J A N
Not having been back to the Philippines for almost a decade, nor having stayed in a hotel for almost 2 (as I usually stay at parents'), this review wont be in comparison to other hotels ie will just stick to what it is.
Firstly, the reason we stayed here was that we had to be in this district, ie Quezon City, to have quick access to certain places, avoiding traffic, and of course it was recommended by our travel agency.
Secondly, I found it very difficult to get in touch with the hotel directly, by email ie first there was a problem of trying to locate the correct address, then it was trying to get a reply, in vain. I had to call long distance to get answers on queries prior to arrival ('Thanks, Bea!'). I'm not sure if their technology/online faciltiies is to blame, but that area of service could use some improvement, especially for overseas guests.
It's not too far from the airport, less than an hour, WITHOUT TRAFFIC, During our 4D3N, we either taxi'd or UBER'd in and out, but for both modes, theres no difficulty in the drivers finding the hotel. Theres a TGIF next door and down the road, a bit of a walk if you dont mind that sort of thing, are restaurants, a mall and grocery. Convenient for where it is.
The reception/lobby is small, as the rest of the area is occupied by the main lobby restaurant where meals are served all day.
Check in was smooth as rooms were pre-paid; there is a nightly deposit, for incidental charges required, refundable (less charges if any/optioned) upon check out. We had reserved 2x rooms, which ended up to be connecting, which was actually what we wanted when we booked but was informed it wasnt upon confirming reservations. Lucky us!
I saw/used 2 pax lifts, small but fast.
The hotel itself is old, as such the room condition,eg furniture, carpeting, etc, which was fine, for the purpose of the trip ie this was not a leisure/vacation stay. Theres the complimentary coffee/tea bar so that's always a good thing in my book; requesting for more sachets is not a problem
Towels &or beddings are changed as per your requirement ie theres the usual offer to help save water. Housekeeping/cleanliness is acceptable, although my wife did cut herself on a piece of glass(?) in the carpet, which we reported to Front Desk for further/thorough vacuuming while we were away, as no MAJOR injury resulted anyway, and no similar accidents occured.
Beds were comfortable, queen sized for all rooms, including the twin room ie the rooms are actually quite big.
Lighting was adequate, bright enough, ie nothing like what I read in previous guests' comments here. WIFI is free but unfortunately we had a problem connecting for most of the trip, even after reporting the problem; technical problem I'm sure that wouldve been solved had we stayed longer. Luckily we had our own portable WIFI so it wasnt a big problem for this trip.
One of the rooms had a problem with hot water ie n/a, but was taken care of after reporting to Front Desk.
The rooms' aircon system is old and noisy, in general comparison. Doesnt really make the room COLD, but was acceptable vs the hot weather outside.
The thing I found strange was there was a wardrobe in one room but none in the other. Four people had to share, and thus the need of ordering extra hangers.
Room service is 24hrs. Options are alright, but portions are quite big, so that was a plus for 4 hungry adults in the middle of the night.
Breakfast in the lobby was a mix of filipino and american/continental. Limited seating, especially if theres groups/functions staying in-house. But our schedules had us come by/before 0700 so we always had seats.
One suggestion I would make is that the chafing dishes be lit earlier than opening hours so that the food will be warm/hot by the time of serving. There was also a problem with egg supply (for omelettes or fried) at the eggs station, besides the cook forgetting orders when overwhelmed with such. Maybe create some kind of system convenient to guests, the cook and restaurant staff for better communication/service? But we were satisfied with the options, especially the filipino food choices, but special mention must go out to server TRISH, for her service and attention to her guests, our table and others in her station, besides having to go behind the bar for other sideworks as well. Her kind/helpful demeanor always made our breakfast sessions all better in the end. 'Salamat, Trish!'
There's also Jasmine, and the ladies at Front Desk, Bell Service and the security guys who were always ready with a smile &or greetings, whether late in the night or early in the morning. 'Bravo, girls and boys! The service you provide is the backbone of your establishment, taking away any negativity from the quality of the hotel's old/dated structure, facilities,etc, so you should be proud of yourselves! Thank you!'
Overall, I'm sure the other newer hotels nearby or elsewhere similar would have a higher rating than HR. But as I said, it is what it is. We read up on the hotel's history/background and knew what to expect more or less. It wasn't a pleasure trip, for the short period, so the quality and facilties offered is actually acceptable, for the price and location especially. But as I've previously mentioned, being in the hospitality industry most of my career, I always pay attention to the staff performance, no matter how many star ratings the hotel claims, ie if a hotel fails to provide good customer service, no glamourous or high-tech facilties will entice me to give a good review, lest return or even recommend to others. I'm glad to say that this hotel's customer service is alright, can always be improved as it is in CS, but acceptable.
Hotel Rembradt is what it is, quaint...typical of its kind...totally... 'Thank you for having us!'
Business - May 10, 2017