Amazing hidden PEARL in the Palawan Region
We were really pleased with our stay in this beautiful island. The location is amazing, our champagne cottage was beautiful, the experience was really positive....the surrounding are breathtaking, we loved the free usage of kayak and paddle-surf... the ocean is super clear, although once there we realized that February is still monsoon season so perhaps still not the best to travel to this area of the world, but we were lucky and blessed with sun every day. I loved the visit to the pearl factory and hot really curious about the story of the resort, so ended up purchasing the bio from Jacques Branellec - an inspiring French businessman and explorer. However, we would be pleased to constructively suggest some improvements.
1. Improve communication with customers and prior to arrival. We would have appreciated receiving a confirmation letter from the property, explaining in details how to get there and contrAct transport services from Puerto Princesa to Flower Island. This did not happen, and to organize our trip there was quite difficult. I was able to get in touch with the resort by calling vis whatsapp, since they were not answering to my emails and to the contacts from expedia. I have received no feedback survey from the staff to learn if it was a good stay for me or not - think this is a key aspect in the today's lodging industry to chase and from which learning: feedback!
2. Food choice: provide a more consistent experience with lunches, and a broader choice. It was impossible to get any bread or croissant in the morning for example... the resort could definitively thinking of having a small bakery instead of serving unhealthy packaged bread. Morning juices were so bad that could not be drunk. We had canned vegetables a night for dinner - we were really surprised by that, since it would be much easier and cost effective to grow some veggies in the island itself or use the one provided by the twin island where the founder of the resort has a NGO that produces amongst the other things, vegetables, chickens and spirulina. We could not understand how the food couldn't be superfresh and all natural... so this resort is definetively not a place for foodies today. What a missed opportunity. A la carte would work much better than buffet...
3. Very quite at night. It is a place where you go to relax, but we almost felt bad at asking a drink after dinner as the staff were sleeping while we were at the dinner area at 21.30.
4. Opportunity to organize yoga and meditation classes.
5. There's no lighting in the resort and at night we needed torches to move around... at least for the paths to the room, please improve this aspect.
6. The staff at the resort has as pet a little monkey, and we thought that the way the animal was tied was really painful and cruel... so slightly surprised to see that.
Couples - Mar 4, 2017