General Check-in Instructions
The physical credit card used to place the reservation, must be presented upon check in for verification purposes. The name on the credit card should match the name on the booking. As part of our response to make your stays safe, clean, and sanitized, we are taking these extra steps along with the government guidelines for the COVID-19 pandemic for your peace of mind: Our hotels follow strict COVID-19 protocols for everyone's safety. • Regular stays (business, leisure) are accepted at accredited hotels under Alert Levels 1 and 2 for fully vaccinated guests at: Red Planet Manila Amorsolo (Multiple Use Hotel) Red Planet Manila Aseana City (Multiple Use Hotel) Red Planet Manila Bay (Multiple Use Hotel) Red Planet Manila Binondo (Multiple Use Hotel) Red Planet Manila Mabini (Multiple Use Hotel) Red Planet Manila Makati (Multiple Use Hotel) Red Planet Manila Ortigas (Multiple Use Hotel) Red Planet Manila Aurora Boulevard Red Planet Quezon Timog Red Planet Angeles City Red Planet Cagayan De Oro Red Planet Cebu Red Planet Davao (Multi Use Hotel) • Fully vaccinated and boosted guests must present their vaccine card or VaxCert upon check-in. • Unvaccinated or partially vaccinated guests are required to present a NEGATIVE RT PCR or antigen swab test result from a DOH accredited testing center from the last 48 hours. • Max of 2 adults and 1 child (12 y/o and below) are allowed per room. • Food and other forms of delivery are allowed only until the lobby. • Housekeeping services are limited in all community quarantine statuses in compliance with the IATF protocols. • In response to the COVID-19 pandemic, our hotels may request additional documents from guests to validate their identity and / or purpose of stay, and other necessary information, in accordance with the Data Privacy Law. • Some of our hotels are currently on reduced front desk operating hours. Please contact your hotel for the late check-in. • We encourage our guests to check announcements and other helpful information from the official websites and social media accounts of the IATF and local government units. • For more information, please email us at firstname.lastname@example.org or contact our Call Centre at 8519 0888 (9AM – 6PM). • All guidelines are subject to changes without prior notice and are based on the announcements made by the government. REQUESTS Early check-in / late check- out may not be guaranteed and are subject to availability. Please contact the hotel for applicable fees and other information. Floor preference may not be guaranteed. Room number is assigned at the time of check-in. SMOKING POLICY Our hotels are non-smoking establishments. Smoking is prohibited in all rooms and fines will be charged to violators. However, designated smoking areas are available in each hotel.