Sun & Snow Resort Karkonosze

The apartment is nice - 5th floor with fantastic views. But - the swimming pool, sauna and gym are not included in the price. The apartment door did not close - so it was a little bit uncomfortable. When we arrived the first lift was broken and the second day broke the second and the last one. 8 floors (from -3 to 5th floor) with the ski equipment up and down was quite hard.

The apartment itself was very nice and clean. It was quite new and nothing wrong with the room. Except for the door...you had to really slam it hard to close it. But there were issues... There was no wifi. That's really unacceptable for a hotel these days, especially as this was not a budget stay. They said it's because it's a new apartment. Come on, it takes 2 minutes to put a router or modem in as there was wifi at the property. Second, they were supposed to text and email us the code for the lockbox for late check ins. They never did and we had to use our American phones to call security (cost us like $10) to get our keys. At check out, they said they texted and emailed. They didn't have the country code for my phone number so I didn't get it, understandable. But the email they had for me was some random email so I never got it. I don't speak Polish so I went to the office to ask a question. I asked the lady "do you speak English" and she said no. And that was it. I had to ask if someone else could help me and she said she would get someone. Waited for a few minutes and no one came, thankfully a couple staying there spoke English so they helped translate. I know I'm in Poland and I don't expect everyone to speak English but then again, their property has an English name so you would think they might... I wouldn't return but we were happy with our apartment, but not much else.

Pobyt skończył się po jednej nocy , kontuzja na stoku. Miejsce super , pod każdym względem , dużo śniegu , stromy podjazd , dobrze odśnieżOnet , miła obsługa , bardzo polecam !!!

War alles prima.

Obiekt niedawno oddany do użytku, wszystko praktycznie nowe, czystość bez zastrzeżeń. Jesli miałbym sie do czegos przyczepić - przy przyjeździe po ciemku budynki sa bardzo słabo oznakowane, do budynku nr 3 ciężko znaleźć wejście (brak tez informacji, że można wejść przez garaż i od razu do windy - widac tylko wysokie zewnętrzne schody