Awesome view, terrible service
Well, positive thoughts first: The view is amazing, especially at sunset and from the pool. I also like the room, stayed in one of the cheaper cottage bungalows. All is wooden and bamboo and quite open. Comfy bed, mosquito net, TV, fan and huge bathroom with hot shower.
Also to mention, 2 of the server ladies, waitresses, really tried their best and been very friendly.
The resort is situated approx 4 km away from Baclayon center on top of a hill. The road is partly just a dirt lane and a real mess after rain. The last bit up to the resort is extremely steep. If you want to drive up and down yourself, be sure to be an experienced driver. The other way would be a habal-habal for at least 50P from town. Don't let the driver go to the top, better walk the last bit! I say this because my driver tried and we had an accident. The staff in the resort is not at all helpful with finding transportation up and down.
Food is expensive, especially the breakfast, and not enough for the price.
I'm going to tell some stories I had with the staff: Once I went to the dining area at lunch time, just around noon, and it was raining. There is only one big table indoor. Well, the kitchen lady decided to clean the floor at this time. All chairs up on the table and she mopping the floor. Please find a better time for this as it's not very inviting for lunch guests.
Don't use their laundry service! Never ever!!! I stayed 5 nights. The morning after the first night I gave most of my clothes for laundry. 2 days later I asked for the status of my laundry and was told, half of it is ready. I couldn't believe what I've seen: all was full with animal hair, probably one of the dogs slept on it. And yeah, it smelled like wet dog too. So I refused and told them to take it back and wash it again. I finally got all my laundry back 1 hour prior to my departure, all damp and one shirt soaking wet, one piece missing. Unbelievable how they messed up such a simple task. And it's expensive too...
The first 2 days I've been drinking a couple of beer around the afternoon and evening. One the third day I was told, it's only 1 beer left and they might go buy more the next day. I asked them if they're joking and they should stock up immediately if they want to keep me as a customer. So one guy really left and came back with ONE big bottle af beer, ONE!!!! I was enraged and told him to go straight back and buy a crate, which he did eventually.
One evening I had 3 guests for dinner and also 2 other couples were sitting in the dining area. The kitchen staff left at 8, leaving there one caretaker guy. This guy came around the tables at 10 to 9 in the evening, saying if we wanted anything else to tell him now because he's tired and wants to sleep now. 6 eating and drinking guests are not worth to be served after 9pm and were rudely promted to leave.
To the management: You have such a nice place there! Try to find service personnel who cares and knows something about service!
Solo travel - May 17, 2017