Royce Hotel & Casino

The pool regulation in de luxe room have to wait because priority to used the pool is the premier room first and they will force to enter the room just to clean it, no manners at all and when you request something front desk it take a long time ,and when thers stain in the face towel and Beth towel they will charged for the stain towel . Very bad management.

Yes spotless and the sfaff super greatness to visitor

Need provide all necessities in the bathroom

Super overprice

The only thing that keeps me from giving an excellent rating in a area or two is the service in the casino restaurant. Plenty of works little customers and it still took over 30 minutes to get our orders and they were not served at the sametime sometime over 15 minutes before my spouse would get her food. This seemed to be common even at the resort we stated in as well. Unlike in the states.

Yes

Excellent

Excellent

Checking out takes too much time. Hallway is dirty and smells.

Staff at the counter/front desk. They were not helpful with flexibility options. Not able to provide proper and clear guidance. Other staff ( bellboy, housekeeping and restaurant crew) were ok.

Accesibility to some restaurants

Very clean , authentic food and the staff are very friendly and helpful

Had a lovely stay. Excellent restaurants in the hotel. Service was remarkable. Felt at home and safe.

Excellent

Amazing

Excellent service !

Location was great, I stayed in older unit which was very spacious, clean and suitable for my needs. I appreciated the accessibility to the additional dining facilities and Casino via golf cart transport

Expensive breakfast buffet, they charge full price for kids. Stay away from this hotel.

We like the accessibility and location Although it ddnt meet our expectations as one of the expensive hotels in clark. We had to asked to change the bedsheet coz it had stain, we had to call for toilet tissues coz no back and the quality was not good very thin, servers from breakfast were slow even if theres more staffs and we had to asked a server to changed the knives and cups from a used table. Need to improve training especially regarding sanitation and cross contamination. Ac from our room was noisy like rain dtops to a tin roof. Bathroom not pleasant odor and with some mold on the caulking. It was an okay stay. Hope theyll improve.

I recently stayed at Royce hotel with my family, and overall, we enjoyed our visit. The staff were courteous, the facilities were clean, and the location was very convenient. However, I would like to share feedback regarding the breakfast pricing policy. During our stay, my 8-year-old daughter was charged the full adult breakfast price. I was surprised by this, as many hotels typically offer a reduced rate for children or complimentary breakfast for younger guests. While I understand each property has its own policy, this is a nickel and dime approach to customers. It’s very low standard for a new I recently stayed at your hotel from [dates of stay] with my family, and overall, we enjoyed our visit. The staff were courteous, the facilities were clean, and the location was very convenient. However, I would like to share feedback regarding the breakfast pricing policy. During our stay, my 8-year-old daughter was charged the full adult breakfast price. I was surprised by this, as many hotels typically offer a reduced rate for children or complimentary breakfast for younger guests. While I understand each property has its own policy, this is substandard. They nickel and dime you for a kid who eats so little. I’m very disappointed as the other room that I booked