It's my second time in this hotel and i chose this again because of comfort i got during my 1st time. Room was clean, i loved smell of room, linens and even bathroom. I got things needed ready, towels, soaps, toothbrush. Clean and neat to b exact. Room looked elegant and even if I paid for a very affordable price, service was unbelievable. It was worth it and was even better. Staff are also accommodating and pleasant.
During my 2nd time, everything was still same.. Room was still looked elegant, clean and neat, perfect.. However, dis time, i felt uneasy and uncomfortable and even had a hard time sleeping. Since I'm alone in room, I wanted a peaceful or quiet place to stay in. But that time, it was very different from my 1st time.. A lot of background noises due to neighbors living closely in hotel. Can hear then laughing, talking, and even playing a guitar in evening, cars passing by all the time, horns of motors and cars. It was terrible especially that I am using skype to talk to someone overseas. Even person I am talking to was complaining because background noises were heard via skype and we had a hard time communicating especially if cars are passing by and blinking their horns..
Plus, the window curtains were thin which made me really uncomfortable.. I can see neighbors apartment from my room even if i already spread windows.. If i turn on lights or tv, you can see it from outside.. I'm not just sure if they can see me or everything i do inside room but feeling alone was very uncomfortable. I cant change clothes in room and had to hide in wall.. I even had towels and my clothes hung in other window because my room can be seen outside in a neighbors balcony/terrace..
I think management needs to address dis situation. Hotel itself provides quality service but due to external factors, rating is getting low.. Window curtains must be thick so people outside wont see anything inside the room.. That way guest will be comfortable in doing what they want inside room because we booked in your hotel for comfort and peace.. Second, the most important thin you need to address is the background noise. Don't know how you will do it, but this is something that needs to be addressed immediately.. Maybe you can put something on your rooms to.make it soundproof.. My foreign fiancee wanted me to book in your hotel again because he saw the comfort and service you provide the 1st time.. It was also my personal choice and always promote your hotel ever since but since i had a terrible experience the last time, we decided to just book in a different hotel next time.. If these issues were addressed already, then maybe we can always book in your hotel, but for now, i guess we have to try other hotels which can give us the same comfort and peace were looking for..
Overall, service is great, but external factors need to be addressed asap.
Thanks and more power.