1. Hotel
  2. Philippines(4,352 hotel)
  3. South Cotabato(53 hotel)
  4. General Santos(51 hotel)
  5. Phela Grande Residences

Phela Grande Residences

Jose Catolico Sr. Ave, General Santos, South Cotabato, Philippines, 9500
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Based on 12 traveler reviews

Nearby attractions
St. Paul Novitiate Park
(0.82 km)
KCC Mall of Gensan
(0.83 km)
General Santos City Museum
(0.96 km)
Plaza Heneral Santos
(1.02 km)
Review by Traveloka users

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Based on
12 reviews
Review from
Solo travel5
Friends getaway1
Rating Result
Very Bad
Very Good
Very unprofessional – they tried to charge me more during check out
When I booked my 1-night reservation over the phone, I was given the promo rate of 1850. Everything went well during check-in, they billed me 1850 and I paid the full amount upfront. This was my second time to stay in their hotel. The horror came during check-out when the lady on the frontdesk (Ivy Saslang) insisted that I need to pay 712 pesos more for “room charges” since the standard rate of my room is 2562. I told her that I was given the promo rate (1850) during reservation and that was also the priced asked from me during check-in but she won't budge. She argued that it shows in their computer that my room is billed the standard rate of 2562. I was shocked! I was thinking maybe this is some sort of a scam they do to their customers to get more money. I told her that I was offered the promo rate during reservation and paid full during check in. I was so disappointed with how she handled the situation. Instead of checking first if their was miscommunication or system errors on their part, she automatically just asked me to pay more. It turned out that they didn't update their system and my room was still flagged as standard rate when in fact it was promo. But what made me wonder was, instead of just correcting the problem on their part (since it obviously was just a case of them not updating their records), they passed the blame on the customer and attempted to make me pay more. The whole process of check-out took close to 30 minutes since she keeps on insisting that I pay more. It was only after she called someone over the phone (I'm assuming a supervisor) and told her the actual situation that made her stop bugging me. It was so embarrassing on my part. I go to Gensan every month for work and I'm never going to stay in their hotel anymore.
Business - Jul 23, 2017
Christian Ray S
Perfect Accomodation
The place is perfect yet affordable. The rooms are intended for couples but if you are alone, you can still reserve one. It's very spacious; the interior design was amazing; and rooms were also equipped with necessary items and supplies. It is also accessible since it is located at the heart of the city. Surrounded with well-known malls, you will never find a hard time looking for leisure and fun time.
Solo travel - Nov 1, 2016
Great Place to Stay in GenSan..Close to SM for shopping
I stayed for about a week..get one of the suite rooms upstairs its worth the extra pesos and quite in the back..there are a few barking dogs once in a while but not a problem...its right behind the expensive Green Leaf Hotel and 1/2 the price...the restaurant next door will bring food to your room and they have a great bakery...also a hotel restaurant with BIG portion meals..the free breakfast is delivered in your room each morning - nice touch. Staff was wonderful and the free airport shuttle is nice...5 minute walk to SM Mall for supplies...internet is strong...they got me a good deal on a taxi for the morning fishing port..a must when in gensan
Solo travel - May 20, 2015
Was in Gensan for the "Tuna Festival" and stayed at the Phela Grande for 4 nights. The staff were great and nothing was too much trouble. The security staff need a mention also. They answered all our questions as if they were tour guides. We stayed in the "Matrimonial Suite" which was very nice and the basket of fruit and a welcome drink was a lovely gesture.
Couples - Sep 11, 2014
Edgar J
Fast Internet, Friendly Staff, Free Airport Shuttle
The location of Phela Grande Residences made it easy for my daughter and me to get to the shopping malls, which are all within walking distance from the hotel. The staff are friendly and helpful - particularly with getting bus schedules for other parts of Mindanao. We just had the misfortune of being in the hotel at a time when there was a function at Lola Sisay's Seafood House because the music was too loud to ignore even inside our room. Good thing the party ended before midnight though. Otherwise, I am highly recommending this hotel.
Family - Aug 22, 2014
See other reviews

Hotel facility


Hotel policy

  • In-room Facilities
    • Desk
    • Refrigerator
    • Hairdryer
    • TV
    • Shower
    • Minibar
    • Microwave
    • Kitchenette
    • Cable TV
  • Public Facilities
    • Room service
    • Parking
    • Safety deposit box
    • WiFi in public area
    • Restaurant
    • Lunch restaurant
    • Dinner restaurant
  • Nearby Facilities
    • Shops
    • ATM/Banking
    • Hair salon
    • Grocery
    • Supermarket
    • Laundry
    • Beauty salon
  • Hotel Services
    • Laundry service
    • Luggage storage
    • Newspaper in lobby
    • 24-hour security
    • Bellhop
  • General
    • Smoking area
    • AC
    • Non-smoking room
  • Food and Drinks
    • Buffet lunch
    • Buffet dinner
  • Accessibilty
    • Wheelchair accessible
  • Transportation
    • Airport transfer

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Phela Grande Residences is a homestay in a good neighborhood, which is located at General Santos.

    Not only well positioned, but Phela Grande Residences is also one of homestays near the following St. Paul Novitiate Park within 0.82 km and KCC Mall of Gensan within 0.83 km.

    About Phela Grande Residences

    If you plan to have a long-term stay, staying at Phela Grande Residences is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Phela Grande Residences.

    Savor your favorite dishes with special cuisines from Phela Grande Residences exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    With all facilities offered, Phela Grande Residences is the right place to stay.

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.