Quinta Funchal Gardens – Adults Only

We loved the adults only quiet location- but easy access to airport and restaurants etc- spectacular views- delicious breakfast

The hotel itself makes a strong first impression: its hillside location is beautiful, and our room with a view was great. Unfortunately, several issues overshadowed these positives. The most concerning was housekeeping—we personally saw staff place our pillows on our dirty suitcases and then directly on the bed in front of us. This is a clear breach of hygiene and health standards. When raised at reception, two receptionists showed no understanding,only a dismissive and authoritative attitude. This reflects a lack of training, both for cleaners and front desk staff,which is disappointing since reception is the face of the hotel. Another serious incident was at breakfast. The oat porridge served tasted off,and after eating it I suffered stomach issues. We informed reception, explaining the risk of food poisoning for other guests. The response was dismissive again—they claimed it had been prepared the same day and ignored the possibility of expired milk. The jars of porridge remained at the buffet,putting other guests at risk. Although the buffet looked impressive, quality was poor. Bread was dry, pastries and desserts were far too sweet, juices were mixed and tasted artificial, and fruits lacked freshness. No alternatives were offered for dietary needs,such as non-dairy milk. Overall, while the location and views are wonderful, the lack of hygiene,training,and food safety overshadowed our stay. Managed to get a refund for parking after speaking with one reasonable receptionist

Room was next to the kitchen therefore we had to suffer through some interminable whirring noise coming from the kitchen fan. Air conditioning was broken and the staff seemed willing to help but no solution could be provided on night number one and we unfortunately couldn't open the window due to the racket from the kitchen. They provided a fan for night number two which was cooling. We finally got a room change on night number three and the difference was noticeable, we even noticed the shower was better! It wasn't quite worth the money spent, I must admit but, staff were polite.

Excellent all round ,great views , hotel staff and beautiful gardens , very peaceful ,very good breakfast and dinners.we definitely recommend.

Lovely hotel with great views. Friendly and efficient staff. Excellent breakfast. Dinner was just ok. Fancy looking but not great. There are far better dining options with much better quality food at lower prices in town. You must have a car or use taxi/uber as there are no paved areas on the roads surrounding the hotel and walking is perilous.

Great for short term

Beautiful views though hard to walk back from town as it is so steep.

Beautiful property with absolutely amazing staff. We only stayed for one night after a pretty horrific day in the local hospital. The staff were so accommodating and really relaxed in everything they did.

⭐️⭐️⭐️⭐️⭐️

Nice clean facility. Breakfast was nice.

The hotel was running on skeleton staff, the facilities were mainly out of order or unusable. The breakfast was okay, and the view was stunning, but overall was a struggle given the fact it’s advertised as luxury.

The view from the balcony was amazing. I would visit again. Impressed with the facility.

The hotel was very nice and I enjoyed my stay. I had only booked for B&B which was fine but the fact that the bar and restaurant were closed completely otherwise was disappointing. I don’t think it is unreasonable to expect to be able to buy a drink!

Overall disappointing. Some staff were nice, but at breakfast I was disappointed by the service. I asked for some ketchup with my meal, and was just bluntly told 'no we don't have any' without apology or any offer to find some (I can't believe a big hotel would not have any ketchup anywhere in it??). The same member of staff insisted I use a saucer for my teacup in a way that felt like policing me, and they continued to stand in the room glaring at the customers in a most unfriendly manner. It felt very uncomfortable. The room was basic, and the bedding and bed was not very comfortable. The windows were also quite dirty. Also the air conditioning was poor and the room remained very warm throughout our stay. Overall I would not recommend this hotel or stay here again.

The view was absolutely amazing and the rooms were wonderful. No complaints at all about that :) breakfast was fantastic and you can not beat the incredible views from the hotel breakfast, it was a little sun trap with views of the ocean and the beautiful mountains. It was a shame the hotel bar was closed in the day / evenings and it felt a little quiet and perhaps a little like it has been frozen in time since the 90s. It may be because we were there in May so a little out of season. Everything in brilliant condition, very grand hotel and could imagine it would have been a fabulous and very glamorous spot in its hay day! It was a really restful and relaxing stay here and we had a lovely garden off our room too with incredible views. there were a few very minor things like the lights in the hotel didn’t work in all parts of the corridor (not a big deal at all though) and the wifi didn’t really work in the rooms (again not a huge deal if you wanted to just disconnect but may be an issue for some)! It was only €6-9 euros in a taxi to the town, however we were hoping to be able to walk (google maps says 18 min walk), unfortunately the roads were a little precarious with no safe pavement to walk on so we decided mostly to taxi to be on the safe side! Overall we absolutely loved our stay here and honestly can’t complain, the little things we mentioned didn’t negatively affect our stay at all.

Only there for 1 night so didn't get chance to use all the facilities, but the room was very clean and comfortable with great views over Funchal, the bathroom and shower were clean and everything worked well, plenty of channels on the TV. WiFi is good in the bedrooms but no drink making facilities. Breakfast was excellent with loads of choice of hot and cold food and the ambience in the restaurant and adjoining outside terrace makes it a lovely place to eat. The only downside is the walk up from town, steep and a little convoluted so make sure you've got plenty of charge on your phone as you set off walking and allow around 30 minutes. Otherwise around 7 euros by taxi.

I am not a person that would normally complain but feel scammed and wouldn't want anyone else to waste their hard earned money. This is most definitely NOT a 5* hotel as advertised. The whole place is in dire need of renovating. The carpets are worn and stained, towels are badly frayed, stained with holes. The whole hotel decor is plain and in need of a deep clean. The beds are uncomfortable, shower curtains not fit for purpose - the main curtains fabric resembled shower curtains material (also stained and filthy) Indoor swimming pool (which is also one of the outdoor pools) not heated so not fit for use in February which was also not maintained to decent standard. Jacuzzi was only just lukewarm. Food was extremely basic, not replenished as frequently as needed. Only one staff member on to clean tables/replenish which meant there were many days of having to clear tables yourself. Amenities stated on the website don't exist - no yoga, robes, slippers, free water or massage service. Some sites state it has a local shuttle to get to town - it doesn’t. No tea making facilities in the room (when asked, was provided with kettle and cups only) If i'd booked a 3* hotel I wouldn't complain but this is a far cry from a 'Luxury 5*' as stated. It is an absolute insult to the hotels that are awarded 5* for their efforts, amenities and luxury. It's not allowing me to upload photos of which I have plenty. The only decent thing about this hotel are the views.

This isn't a five star hotel. It's more like three star with a few four star bits thrown in. The room was quite big and it had a nice balcony. None of that is any good if the beds are rock hard though. If there is one thing that you expect in a five star property, it's to have comfortable beds. The breakfast buffet was very disappointing too. The choice very limited. The bacon was fake, as was the juice, and the mushrooms we're tinned. There wasn't even any toast - surely a very basic requirement. The pool was nice but wasn't heated and Madeira rarely gets hot enough to do the job by the sun. The towels were old, worn and even patched up. The views were great but not nearly enough to make up for the many shortcomings of the hotel. Poor value for money.

The staff made my stay at the Quinta Das Vistas Palace very relaxing, no complaints about anything regarding this hotel

The view over Funchal is the best.The hotel was very busy with guests on promotions. In that respect we felt we were paying over the odds for bed and breakfast.