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  6. Lewis Grand Hotel

Lewis Grand Hotel

Don Juico Avenue Malabanias , Malabanias, Angeles, Pampanga, Philippines, 2009
Exterior / Building
See all photos
Based on 371 traveler reviews
24-Hour Front Desk
Swimming Pool

Nearby attractions
SM City Clark
(0.39 km)
Bayanihan Park
(0.83 km)
Salakot Arch
(1.05 km)
Casino Filipino
(1.36 km)
Review by Traveloka users

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Based on
371 reviews
Review from
Solo travel107
Friends getaway74
Rating Result
Very Bad
Very Good
Grey worn out rag towels on stay, woken up at 5am. Customer service needs improving
When I checked into the room there were no towels in the bathroom. I called the front office and somebody brought me up 2 grey worn out bath towels. I asked for hand and face towels as this is a normal requirement in a 4 star hotel. They came back with another set of worn out grey face and hand towels. I asked for fresh ones that did not look like they were used for the floor. They came back with the same quality. The next day I complained to front office and showed them. They said they had to wait for their supervisor and would deal with this. I cam back to the hotel late at night and still the towels were old grey. I called front office again and they brought me more grey old rags. I sent the guy back to get bring clean ones and he never came back. Despite complaining more than 5 times over 2 days to front office including the supervisor, I did not get clean fresh white towels. nobody took ownership of the issue and my experience was unacceptable. Based on this I would not recommend this hotel and I am also in the hospitality industry. Also I got woken up at 5am with church choir singing and I got no warning from the hotel. So I did not sleep very well and front office did not seem to really care . Shower took 10 mins to warm up. Bath was cracked with dirty sides. Tap in bathroom was hanging off. I will like to mention the security can valet staff were 1st class. Its a shame this level of service is not replicated.
Couples - Nov 4, 2017
Cecil M
relaxing stay, Jacuzzi room
Check in and out was very quick and easy. When we arrived the AC was not working to its full potential, but while we were at dinner the AC was fixed and the rest of the stay was excellent. The food in the bar restaurant is very good and the Jacuzzi room was worth it and very relaxing.
Couples - Oct 16, 2017
Rooms big enough to make you feel like thumbelina
I have stayed in this hotel twice, the first one way back in 2014. Back then, the hotel had poor customer service and didnt offer breakfast as part of the hotel service. Now in 2017, the customer service has improved and breakfast is already included with the room fee. It's a basic breakfast buffet spread with rice meals, sliced bread, butter , jam and coffee and fruit drinks. The rooms are pretty much the same - they're big with big comfortable beds and cavernous bath tubs. The room comes complete with cable television and a DVD player. The mirrors are better placed now for Asian people. Back in 2014, you had to climb the sink to see your reflection. Funny but true. Food in the bar is delicious and affordable.
Business - Oct 8, 2017
Impressive looking hotel
From the outside, the hotel is very impressive. The lobby is beautiful and very spacious and the staff welcomed us warmly. We booked two rooms ahead of time and were disappointed when we were being given rooms in separate floors. We were told that we should have requested to be in the same floor when we booked. I thought that it was common sense that we would want our room to be near each other. Anyway, we were able to convince the front desk to find us rooms in the same floor. The rooms were very spacious with big closet, small fridge, big sofa, complimentary tea, instant coffee and bottled water. The king size bed was very comfortable. The bathroom was also spacious, with the usual amenities. However, the bathtub was high and was difficult and dangerous for seniors like us to get in and out of. It also had a big crack which should be attended to. The breakfast buffet was really bad because there was no staff in sight to refill the mostly empty food trays. The person in charge of making the omelette was always not in his station. He was probably the same cook in the kitchen. I could not believe that they did not have brewed coffee - you have to help yourself and make instant coffee. It is unfortunate that such a nice hotel is not being managed well.
Friends getaway - Oct 8, 2017
Phil C
Great staff is the highlight
The hotel is indeed quite "grand" in appearance. Rooms are very large and comfortable. I first stayed here about 2 years ago and the food was just terrible so it took a fair bit of convincing to make me go back, but I am glad I did. The restaurant has improved a lot, but really it still needs to do more work on the breakfast. The buffet quality is up and down. During the day and evening their needs to be better cooling in the restaurant and bar areas. The hotel hosts a lot of weddings and related photography sessions. Unfortunately parents are quite happy to have their kids run up and down the corridors with little supervision. More than once security was called to keep the noise down. The property is close to the large SM Mall with a free shuttle which is very useful. It has a very large pool area which is great, but it needs underwater lighting at night. The highlight of the property is undoubtedly the staff. Really excellent - front reception staff and food areas especially. It is why I have stayed here about 4 times. If not for the great staff I would not stay there.
Business - Oct 6, 2017
See other reviews

Hotel facility


Hotel policy

  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Desk
    • Refrigerator
    • Hairdryer
    • In-room safe
    • TV
    • Shower
    • Minibar
    • Cable TV
    • DVD player
  • Public Facilities
    • 24-hour room service
    • Room service
    • Parking
    • Safety deposit box
    • WiFi in public area
    • Coffee shop
    • Restaurant
    • Elevator
    • Breakfast restaurant
    • Lunch restaurant
    • Dinner restaurant
  • Hotel Services
    • Concierge
    • Laundry service
    • 24-hour Receptionist
    • Luggage storage
    • Newspaper in lobby
    • Money changer
    • Doorman
    • 24-hour security
    • Bellhop
  • General
    • Family room
    • Smoking area
    • AC
    • Non-smoking room
    • Terrace
    • Swimming pool
  • Things to Do
    • Massage
    • Fitness center
    • Outdoor pool
    • Pool cabanas
    • Pool sun loungers
  • Nearby Facilities
    • Shops
    • ATM/Banking
    • Hair salon
    • Grocery
    • Laundry
  • Food and Drinks
    • Bar
    • Poolside bar
    • Buffet breakfast
  • Business Facilities
    • Meeting facilities
    • Conference room
  • Shuttle Service
    • Airport transfer with surcharge
  • Transportation
    • Area shuttle with surcharge
  • Sports and Recreations
    • Billiard

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Staying at Lewis Grand Hotel is a good choice when you are visiting Malabanias.

    The hotel has a very good location, also near the Diosdado Macapagal International Airport (CRK), which is only 2.96 km away.

    This hotel is very easy to find since it is strategically positioned close to public facilities.

    About Lewis Grand Hotel

    Whether you are planning an event or other special occasions, Lewis Grand Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

    Lewis Grand Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

    Lewis Grand Hotel is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

    From business event to corporate gathering, Lewis Grand Hotel provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at Lewis Grand Hotel, a wonderful accommodation for your family holiday.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Lewis Grand Hotel exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Lewis Grand Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

    Get precious and unforgettable moment during your stay at Lewis Grand Hotel.

    Breakfast time start from 06:00 until 11:00.

    Pets are NOT allowed.

    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.