Haeinsa Condotel

It’s okay

Great.

Based in your information there is an available 1 extra bed but the hotel informed us that the extra bed is not included. Please update your information

The staff was great but the first room i was in had a rat problem then the second room the moved me into had roaches and a bad smell but the third room was ok. I didn't like the fact that for wifi you had to use a slip voucher and it was for one device, all day then the next day you have to put in a new one.

Your staff are very accomodating however make sure when you accept guests to stay on a sunday your restaurant is open to cater meals --- caused so much hassle to go out and buy food outside. TV is not what was posted on hotels.com too small for a deluxe family room. No mobile signal for globe subscribers. No room phone to make a call directly to the reception desk and we have to go up and down just to make a request. You know that we were checking in for 4 pax that night and yet two towels were only provided and that made me go down the stairs again just to request for two more towels. Show quoted text

The receptionist forgot to mention our wifi password which costs me couple of bucks as I had to use my phone to contact since our room was on 4th floor and there was no elevator. During the stay, I found the room spacious however it seems the things inside the room were left untouched since way back. Also we found a dead cockroach under the sofa.

Graet value for your money

We enjoyed our whole stay.

The place was nice, except for 1 big problem...Lots of cockroaches lurking around, inside the room and in the vicinity until within a few blocks from the condotel. Within my 6days/5nights of stay I had more than 15 cockroaches- 1 big variant, and the rest small but equally annoying ones.

Nice place pero wala masyado service

Room was clean ...attendants were accomodating..food was nice..only parking is terrible coz we have to pay at the nearest pay parking..also u should have telephone in your roon so communication to the front desk is easier..thanks...

Dirty sinks and bathroom walls

Dirty room, Filty bathroom, weak shower, no heater, A/C filter dirty(cleaned it myself), dangerous dinning chair almost fell several times, worst is my baby had face full of insect bites that the owner said he is a doctor denies that its from there hotel(my baby got this at the first night we stayed) he didnt want to give me a full refund so that i could stay at a different hotel, they just give us a different room. The wife was nice but the husband was very rude.

Dirty room, Filty bathroom, weak shower, no heater, A/C filter dirty(cleaned it myself), dangerous dinning chair almost fell several times, worst is my baby had face full of insect bites, one bite is near the eye that the swell was so big it almost closed his eye(see pictures). And the owner said he is a doctor and denies that its from there hotel(my baby got this at the first night we stayed) he didnt want to give me a full refund so that i could stay at a different hotel, they just give us a different room. The wife was nice but the husband was very rude.

The place was clean, staff courteous but there was no complimentary bottled water in the rooms and parking space is limited to 4 vehicles only which is on a first come first serve basis. They have weekly and monthly occupants so they are the ones occupying the parking space. No space for other guests except to park along the street with the risk of being towed.

When we first arrived, there was a big cockroach in the middle of the floor, the porter killed it and cleaned up after it, but that set the tone for our stay. Our room had no phone, no fridge, no windows. It was basically for walls and a roof over our heads. On the plus side, the room was clean, we had cable tv, and enough storage space for our things. The hotel was a little hard to find for our taxi driver, and we spent extra time coming from the airport trying to find it. The hotel staff was courteous, and efficient. There were several cafes nearby, and their food & service was great. The hotel is on a quiet side street, but it was convenient to the main drive (EDSA) and transportation. We brought our own facecloths, which was good, the hotel doesn't supply them. The towels we nearly threadbare, we should have brought our own also. While the wifi was free, it was intermittent, and couldn't really be relied upon.

Id like to start with the room, it was budgetwise good; with a good airconditioning system and comfortable bed good for at least 2 persons with tv and it was spacious enough to add an extra msttress on the floor in case. However, the location is definitely hard to find and needs more signage probably at major roads to locate the hotel easier most especially for taxi commuters and customers not familiar with QC. The cr door knob was jammed as well, i was afraid id get locked in. But overall, it was worth the stay compared to pricey hotels.

we had to ask for fresh bedding, and towels there was no daily house keeping, the bed was very uncumfortable and the bed creaked when ever one moved

The place was alright overall. The room I got was the cheapest which was complete for me: tv, closet, table and chairs, bed and bathroom. In terms of cleanliness, it was disappointing. The bed had hair and dust and also had holes in them. The place was quiet and private which we liked. There was no phone or intercom for room service so we had to always go to the front desk to ask for things especially water. The bathroom was really clean though so that was good for me since that is important to me. Overall, it was alright for a night.

This was not the first time I stayed in Haeinsa hotel. I had previous stays with this hotel which were okay (not great, but its worth the money you pay them). But the last booking I had with them could be classified as one of the worst service i have ever encountered in my life. First off, AIR CON was not working. That was already a big No no. When I raised my concern to the front desk, she had it checked by their house boy. After checking, they insisted that the aircon was producing cool air already, which was basically just an excuse for their lack of capability to fix the equipment. (it was cooler outside the room). We had to sleep the whole night in sweat. To provide a solution for our complain, they offered to provide us an electric fan. When they gave us the equipment, the blades were all dusty and full of cobwebs. And they didnt even bother to clean it. When we run the fan, dust blew everywhere from the blades. There were even cockroaches coming out of it. We had to complain again for them to clean it. But the fact that the hotel personnel gave us a fan that they havent used in months and expects us to clean it ourselves is just bottom line poor service. (Maybe even a little stupid) The room we were given had an extra door which leads nowhere. It's just a door to access the back of the aircon. The area outside the door had cockraches. Lastly, at night, we can hear loud drippings from the other aircons from the top floor. To summarize, find other hotels.