General Check-in Instructions
More than anything, we wish for you to have a wonderful and worry-free stay with us. To make this possible, here are the property guidelines you may need to comply with before checking-in: 1. According to the hotel's notice, they only accept leisure guests. Only guests who are 18 to 65 years old are allowed. Guests with comorbidities or who are currently pregnant are not allowed. It is also not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Guest must present a negative antigen test result taken 3 days prior to arrival. It is also necessary to contact the hotel for additional pre-arrival requirements and visit http://www.tagaytay.gov.ph/, otherwise, the booking may be canceled. 2. Guests are required to present relevant documentation such as a vaccination certificate and ID to the hotel. If the related documentation cannot be provided, your booking may be canceled. Please contact the hotel for more information. 3. As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details. 4. Guests must provide a valid form of government-regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in. 5. Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling. 6. The property requires a refundable security deposit for charges or damages during the stay. The amount depends on the length of stay and/or size of the room booked. Please contact the property for more information. 7. This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking. 8. All special requests are subject to availability and additional charges may apply. 9. The property does not allow joiners or visitors. Important announcements A level 4 community quarantine alert is now in effect in Metro Manila. In accordance with government regulations, the following individuals are required to stay at home, and are not permitted to stay at hotels: those under 18 years old, those over 65 years old, those with comorbidities, and those who are pregnant. Swimming pools, gyms, and hotel indoor and outdoor facilities may not be available. Restaurants are open to guests who have been fully vaccinated. Al fresco dining can operate at 30% occupancy, while indoor dining can operate at 20%. When checking in, you may be required to show additional documentation, such as your travel itinerary, vaccination card, and/or proof of a negative COVID-19 test result. Please contact the hotel for more information. In compliance with Philippine Executive Order 26 passed by the national government, smoking is now strictly prohibited within all public and enclosed spaces. This includes restaurants, function spaces, and guest rooms on all floors.