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The Exchange Regency Residence Hotel Managed by HII

Hotels
Exchange Road Corner Meralco Avenue, Ortigas Center, Ortigas Center, Pasig, Metro Manila, Philippines, 1605
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the country
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BEDROOM The Exchange Regency Residence Hotel Managed by HII
LOBBY The Exchange Regency Residence Hotel Managed by HII
EXTERIOR_BUILDING The Exchange Regency Residence Hotel Managed by HII
LOBBY The Exchange Regency Residence Hotel Managed by HII
LOBBY The Exchange Regency Residence Hotel Managed by HII
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Traveloka
8.2 Convenient
From 815 reviews
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akomodasi aman
I have a safe and comfortable accommodation
Almarea M. J.
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Facilities
AC
Restaurant
Swimming Pool
Parking
Elevator
WiFi
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Location Info

Exchange Road Corner Meralco Avenue, Ortigas Center, Ortigas Center, Pasig, Metro Manila, Philippines, 1605
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Check-in
Tue, 28 Jun 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 815 reviews
8.2
Convenient
Fantastic
188
Very Good
454
Satisfying
66
Average
107
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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friendly staffs (3)
excellent service (2)
safe accommodation (1)
spacious room (2)
great location (6)
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KS
1 Reviews
9.1
/ 10
9.1
Business
Experienced quite a good stay. Although you will see the age of the hotel due to the vinyl floors getting peeled off a bit, one lamp was not lighting, and mirror and tiles in the bathroom are worn off a bit, it was still a good stay. Apart fr that, aircon works fine, bed is clean. I will still book again.

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Accommodation's Reply

23 Jun 2022
Dear Ms. Abastillas, Thank you so much for taking the time to share your experience during your recent stay with us. We are very happy to hear that you experienced a good stay with us. Our property is approaching it’s 10th year this July and as a proactive gesture, we are currently taking steps to refurbish and update some of the facilities of the property. Looking forward to your next staycation with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
RG
1 Reviews
6
/ 10
6
Staycation
The air conditioning was terrible and had trouble cooling up the room. There was only two of us. I know it's not a 5-star hotel like other hotels but this is just sub-par. Some motels/inns have even better air conditioning than this. There was a roach on the side table and one was also seen in the comfort room. Another hotel's comfortable rooms are even better than the comfort room here. It's too small and cramped. The toiler is right beside the wall (parallel to it, not away from it). The shower head water sprout can reach the sink even with medium flow. That is how cramped it was. The elevator panel had a film with signage indicating it was being replaced every 30-min. However, the yellowish dark tint makes me believe otherwise. Aside from this, the staff was very accommodating and friendly. The breakfast fee was worth it as well. Tully's serve good food. Overall I give this a 5/10 and will only ever stay again if it's the only option available in Ortigas. Thanks.

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Accommodation's Reply

18 Mar 2022
Dear Mr Raymund, Thank you for taking the time to share your review with us. We are pleased to hear that you found our employees the good that comes with the package satisfactory but saddened to hear that your stay was not as comfortable as you expected it to be. We have different types of rooms suitable for the different needs of our guests. Should our guests prefer a more spacious room, we suggest our Suite which has more leg room. Size of the suite is between 64.5-68.5 sqm. The hotel is also currently taking steps to upgrade its facilities. This has already been factored in this year so we hope that you give us another opportunity by then. Also, as a proactive measure, the hotel is already working closely without a pest control service provider. The hotel has intensified pest treatment to prevent the issue from recurring. As for the elevator panel film, please note that all elevator panels are being sanitized and disinfected and not replaced every 30 minutes. Again, our sincere apologies Mr Raymund. We hope that you would give us another opportunity to be of service to you with the improvements and updates that we have also shared with you. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
JC
2 Reviews
5.7
/ 10
5.7
A quarantine hotel. Booking did not pushed through.

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AD
1 Reviews
5.9
/ 10
5.9
Staycation
The customer service of the hotel is totally unacceptable. They didn't know how to give a proper customer service. When we book the staycation there is no warning or disclaimer indicating that the hotel is a quarantine hotel for ofw's because that's what the receptionist said. When we arrived there were very existed and tired because I came from work and my daughter cleaned our house (currently under renovation) that's why we wanted a staycation. The customer service didn't even teach us or accommodate us how to refund the paid staycation. She said that there is a disclaimer in the website but we don't see any, if we do, we will not book a staycation in the first place.

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Accommodation's Reply

24 Mar 2021
Dear Ms. Domingo, At the outset, we would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you by this pandemic. Since lockdown last March 2020 until present, staycation or any form of leisure stay is not permitted based on government mandate. We are all sharing the same sentiment and hoping this would end the soonest. We do look forward to meeting you again and we will make sure you carry back better memories of your next visit with us after this pandemic. Stay safe, Leo Amante Asst. Front Office Manager
LC
2 Reviews
6.4
/ 10
6.4
Family vacation
small room small bathroom and low cool aircon

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DM
4 Reviews
9.7
/ 10
9.7
Family vacation
It is our Go-To Place everytime we need to hang out or a weekend getaway. Service never fails and staffs are always friendly. Can't complain on the location since it's near Megamall.

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2 Reviews
8.8
/ 10
8.8
Family vacation
We loved it so much! My family spent Christmas eve in this hotel. It has all we need for its price. 😃

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CR
1 Reviews
6
/ 10
6
Family vacation
The room was okay not that bad. There are few flies which is still tolerable. The worst part is the elevator. You'll need to wait for more than 30mins just to ride the elevator because according to them it is still manual.

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JG
2 Reviews
9.1
/ 10
9.1
Family vacation
The staff were friendly. The place was clean and location was close to the malls. Only downside was the elevator. We were there for 4 days at the busiest season and of the 3 elevators, only 2 were working, sometimes only 1.

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1 Reviews
5.4
/ 10
5.4
Business travel
There was only one elevator working when we were there. It stops every floor and we were at the 29th. We were not able to check in on time and was not contacted if the room was already available. When inside the room, there was a left over chocolate bar and nothing else. When we asked regarding the mini bar they said they will restock it but they did when we were not there.

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Deposit is required during check-in using cash

Hotel Description
Check-in and Check-out Time
Check-in: 14:00 - 14:00
Check-out: 12:00 - 12:00
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Right in the heart of Ortigas, the Exchange Regency Residence Hotel is a four-star hotel with affordable rates. Guests at the hotel can expect access to several corporations based in Ortigas, as well as relaxing facilities like pools, a game room, and children’s play area. It’s the perfect urban retreat.

The San Miguel Corporation’s head office is only five minutes away by car. Meanwhile, the Philippine Stock Exchange Center is a five-minute walk away. SM Megamall is a short six-minute drive away.

Guests at the hotel have a choice between a deluxe room, a deluxe premium room, a premier room, and a suite room. Air-conditioning and complimentary WiFi come with all the rooms, as well as a 32-inch LCD TV. A private bathroom with a hot and cold shower and complete bathroom amenities are also part of the room.

Four dining options are available for hungry guests. The Benassi Ristorante Italiano serves heirloom recipes from Massa, Italy. International and local fare is available at Cuisine By Chef & Brewer. Fine Australian wine can be had at The Vinery, while handcrafted coffee is available at Tully’s Cafe.

Business meetings, seminars, banquets, and parties can also be held at the hotel. The meeting room can hold up to 20 people, while the bigger function room can accommodate up to 80 people. A projector screen, sound system, whiteboard, and WiFi connection are part of the amenities offered.

If guests are looking for rest and relaxation, there is an adult and kiddie pool to take a dip in. The game room has a billiard table, and a mini-golf course is also open to guests. More athletic travelers can work out at the Fitness Center or swear it out at the sauna.
Hotel Policy

Smoking is strictly not allowed in this property, and smoking area is available.

Pets are NOT allowed.

Deposit Fee: PHP 1000 per night.

Guest Screening Policy: Dear Valued Guest, Greetings from The Exchange Regency Residence Hotel! We are delighted to accommodate you for your upcoming booking. In light of the COVID-19 situation and to protect the health and safety of our employees and guests, we require all our guests to comply with our Community Quarantine (CQ) guidelines. Based on the latest IATF Omnibus Guidelines, only the following guests are allowed to stay at our hotel during Community Quarantine, Alert Level 1 & 2: 1. Distressed Overseas Filipino Workers (OFWs) — refers to any OFW eligible to avail of accommodation assistance from the Overseas Workers Welfare Administration (OWWA) pursuant to relevant OWWA guidelines and issuances; 2. Repatriated OFWs — OFWs who are bound to return to their home country, the Philippines; 3. Other Returning Overseas Filipinos (ROF) — Refers to Filipino citizens who are returning to the Philippines from abroad (OFWs, returning students, J1 visa holders, diplomats, tourists, participants of government programs, dependents, and accompanying foreign spouses of the foregoing); 4. Guests traveling from within the Philippines, requiring personal quarantine; 5. International arriving passengers requiring mandatory quarantine; 6. Returning residents and other APORs (Authorized Persons Outside of Residence) who require accommodation pursuant to their official function or duty; 7. Business guests and participants in essential meetings & social events; 8. Staycation and leisure guests. IMPORTANT INFORMATION FOR QUARANTINE GUESTS: • Kindly read thru the following links for your guidance: o CQ Health and Safety Guidelines: https://www.theexchangeregency.com/health-and-safety • Please also take note that we only accept one person per room and outside deliveries are currently not allowed. A sharing room waiver is available should you wish to still proceed but please be reminded that it is still subject to approval. IMPORTANT INFORMATION FOR STAYCATION AND LEISURE GUESTS: • We only allow fully vaccinated guests (2nd dose must be 14-days before the check-in date). It is required to present your vaccination card upon check-in. • Only one (1) key card will be provided per reservation. • Front Desk counter is located at the Ground Floor of the building and may be accessed through the building’s main entrance. • The Fitness Center, Game Room, Children’s Play Area, Mini-golf Area, and sauna are open from 6 AM - 10 PM. Time of use must be scheduled in advance due to the number of guests allowed at a time (exclusive for registered guests only). Please coordinate your schedule with our Front Desk. • Adult/Kiddie Swimming Pool and Jacuzzi are temporarily closed until further notice. • Visitors are allowed until 10:00PM only. Should you have any further clarifications, please do let us know how we could assist you. Thank you and we are hoping for your safety and good health. Thank you and stay safe! Best Regards, The Exchange Regency Residence Hotel Reservations Team *This is a system-generated message*

Facilities
In-room Facilities
  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Shower
  • TV
Hotel Services
  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
Accessibilty
  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Wheelchair accessible
Nearby Facilities
  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket
General
  • AC
  • Banquet
  • Family room
  • Non-smoking room
  • Smoking area
Public Facilities
  • Parking
  • Elevator
  • Safety deposit box
  • WiFi in public area
Sports and Recreations
  • Billiard
  • Fitness center
  • Game room
  • Mini golf
Things to Do
  • Children play area
  • Fitness center
  • Outdoor pool
Business Facilities
  • Conference room
  • Meeting facilities
  • Projector
Transportation
  • Airport transfer
  • Limited parking
Shuttle Service
  • Airport transfer (surcharge)
  • Airport transfer
Connectivity
  • Free WiFi
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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