1. Hotel
  2. Philippines(4,352 hotel)
  3. South Cotabato(53 hotel)
  4. General Santos(51 hotel)
  5. Family Country Hotel and Convention Centre

Family Country Hotel and Convention Centre

Mateo Road, Lagao, General Santos, South Cotabato, Philippines, 9500
See all photos
Based on 29 traveler reviews
24-Hour Front Desk
Swimming Pool

Nearby attractions
St. Paul Novitiate Park
(2.75 km)
KCC Mall of Gensan
(3.07 km)
Notre Dame of Dadiangas University
(3.45 km)
General Santos City Museum
(3.91 km)
Review by Traveloka users

2 Traveloka customers have stayed in this hotel and given reviews:

The toilet tiles are dirty. Overall, staff are accommodating.
Very accommodating staff. Keep up the good work!
Based on
29 reviews
Review from
Solo travel4
Friends getaway3
Rating Result
Very Bad
Very Good
Mohamad I
very very bad stay
I book thru travelbook for my wife and children stay at Family Country Hotel and Convention but have to go thru a lot of hassle. 1st booking 40A1A87C-My wife went to check in on 11th May 17 and was told there is no room available( we have to make alternative arrangement to stay at T-Boli hotel which cost us 1.5k Peso per nite. 2nd Booking-40A1A8R7 12th-17th May 2017 Upon reaching the hotel, my wife wanted to pay the amount at the receptionist but was told by the hotel staff that my wife have to pay the price without the discount given when I book thru online.I ask them I have book online with the discount but they say it’s not their foult but travelbook fault as there is no discount to be given and insist we pay the walk in rate. I have to do overseas call from Singapore to travel book to clarify this again and thank god with the help of 1 of your male staff the hotel accepted our payment with discount. During my wife stay there, this is what happen 12/5-OK 13/5 the room given aircond was spoil and they ask her to transfer to another room with the toilet all choke and water overflowing. They again change her to another room. 15/5-she was ask again to change room as the room given was not twin room so she change to another room. The hotel staff did not help to transfer the baggage also upon transfer to the new room, the aircond was not working also. So they change her to another room. At night the hotel staff call her and told her that the room given to her was not twin and since there is a pull out bed there, she have to pay extra. I call the hotel directly from Singapore and told the receptionist why was my wife change from 1 room to another and all the room given was with defect. I also told the receptionist that we did not ask for room with pullout bed and since the hotel say its chargeable to use the bed in the room why did they put my wife into that room and not into a twin room as I ‘ve book.
Family - May 17, 2017
Henrietta Helen... C
Renovation Halfway
The hotel is still on its halfway renovations since the room we occupied needs the replacement of fixtures like the room telephone, night lamps, shower and toilet knobs and no hot shower yet. Although paints and floor polish smells along the hall and our room, we felt that "change is coming" anyway. The food served muy delicioso! thanks to the chef whoever he is. Staying for 3 nights just like staying my home. The venue for 21/2 activities located at the 2nd floor adjacent building of the main building is very good: the airconditioning is good, sound system with 2 microphones and the odorless restrooms.
Business - Oct 19, 2016
Jez C
A Good Hotel
I have been to different places and different hotels because of my job. I've seen bad and god services, this one for me, is a good hotel. I find the location good since it doesn't give me a hassle going to the venue of my event, and I can easily buy my needs because its location is near the malls. Also, the place is 10 minute away to a public beach. :) Wifi is reliable and the place seems safe because they have their security guards around the area. The food in the cafe (where you'll also get your complimentary breakfast) is not so tasty. Hot water is by request in the front desk but it's free. There's also an Olympic pool.
Business - Sep 21, 2016
Henrietta Helen... C
The Department of Health Regional Office XII "HOME AWAY FROM HOME" in Gen.Santos City
The establishment is located at the business district of the city wherein 3 big malls are just walking distance from them, namely, SM, KCC and GAISANO GenSan. Family Country Hotel is considered as the Department of Health Regional Office XII as "Home away from Home" since our agency have a contract from January to June 2016 for the conduct of meetings, conferences, training and seminars. The venue, food and amenities passed the criteria, though it need to upgrade however, the establishment is on enhancement of its buildings especially the convention hall and facade.
Business - May 22, 2016
We stay at this hotel because of the pool but disappointed to find that they were renovating the pool we could use it sometimes but you could taste the cement they dropped in the pool and they didn't filter the water but just bad luck there at the wrong time just wished they employed tilers that could place more than 2 tiles an hour, very slow. we first went to the presidential suite 148 but the air con was useless and after complaining they put us in room 150 which worked just enough. We found the staff in the restaurant much better this time not as lazy as the others. Office staff always pleasant I found the staff much better this time I hope they keep improving, I hear that Manny Pacquiao the world champion boxer now owns it and they are doing renovations on the pool and conference area just hope he improves the hotel more and get good internet around the hotel and gets some website to excess the hotel for people to contact the hotel. Overall good value and you must keep improving. best is location close to the malls.
Family - Jan 17, 2016
See other reviews

Hotel facility


Hotel policy

  • Public Facilities
    • Parking
    • WiFi in public area
    • Restaurant
    • Breakfast restaurant
    • Lunch restaurant
    • Dinner restaurant
    • Late check-out
    • Early check-in
  • Hotel Services
    • Laundry service
    • Tours
    • Newspaper in lobby
    • Early Check-in
    • Late check-out
    • 24-hour security
    • Newspaper
    • 24-hour Receptionist
  • General
    • Family room
    • Smoking area
    • Non-smoking room
    • Terrace
    • Swimming pool
  • Food and Drinks
    • A la carte breakfast
    • A la carte lunch
    • A la carte dinner
  • Nearby Facilities
    • Shops
    • ATM/Banking
    • Grocery
  • Transportation
    • Airport transfer
    • Area shuttle with surcharge
    • Car rental
  • Things to Do
    • Outdoor pool
    • Children pool
  • Shuttle Service
    • Airport transfer with surcharge
    • Airport transfer
  • In-room Facilities
    • Shower
    • Cable TV
  • Business Facilities
    • Photocopier
  • Accessibilty
    • Access friendly
  • Connectivity
    • Internet point

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Family Country Hotel and Convention Centre is a villa in a good neighborhood, which is located at General Santos.

Not only well positioned, but Family Country Hotel and Convention Centre is also one of villas near the following St. Paul Novitiate Park within 2.75 km and KCC Mall of Gensan within 3.07 km.

About Family Country Hotel and Convention Centre

For you, travelers who wish to travel comfortably on a budget, Family Country Hotel and Convention Centre is the perfect place to stay that provides decent facilities as well as great services.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Family Country Hotel and Convention Centre is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Family Country Hotel and Convention Centre .

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Family Country Hotel and Convention Centre exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Family Country Hotel and Convention Centre is a villa with great comfort and excellent service according to most villa's guests.

With all facilities offered, Family Country Hotel and Convention Centre is the right place to stay.

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.