Maribago's Little House of Horrors!
We stayed here for the last 2 days of our vacation due to the convenience of its location to the airport. Our original plan was to either do a day trip to Bohol or stay at the resort and do some snorkeling/diving. Unfortunately, we had gotten into a minor accident a few days prior and were unable to do any activities, so we thought we would just relax at the resort. When we arrived to the front desk which is just a small shack, we waited around for the one person who knew how to check us in. Unfortunately, their credit card POS system was down due to a recent storm, as a "communication error" kept popping up when I tried to pay by credit card. Their website says that they accept Paypal, but they do not. She asked me to go to an ATM in town and pay the following day. I received my room key, and 5 minutes later the front desk shack was closed for the evening (which was around 5pm).
The room was not at all what we expected. Our main requirements when booking the room were a mini-fridge as I had to store my medication in there, air conditioning, WIFI, and a TV as it was typhoon season and we couldn't physically do much due to our recent accident. Unfortunately, the WIFI only worked when I stood by the entrance door, as for the TV, AC, & fridge? There was only 1 outlet for all of them, so we had to choose which 2 we wanted to use, which meant that we had to forgo using the TV. The state of the bathroom was a little horrifying, and there were blood stains on the bed sheets. We figured we would walk back to the main stroll and spend the least amount of time possible in our room. To add to our disappointment, our door (which is just a thin sliding door) wouldn't lock.
Walking towards the main stroll was even more terrifying. Locals started following us down the alleys for quite awhile, harassing us to give them money, to the point where we felt that we were in danger. We decided against going to an ATM to pay for the room as we didn't feel comfortable walking back. We quickly bought some water and snacks and returned to the room which seemed to be the lesser of the two evils. Feeling unsafe, we ended up sleeping with the lights on when we realized our door didn't lock. To add to the situation, I got bit by several bugs throughout the night in bed.
Around 5am, we both were awakened by the local kids swimming and screaming in the wharf which was just outside our room. We quickly packed our bags and booked another hotel room as we didn't want to spend another minute in this resort. We waited until 8am for the front desk shack to open up. I explained to them our disappointment, and told them we were checking out. The booking conditions on the room explicitly say "If cancelled or modified later (than 3 days) or in case of no-show, 50% of the total price of the reservation will be charged". I offered to pay for the 1 night we stayed and even half of the second night for modifying the reservation; but they wouldn't accept and made us pay for 2 nights denying the booking conditions policy. Luckily their credit card POS system was working; however, at no point were they sympathetic to our disappointment in the room, or apologize for the uncleanliness, they were just straight up rude. We even asked them to call us a taxi, which they refused, so we had to walk back down to the main stroll with all our bags getting harassed once more by the locals to give them money. I have stayed at hostels which were nicer and had friendlier staff than this resort. Kon Tiki Marina Suites put such a sour ending to our trip, I would not even recommend it to my worst enemy!
Couples - Nov 9, 2016