General Check-in Instructions
Deposit Fee: PHP 1000 per night.
Guest Screening Policy: Dear Valued Guest, Greetings from The Exchange Regency Residence Hotel! We are delighted to accommodate you for your upcoming booking. In light of the COVID-19 situation and to protect the health and safety of our employees and guests, we require all our guests to comply with our Community Quarantine (CQ) guidelines. Based on the latest IATF Omnibus Guidelines, only the following guests are allowed to stay at our hotel during Community Quarantine, Alert Level 1 & 2: 1. Distressed Overseas Filipino Workers (OFWs) — refers to any OFW eligible to avail of accommodation assistance from the Overseas Workers Welfare Administration (OWWA) pursuant to relevant OWWA guidelines and issuances; 2. Repatriated OFWs — OFWs who are bound to return to their home country, the Philippines; 3. Other Returning Overseas Filipinos (ROF) — Refers to Filipino citizens who are returning to the Philippines from abroad (OFWs, returning students, J1 visa holders, diplomats, tourists, participants of government programs, dependents, and accompanying foreign spouses of the foregoing); 4. Guests traveling from within the Philippines, requiring personal quarantine; 5. International arriving passengers requiring mandatory quarantine; 6. Returning residents and other APORs (Authorized Persons Outside of Residence) who require accommodation pursuant to their official function or duty; 7. Business guests and participants in essential meetings & social events; 8. Staycation and leisure guests. IMPORTANT INFORMATION FOR QUARANTINE GUESTS: • Kindly read thru the following links for your guidance: o CQ Health and Safety Guidelines: https://www.theexchangeregency.com/health-and-safety • Please also take note that we only accept one person per room and outside deliveries are currently not allowed. A sharing room waiver is available should you wish to still proceed but please be reminded that it is still subject to approval. IMPORTANT INFORMATION FOR STAYCATION AND LEISURE GUESTS: • We only allow fully vaccinated guests (2nd dose must be 14-days before the check-in date). It is required to present your vaccination card upon check-in. • Only one (1) key card will be provided per reservation. • Front Desk counter is located at the Ground Floor of the building and may be accessed through the building’s main entrance. • The Fitness Center, Game Room, Children’s Play Area, Mini-golf Area, and sauna are open from 6 AM - 10 PM. Time of use must be scheduled in advance due to the number of guests allowed at a time (exclusive for registered guests only). Please coordinate your schedule with our Front Desk. • Adult/Kiddie Swimming Pool and Jacuzzi are temporarily closed until further notice. • Visitors are allowed until 10:00 PM only. Should you have any further clarifications, please do let us know how we could assist you. Thank you and we are hoping for your safety and good health. Thank you and stay safe! Best Regards, The Exchange Regency Residence Hotel Reservations Team *This is a system-generated message*