The A. Venue Hotel

First and foremost, agent transferred me to a venue due to their very inefficient coordination with their partner hotels. I booked a hotel in gramercy only to find out all rooms are fullybooked despite the fact that sent a confirmation voucher. And so they transferred me to avenue where I waited for almost 3hrs to get checked in. They wasted my time. I already checked in around 6pm. The said they ungraded me but the room is awfully small without a couch (like what I wanted in the first place). Sometimes the price isn’t the basis for like a room to staycation in, and this time it just proves that perspective. Secondly, it was disappointing that even ice from their own hotel room service are not free. U paid for an overpriced ice these just because they ran out of supply and they had to but from 711. Concierge were helpful in assisting me but aren’t as assertive to get a hold on agent to confirm the booking they did. So what I realise after all these bad experiences is that agent and their hotel partners haveno solid collaboration techniques - such that they are not aware of room availabilities and the communication between them was so inefficient and inaccessible. I wonder if I didn’t provide the number of agent with their reception team, would have they resolved my issues? Just a piece of advice: learn to be more efficient in communicating with your hotel partners and make sure you don’t put so much stress on your customers who book hotel rooms with an obvious reason that they want to relax, but what happened was more stress on our parts. Ps: learn how to make it up to the clients they wasted time of and provide them at least nights in premium hotel rooms especially if they are faithful loyal clients for years. Else, I won’t be surprised if one by one of us slowly not use your service as it may entail unknown possibility of having our booked room not available even after getting confirmation.

I requested for 1 large bed not as promise when I get. Also, front informed me that it was a non smoking floor. however people were smoking in there rooms.

I already talked the cs about that it was disaster and unsatisfying

To the Hotel's Management request to improve the following: 1. Towels and linens - looks untidy, seems that it is not washed well since stains are very visible and it does not smell fresh 2. ACU - leaks inside the room, makes the guest stay uncomfortable 3. Bath tub - not that clean. Water stopper is not available. 4. Shower - needs replacement, looks dirty. 5. Check in - sometimes guest can be accommodated in the room at 3pm. Noticed that rooms are cleaned at around 2pm only. 6. Wifi - very poor connection. 7. Bathroom doors - locks are broken

Our family's second time to stay in this hotel but we are so disappointed. We booked for a 3 days and 2 night stay. On our second day we noticed that there is a leak on the aircon, I immediately reported the issue on the reception and requested for a room transfer since we have additional room booked. As advised, they are fully booked so they could not accommodate my request. They let their engineering personnel fixed the ACU but nothing happen, the engineering personnel even asked me what will I do? Imagine, they are the one who should fix it but they are asking me what to do. Since I am already pissed and it is already 10pm, they already transferred me to another room. The room was upgraded but the bath tub is not functioning well - no available water stopper, the microwave is old and the wifi connection is very poor.

The hallways are very dark. The elevator smells bad and wiggly. Feels like they don't have the permit to operate it. The guard was not able to direct us right away for the parking. I asked the attendant if they have a smoking area and said they don't but there is when I asked the guard inside. The room doesn't smell like it has been cleaned very well. Some attendants are friendly.

Aircon not cooling properly. No bidet

The phone was old I cant hear the voice in the phone, the wifi isnt working, from the day we check in and check out.

The place is clean and quiet. Perfect for staycation. ❤️