiving the standard reply that rooms were subject to availability. When I reminded them that I was booking 2 months in advance they assured me my request would be prioritised in any event. When we arrived and wanted to check in, it was obvious that they had not bothered with my requests and were clueless about it. The reception then tried to accommodate my request and all our 3 rooms were separated and only one with a shower enclosure. We were exhausted from our trip and the jam outside and took the rooms. My room view was of a helipad with bird droppings outside the window and it was disgusting. The rooms given to my staff were not much better. The air con was noisy all night and the remote control was not working well. Complained the next day and the lovely supervisor, Angel, moved us all to the same floor with better rooms. The third night, after dinner and drinks at the lovely rooftop terrace, at about 2.00am., my partner and I could not get back into our room as there was a problem with the lock. After calling reception and waiting about 20 minutes, they managed to open the door. The following morning, after breakfast, same problem with the door and had to make about 5 calls to reception before someone finally came to fix it more than half an hour later. Apparently the lock battery had run out and they did not think to replace it from the night before. We were so frustrated because we needed to check out and go to the airport to make our flight home. Another lovely manager, Margaret, then attended to us and got their airport shuttle to take us to the airport for free. Nice hotel and staff, and maybe we were just unlucky, but I will not come back. The fact that they did not bother with my request for room arrangements for a special event made 2 months in advance is enough for me to realise they simply don't care.
Business - Nov 13, 2017
ابراهيم ا
Best Staff, Best Hotel
I always stay in this hotel every time I go to Philippines. The staff are all good and very friendly with good facilities. Staff are always ready to assist and go the extra mile. Thank you to the Duty Manager Krisma, supervisor Hazel, Popo, Aya, Sarah and Jimm for all the assistance. They always smile even they work during the night. This hotel will always be my first choice. Highly recommended.
Solo travel - Nov 13, 2017
marumosatoru
Hotel staff
This hotel is very convenient to everyone who is looking for a place to stay. The hotel facilities is superb. Rooms are clean. And most of all staffs are excellent. I would like to mention Ms. Angel for the excellent customer service and giving us exceptional experience. Thank you for the warmth hospitality and helping us with our concern. I must say this hotel is successful because of their employees. More power city garden grand hotel.
Business - Nov 13, 2017
See other reviews

Deposit is required during check-in using cash, or credit card.

Hotel facility

Description

Hotel policy

  • Food and Drinks
    • Bar
    • Breakfast
    • Breakfast with surcharge
    • Restaurant with AC
    • Set menu dinner
    • Breakfast and dinner
    • Breakfast and lunch
    • Buffet breakfast
    • A la carte lunch
    • Set menu lunch
    • A la carte dinner
  • Public Facilities
    • 24-hour room service
    • Room service
    • Parking
    • Safety deposit box
    • WiFi in public area
    • Coffee shop
    • Restaurant
    • Elevator
    • Breakfast restaurant
    • Lunch restaurant
    • Dinner restaurant
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Desk
    • Hairdryer
    • In-room safe
    • TV
    • Shower
    • Separate shower and tub
    • Minibar
    • Cable TV
  • Nearby Facilities
    • Shops
    • ATM/Banking
    • Hair salon
    • Grocery
    • Supermarket
    • Laundry
    • Beauty salon
  • General
    • Smoking area
    • AC
    • Non-smoking room
    • Ballroom
    • Banquet
    • Swimming pool
  • Hotel Services
    • Laundry service
    • Money changer
    • Doorman
    • 24-hour security
    • Bellhop
    • 24-hour Receptionist
  • Business Facilities
    • Business center
    • Meeting facilities
    • Conference room
    • Projector
    • Photocopier
  • Things to Do
    • Massage
    • Fitness center
    • Outdoor pool
    • Children pool
  • Transportation
    • Valet parking
    • Car rental
    • Secure parking
  • Shuttle Service
    • Airport transfer with surcharge
  • Sports and Recreations
    • Fitness

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Location
    City Garden Grand Hotel is located in area / city Bel-Air.

    The hotel has a very good location, also near the Ninoy Aquino International Airport (MNL), which is only 5.94 km away.

    There are plenty of tourist attractions nearby, such as Alliance Francaise within 0.44 km, and Makati Museum within 0.68 km.

    About City Garden Grand Hotel

    From business event to corporate gathering, City Garden Grand Hotel provides complete services and facilities that you and your colleagues need.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from City Garden Grand Hotel exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    City Garden Grand Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

    Enjoy luxurious treats and incomparable experience by staying at City Garden Grand Hotel.

    Hotel may accept Late check out, subject to room availability, with additional fee.

    Hotel may accept Early check in, subject to room availability, with additional fee.

    Additional breakfast are chargeable at PHP 800.00 /person.

    - 4-Star Hotel
    - No Service Charge
    - Valet Parking

    Incidental Deposit of PHP2,000.00 per night (except for Presidential Suite at PHP10,000 per night) will be asked upon check - in but its refundable upon check - out if no item or service were consumed in the hotel.

    Please be informed that the kids are NOT included in the breakfast if a guest booked a room with breakfast, it is only the adults.

    Extra Breakfast charge shall apply for kids if they want to avail.

    Additional Buffet Breakfast From Php700.00 perPerson to Php800.00 per Person
    Extra Bed and Person Charge (with breakfast) - From Php1,700.00 er Person per Night to Php1,800.00 per Person per Night

    Pets are NOT allowed.

    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
    evtbvsrwfq