This Place Used To Be So Nice
First of all, to avoid confusion, this review refers to the (original) Gloreto Guest House on Ilang Ilang St. Langihan Road.
We stayed at Gloreto Guest House previously, twice, during 2012 and my previous reviews reflect those stays, we paid PHP1,188.00 per night for a suite room and so much so did we enjoy the comfort and ambience of our stays we recommended it to our friends and we have been recommending it to our guests ever since.
It is not very often that we are in Butuan so returning to Butuan these 4+ years later Gloreto was our natural choice of where to stay, their room rate for a suite has increased to PHP1,399.00 per night so we opted for a queen bedded room recalling that their accommodation was of such a good quality a queen room would be fine ... OMG!
First of all, on agoda.com Gloreto market that they have a minibar in every room, on another website they market that they have a refrigerator in every room, the place has never permitted alcohol on the premises so they've never had a minibar of any description since they opened the place and they only have a refrigerator in their suite rooms and in no other rooms.
We were allocated to room 01 so as we walked from the lobby we were counting down the room numbers, 05, 04, 03, 02 until we reached room '0' ... This was the first sign of things to come, the '1' had fallen off and not been repaired nor replaced.
We'd had a long 9 hour journey commencing at 4am so upon entering the room I searched for the 'minibar' ... nope, no minibar and no refrigerator. setting up my laptop to do some work the only work area provided was a rickety plastic table, going to the toilet the seat was detached from the toilet whilst the toilet didn't flush, there were cracks in the room door so wide that, regardless that mosquito's etc. would be able to pass through freely, people would be able to look into the room and there was a very visible stain on the bedsheet that looked like blood that had been put through the washing machine once or thrice.
Now I an a hotelier myself so:
1. If I were charging PHP1,399.00 per night I would buy a PHP300.00 toilet seat from the hardware store and repair it, and:
2. If I were charging PHP1,399.00 per night I would buy the innards of a toilet cistern enabling it to flush from the hardware store, and:
3. If I were charging PHP1,399.00 per night I would buy some wood filler from the hardware store to repair the cracks in the doors, and:
4. If I were charging PHP1,399.00 per night I would, and I do, buy 'BREEZE' stain removing powder and put the bedding thru that if and when required.
We promptly upgraded ourselves to a suite room, indeed the very same room that we stayed in previously 4+ years ago, in those days the furniture had a new appearance, the refrigerator stocked with non alcoholic beverages and a basket beside the sink of potato chips etc., in those days, as one entered the room, it had an ambience of "WELCOME".
Upon entering the room on this occasion the furniture, particularly the occasional table, is tired and in need of some varnish, the sofa seat cushion is filthy and either needs laundering or replacing, the refrigerator is unplugged and empty, no basket of potato chips etc, the second room in which the toilet seat was detached from the toilet, the toilet wouldn't flush in this room also, the remote control they provided for the ceiling height air conditioner didn't work, there was a bedside lamp but no power point nearby to plug it in to, this room didn't read "WELCOME", it read "WHAT THE ...."!
4+ years ago the place was buzzing, both ourselves and our friends experienced difficulties getting the room of our choice on specific dates so busy was the place, since then a number of new hotels and other accommodations have opened in Butuan whilst Gloreto has been neglected and fallen in to a state of dire disrepair, we found ourselves playing "Spot the Guest" so quiet was it, clearly the clientele have voted with their feet and their pesos and opted to stay elsewhere.
The one saving grace were the staff, what there were of them, they were very polite and efficient but the impression one got was that they were embarrassed by the poor condition of the accommodation they were offering and were compensating for this by being overly polite etc.
We too shall be voting with our feet and pesos in the future and staying elsewhere.
Business - Sep 9, 2016