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Crown Regency Residences - Cebu (QUARANTINE HOTEL)

Hotels
V. Rama Avenue , Guadalupe, Cebu City, Cebu, Philippines, 6000
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the country
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EXTERIOR_BUILDING Crown Regency Residences - Cebu (QUARANTINE HOTEL)
EXTERIOR_BUILDING Crown Regency Residences - Cebu (QUARANTINE HOTEL)
VIEW_ATTRACTIONS Crown Regency Residences - Cebu (QUARANTINE HOTEL)
EXTERIOR_BUILDING Crown Regency Residences - Cebu (QUARANTINE HOTEL)
LOBBY Crown Regency Residences - Cebu (QUARANTINE HOTEL)
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Traveloka
6.9 Good
From 15 reviews
Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Location Info

V. Rama Avenue , Guadalupe, Cebu City, Cebu, Philippines, 6000
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Check-in
Mon, 03 Oct 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 15 reviews
6.9
Good
Fantastic
0
Very Good
7
Satisfying
1
Average
7
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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great location (1)
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Angela A.
2 Reviews
6.5
/ 10
14 Oct 2018
Family vacation
Needs renovations! All good

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maylenet
1 Reviews
4.8
/ 10
15 Aug 2018
Business travel
didn't reach our expectation the bathroom is disgusting. no hot water in the shower!

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JM
Jan M. A.
2 Reviews
4.8
/ 10
10 May 2018
The accommodation was good. The room was at average, they said free wifi but only at the lobby area not in the rooms. We booked online, when our accommodation did not reflect on their booking office they made us pay over the counter even though we already paid which was the man hassle of this issue. That is why the rating is bad. They made an excuse that they had no contract with the agency anymore that's why they made us pay over the counter.

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SL
Senen L.
1 Reviews
4.5
/ 10
08 Sep 2017
Business travel
My 2 nights 3 days stay in this hotel is truly bad for a seasoned traveler like me. At first, I resolved to just endure my stay and blame myself for my wrong choice. However, the turn of events during my stay prompted me to make this complaint as follows: 1) towels are colored off white or brownish instead of original white. I took a picture to show it is no longer fit for use. 2) a/c is noisy and not functioning well. It is broken without cover and filtering system. Worst, it took an hour and a half before I felt the cold air coming from the a/c, obviously needing Freon refilling. 3) walls and ceiling with patches and paint with bubbles falling apart 4) TV set is still box type with irritating audio quality 5) upon entering the room, I requested for air freshener and room slippers but despite repeated requests through follow ups calling housekeeping, no slippers and air freshener was brought to my room. When I complained on second day at front office, only then they gave me the slippers but air fresheners was never delivered not they sprayed my room when they cleaned it on day 2. 6) on my last day, I asked for my polo shirt to be taken for pressing (ironing) but the male staff on the phone from housekeeping told me they don't have laundry services and this is provided by an outside contractor. Then I requested for an iron and I will do the pressing myself but he said they don't have any iron. I refuse to believe him as iron is a standard feature in many hotel rooms or at least lend me the service or house iron and again I was turn down without giving me the reason. When I complain to him how come they cannot even handle this simple request and I'm going to complain, I asked for his name but he said he is busy and there is a call on the other line then I warned him not to put me on hold and again I insisted to get his name, he is Mark, I said complete name please, he replied Mark Anthony, again I insisted to give me his complete full name and after a while, he finally said Mark Anthony Hernandez. I asked for his position or title or designation and he said he is the General Manager. Note: When I check out, I learned the GM's name is not what he gave me. 7) the beddings especially the bed cover is dirty and unhygienic with bedbugs. I took pictures of my legs showing the bites causing skin irritation and severe discomfort.

1 liked this review

JM
Jonray M.
4 Reviews
8.5
/ 10
27 Mar 2017
Family vacation
Great place to stay....

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Accommodation Policies
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Additional Policy
In line with the recent advisory by the Philippine Government, we have received the necessary Certificate of Authority to Operate (CAO) from the relevant authorities for Crown Regency Residences - Cebu to accept room reservations for Essential Travelers:
- Guests with existing reservations under any Accommodation Establishment within Luzon as of March 17, 2020, and outside Luzon as of May 1, 2020
- Foreign Guests who are transiting through, or are otherwise temporarily staying in, the Philippines for a short period and will leave the country
- Long-staying Guests
- Distressed Overseas Filipino Workers (OFWs)
- Repatriated OFWs in compliance with approved quarantine protocols
- Non-OFWs who may be required to undergo mandatory facility-based quarantine
- Locally Stranded Individuals (LSIs)
- Employees of agencies and instrumentalities of the Government including Government Owned & Controlled Corporations (GOCCs) and Local Government Units (LGUs), especially health & emergency frontline, border control, and other critical service workers
- Healthcare workers and other employees from establishments that are allowed to operate during the ECQ/MECQ/GCQ pursuant to the IATF Omnibus Guidelines; provided that their place of work is located within the same Community Quarantine Zone

As proof that you qualify as an Essential Traveler, the hotel may request the following documents depending on the qualifications presented above:
- Roundtrip Travel Ticket
- Quarantine Certificate stating completion of 14-day quarantine & negative PCR-test result
- Company ID / Proof of Profession
- Certificate of Employment/Profession stating the Purpose of Travel
- Travel Authority from the Joint Task Force (JTF) CoViD Shield (except APORS: government, medical, and authorized business workers)
- Medical Certificate from the Municipal/City Health Officer of LGU where LSI was stranded
- Letter of Confirmation from LGU of Destination

Be advised that the hotel may decline your booking when no government-mandated proof can be presented upon check-in.

As we intensify our efforts to keep everyone safe, all our hotel properties go through regular disinfection procedures to control or kill infectious agents and minimize the risk of spreading diseases and viruses.

As part of our safety protocols, we are also asking for your utmost understanding and cooperation on the precautionary measures that we are currently implementing in our hotel:
UPON ENTERING THE PROPERTY
• A temperature check will be done at the hotel entrance.
• All security guards and frontline staff are required to wear facemasks.
SANITATION & DISINFECTION
• All common areas with heavy customer contact are disinfected regularly.
• Sanitary alcohol and hand sanitizer dispensers are installed in all entrances, reception areas, and front offices.
• Comfort rooms are sanitized every 30 minutes.
OTHER PREVENTIVE MEASURES
• In-house guests are visited in their rooms twice (2) daily for temperature checking.
• Guests and employees who are experiencing flu-like symptoms, headache and/or sore throat may seek medical attention from the assigned company nurse. We will follow the Department of Health (DOH) protocol.
GENERAL REMINDERS
• Hotel guests and employees in public areas shall strictly observe social distancing.
• Per Executive Order issued by the LGU, curfew in some cities shall start from 8PM to 5AM.
• For sanitary purposes, meals (breakfast, lunch, and dinner) will be served through room service, and we’ll be using disposable items when serving. Room service is until 8PM only. Please take note of the schedule of the serving of meals:
BREAKFAST - Serving Time 07:00 AM Dish-out Time 08:00 AM
LUNCH - Serving Time 12:00 NN Dish-out Time 01:00 PM
DINNER - Serving Time 06:00 PM Dish-out Time 07:00 PM
• All guests should put their soiled linens outside their rooms to be picked up by our Housekeepers. New linens will then be replaced and will also be left outside the rooms.
• Change of linen is only upon guest request and any other requests will only be until 8 PM.
• All our Housekeepers will be wearing Personal Protective Equipment (PPE) in accordance to the directives of the government.

Besides these, we are also compliant with all directives coming from the Department of Health (DOH), Department of Tourism (DOT), and other concerned government agencies.

Once again, your safety has always been our top priority. Together, let us work tirelessly for a safe and healthy environment for everyone.

THE MANAGEMENT.
General Check-in Instructions
In line with the recent advisory by the Philippine Government, we have received the necessary Certificate of Authority to Operate (CAO) from the relevant authorities for Crown Regency Residences - Cebu to accept room reservations for Essential Travelers: - Guests with existing reservations under any Accommodation Establishment within Luzon as of March 17, 2020, and outside Luzon as of May 1, 2020 - Foreign Guests who are transiting through, or are otherwise temporarily staying in, the Philippines for a short period and will leave the country - Long-staying Guests - Distressed Overseas Filipino Workers (OFWs) - Repatriated OFWs in compliance with approved quarantine protocols - Non-OFWs who may be required to undergo mandatory facility-based quarantine - Locally Stranded Individuals (LSIs) - Employees of agencies and instrumentalities of the Government including Government Owned & Controlled Corporations (GOCCs) and Local Government Units (LGUs), especially health & emergency frontline, border control, and other critical service workers - Healthcare workers and other employees from establishments that are allowed to operate during the ECQ/MECQ/GCQ pursuant to the IATF Omnibus Guidelines; provided that their place of work is located within the same Community Quarantine Zone As proof that you qualify as an Essential Traveler, the hotel may request the following documents depending on the qualifications presented above: - Roundtrip Travel Ticket - Quarantine Certificate stating completion of 14-day quarantine & negative PCR-test result - Company ID / Proof of Profession - Certificate of Employment/Profession stating the Purpose of Travel - Travel Authority from the Joint Task Force (JTF) CoViD Shield (except APORS: government, medical, and authorized business workers) - Medical Certificate from the Municipal/City Health Officer of LGU where LSI was stranded - Letter of Confirmation from LGU of Destination Be advised that the hotel may decline your booking when no government-mandated proof can be presented upon check-in. As we intensify our efforts to keep everyone safe, all our hotel properties go through regular disinfection procedures to control or kill infectious agents and minimize the risk of spreading diseases and viruses. As part of our safety protocols, we are also asking for your utmost understanding and cooperation on the precautionary measures that we are currently implementing in our hotel: UPON ENTERING THE PROPERTY • A temperature check will be done at the hotel entrance. • All security guards and frontline staff are required to wear facemasks. SANITATION & DISINFECTION • All common areas with heavy customer contact are disinfected regularly. • Sanitary alcohol and hand sanitizer dispensers are installed in all entrances, reception areas, and front offices. • Comfort rooms are sanitized every 30 minutes. OTHER PREVENTIVE MEASURES • In-house guests are visited in their rooms twice (2) daily for temperature checking. • Guests and employees who are experiencing flu-like symptoms, headache and/or sore throat may seek medical attention from the assigned company nurse. We will follow the Department of Health (DOH) protocol. GENERAL REMINDERS • Hotel guests and employees in public areas shall strictly observe social distancing. • Per Executive Order issued by the LGU, curfew in some cities shall start from 8PM to 5AM. • For sanitary purposes, meals (breakfast, lunch, and dinner) will be served through room service, and we’ll be using disposable items when serving. Room service is until 8PM only. Please take note of the schedule of the serving of meals: BREAKFAST - Serving Time 07:00 AM Dish-out Time 08:00 AM LUNCH - Serving Time 12:00 NN Dish-out Time 01:00 PM DINNER - Serving Time 06:00 PM Dish-out Time 07:00 PM • All guests should put their soiled linens outside their rooms to be picked up by our Housekeepers. New linens will then be replaced and will also be left outside the rooms. • Change of linen is only upon guest request and any other requests will only be until 8 PM. • All our Housekeepers will be wearing Personal Protective Equipment (PPE) in accordance to the directives of the government. Besides these, we are also compliant with all directives coming from the Department of Health (DOH), Department of Tourism (DOT), and other concerned government agencies. Once again, your safety has always been our top priority. Together, let us work tirelessly for a safe and healthy environment for everyone. THE MANAGEMENT.
Hotel Description

The Crown Regency Residence - Cebu is a three-star property located along V. Rama Avenue in Cebu City. Boasting world-class amenities and services that go beyond the ordinary offerings, the hotel is the perfect choice for business and leisure travelers who enjoy the little luxuries of staying in a renowned chain.

Guests can choose between the hotel’s five different room types: the Standard Room, the Deluxe Room, the Superior Room, the Junior Suite, and the Crown Regency Suite. All 178 rooms come fully equipped with an air conditioning unit, a television with cable channels, a work desk, a safety deposit box, and a telephone. The en suite bathroom comes with a hairdryer, a hot and cold shower, a bathtub, and a complete set of toiletries. Suites come with additional space for a separate living and dining area as well as a kitchen with complete cookware. WiFi is available in all public and private areas of the property and comes free of charge. Room service and daily housekeeping is available.

Guests can enjoy a hearty Pinoy breakfast at the Lobby Lounge, while ala carte options for lunch and dinner are available throughout the day. As an option, guests can also check out the restaurants nearby. Popular choices include CnT Lechon, Arano’s Bar and Restaurant, and Planet Vegis.

The property has function rooms and a grand ballroom available to host any type of event. A spa, an outdoor pool, and a games room are just some of the places guests can hang out in during their stay.

The Mactan-Cebu International Airport is an hour’s drive away from the hotel.
Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Operational Hours
From 14:00 - Before 12:00
Facilities
Public Facilities
  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area
Hotel Services
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Newspaper in lobby
  • Newspaper
Food and Drinks
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast (surcharge)
  • Cafe
General
  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
Business Facilities
  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
In-room Facilities
  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV
Things to Do
  • Garden
  • Karaoke
  • Outdoor pool
Transportation
  • Airport transfer
  • Garage
  • Secure parking
Connectivity
  • Free WiFi
Shuttle Service
  • Airport transfer (surcharge)
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 397 Hotels in Cebu City