Is the newly opened West Wing really operated by the Manila Marriott?
This is a hard review to write. The Manila Marriott is my go-to hotel in Manila. I hold them to a high standard, as described in my previous reviews, and they always exceeded expectations. But my room in the new West wing was like being in a very nice Marriott-like hotel that does not have Marriott’s maintenance standards or budget.
After a year’s absence, I just spent three nights in the new West Wing, advertised to have larger rooms and suites. As always, check-in and all staff interactions were excellent. Then the long walk to the west wing through the main lobby, by tables, a couple of turns, another hallway and down two sets of stairs (why was the ramp always roped off for all three days?) to the new west lobby.
The room was excellent. New, clean and bright. And unfortunately, humid. I know room humidity is a problem in the tropics, and have endured it many times, but dampness was never encountered here at the Manila Marriott in the past. No matter how cool the room temperature, the humidity persisted. While seemingly a minor issue3, it unfortunately manifests in damp bedding giving one a clammy feeling when trying to sleep. Maintainence was called day 2. They turned the thermostat down further, but no improvement that evening.
Then we began seeing the other small design and maintenance issues with our new west wing room. Nothing major, just surprisingly un-Marriott. Lower quality/cost toilet seats, requiring you to fondle the ceramic to raise the seat. Light switches so confusing it took 2 days to figure out. Who would have guessed the low-wattage bathroom NIGHT LIGHT, something usually left on all night, was controlled from the bed switch panel? Also, we eventially learned (trial and error) that one of the room’s 3-way master switches was flakey and would sometimes not allow the room lights to be turned off without multiple attempts, and once only after a little “Fonzie” tap on the nearby wall!
In the public CR on the ground floor of the new west wing, the inner doors stick, the stall handle had been removed and reinstalled at an obviously incorrect angle and the lock required some time and effort before it became it would properly function (insert a though of that fleeting moment of apprehension when you think you’re stuck in the stall). The oddest sight, though, was a regular-dimensioned tiolet seat mismatched to an elongated bowl, causing the bowl to jut out almost two inches beyond the seat. On the roof, instead of repairing a broken stall door lock, they just screwed on the door one of those really cheap sliding bolts that you wouldn’t expect to see in any hotel above 2 stars. Again, these are small things, but these are the type of low budget quick fixes you do not expect to see at one of Marriott’s prime locations.
I may still return to this Marriott, their new lounge and lounge staff are excellent, but I’ll ask for one of the old rooms!
Family - Sep 17, 2017