I've been looking forward to this trip for a long time. Since Leticia by the Sea has rates similar to that of Pearl Farm, we kept our expectations high. Both my husband and I are employees, so times like these are very rare for our family. We arrived at the resort after an hour of riding the resorts ferry. We hoped to be served lunch on time. However due to the late arrival of their cook, our food was also served late at around 1:30 in the afternoon. Food came and I must say that for a resort connected to two restaurants, a hotel and a business inn, their food was disappointing. Dry, lacking of taste and they served limited rice for a room for 3-4 persons. The cutleries used looked old and still had white stains on it. Our juice was served with 2 free, floating insects.
In the afternoon we walked on the same path several times, the resort is small. At one glance I could already see the entire thing. The place has lots of mosquitoes. There was even a spot were I could see stagnant water which was already a breeding ground, several worms just waiting to become mosquitoes themselves (its on top of the buddha head before the stairs going to the pavillion, as I write this review). The management clearly hasnt made any effort to prevent this problem from occuring. Good thing I brought mosquito repellant or else we would be a walking feast for them! The room was also small, no mini bar, no cable television, no phone/intercom and the lights were too dim. The resort never stated that they used brackish water for the guests brushing and bathing needs. Well lo and behold, imagine my surprise when I had to brush my teeth and take a bath.
We went to the pavillion a lot because this was the only place with internet access. Considering this, one would think the staff would clean it often. But underneath their mats and rugs, I saw thick amounts of dust.
For their costly rates one would expect good (if not excellent) customer service. Think again. I guess its because they hired locals from the island. But management could have atleast given them customer service seminars or orientation. Especially on our second day (we were the only guests on the island) the staff neglected to dish out our food several hours after we had finished eating. I checked the dishes from our 7:30 pm dinner, those were still outside our room by 12 midnight (not only this meal, it took several hours to dish out EVERY meal). Bottles of san miguel beer were still present at the pavillion a day after the guests have checked out. Towels used by the previous guest were still on the benches hours after they have checked out as well. I saw atleast 2 male staff walking around the resort with no shirt on, and one shirtless staff even sat down near me for a few hours because he was using the pavillions internet (we were the only guests on the island, also he greeted me "good afternoon, maam" while clutching his phone, so Im 100% sure he is a staff and not a guest). While passing by, I also saw one staff sitting down on the bench and watching tv. However, I do not blame the staff for this. I saw that they had good intentions. They were courteous and tried to cater to our concerns as much as they could. They even gave us buko juice and some white bread when I asked for merienda. I think it is mainly training and orientation on BASIC customer service that they lack.
Upon waking up, there were lizard droppings on one side of our bed, around 13 pcs accumulated while we slept. This happened on both nights we were there. On our last day, I saw 2 staff smoking outside the kitchen while waiting for our breakfast to be cooked.
The resort has a great view, though. I like its bali-inspired theme. I like the other accomodating staff and Irwin, who assisted me through our booking. Thats basically it though.
Now I know what "having a bucket of sand dumped on our heads" feels like. As a previous reviewer stated. Im very disappointed that what should have been memorable family bonding time turned out like this.
Couples - Jul 1, 2016