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JEN Singapore Orchardgateway by Shangri-La
Hotels
8.9
/10
Very Good
1,802 reviews
What Guests Say About Their Stay
Distance To City Center (18)
Surroundings (15)
Accessibility (14)
Staff Friendliness (14)
andy s.
9.4
/ 10
I stayed here for 6 days. The hotel was so good, clean, and comfortable also. I booked a twin room, then I requested a king bedroom. The swimming pool was awesome, rooftop, and there's a nice pool for kids. The hotel is connected with Orchard Gateway/Orchard Central Mall, so it's so easy to find many kinds of food here, also very near to 313 Somerset. MRT is very close also, just go down with the lift hotel, then you’ll find MRT Somerset. Also, when you walk to the street, there were many shopping areas, because it is in Orchard Street. Overall it was nice and perfect. I went with my wife and 1 kid (3 years old).
R***l
9.4
/ 10
Got into a problem with the room size and the staff really helped me a lot with it. Sorted the problem in no time, he even gave me a discount. 10/10 would come back!
mulyanah
10.0
/ 10
Location is good for holiday or business trip. Only a few steps away to MRT Sommerset and bus shelters. Room is great. Service is excellent.
Vanny R.
8.5
/ 10
Good location right at Gateway Mall connected to 313. The room was nice and clean. Friendly and helpful staff. Due to room availability, I could check in early.
Fauzan M.
9.7
/ 10
Room is neat, not to mention it is spacious by design with a super comfortable bed. The filtered tap water is a nice thing to have, and the shower has nice pressure and warmth. The rooftop pool is very comfortable with pool water that is gentle to the eyes and skin. The staff are also so kind and accommodating. Very well worth it!
In the Area
See Map
277 Orchard Road, Orchard, Singapore, 238858
Main Facilities
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Early check-in
Laundry service
Restaurant
Health club
Wheelchair accessible
Express check-out
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Available Room Types in JEN Singapore Orchardgateway by Shangri-La
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What's around JEN Singapore Orchardgateway by Shangri-La
277 Orchard Road, Orchard, Singapore, 238858
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Discover More About JEN Singapore Orchardgateway by Shangri-La
Location
JEN Singapore Orchardgateway by Shangri-La is a hotel in a good neighborhood, which is located at Orchard.
The hotel is located only 0.76 km away from Dhoby Ghaut MRT Station.
Not only well positioned, but JEN Singapore Orchardgateway by Shangri-La is also one of hotels near the following Orchard Gateway within 0.03 km and 313@Somerset within 0.04 km.
About JEN Singapore Orchardgateway by Shangri-La
Are you a shopaholic? Staying at JEN Singapore Orchardgateway by Shangri-La will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, JEN Singapore Orchardgateway by Shangri-La provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at JEN Singapore Orchardgateway by Shangri-La, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from JEN Singapore Orchardgateway by Shangri-La exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
JEN Singapore Orchardgateway by Shangri-La is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at JEN Singapore Orchardgateway by Shangri-La.
As part of JEN Singapore Orchardgateway's ongoing efforts to create a comfortable and safe environment for our guests, the hotel has embraced a series of enhanced safety standards and precautionary measures under our “Shangri-La Cares” commitment. These hygiene and safe management measures include increased cleaning and sanitising frequency for high touch points areas, use of medical grade sanitisers and disinfectants, contactless check-in and check-out and maintaining safe distancing at all public areas of the hotel. Learn more about our Shangri-La Cares commitment at shangri-la.com/cares.
JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment and is awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas.
As part of our unrelenting commitment to providing the safest possible environment for our guests, you will be cared for by our fully vaccinated team when you next visit us.
All facilities in JEN Singapore Orchardgateway by Shangri-La
Others
Hotel Services
- Concierge
- Money changer
- Medical service
- Express check-out
- Laundry service
- Tours
- 24-hour security
- 24-hour Receptionist
Public Facilities
- Early check-in
- Parking
- Room service
- Coffee shop
- Safety deposit box
- Restaurant
- 24-hour room service
Food and Drinks
- Buffet breakfast
- Continental breakfast
Transportation
- Car rental
- Valet parking
Things to Do
- Health club
- Massage
General
- AC
Accessibilty
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in JEN Singapore Orchardgateway by Shangri-La
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 15:00
Check-out:
12:00 - 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - 15:00 - to 12:00 - 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at JEN Singapore Orchardgateway by Shangri-La | 499 |
Number of floors in JEN Singapore Orchardgateway by Shangri-La | 10 |
Another facilities in JEN Singapore Orchardgateway by Shangri-La | Concierge, Money changer, Medical service, Express check-out, Laundry service |
Frequently asked question in JEN Singapore Orchardgateway by Shangri-La
What is normal check-in & check-out time at JEN Singapore Orchardgateway by Shangri-La?
The standard check-in time at JEN Singapore Orchardgateway by Shangri-La is starting from 15:00 - 15:00 while the latest check-out time is at 12:00 - 12:00
Does JEN Singapore Orchardgateway by Shangri-La provide breakfast?
Yes, JEN Singapore Orchardgateway by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of JEN Singapore Orchardgateway by Shangri-La?
JEN Singapore Orchardgateway by Shangri-La is a 0.0-star hotel.
How many floors does JEN Singapore Orchardgateway by Shangri-La have?
JEN Singapore Orchardgateway by Shangri-La has 10 floors.
How many rooms are available at JEN Singapore Orchardgateway by Shangri-La?
JEN Singapore Orchardgateway by Shangri-La has 499 rooms in total.
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More Reviews from Other Guests in JEN Singapore Orchardgateway by Shangri-La
Overall Ratings & Reviews JEN Singapore Orchardgateway by Shangri-La
Traveloka (903)
Other sources (899)
8.9
Very Good
From 903 reviews
Provided by travelers on
Cleanliness
9.2
Room Comfort
9.1
Meal
8.6
Location
9.4
Service and Facilites
9.0
People often mention about JEN Singapore Orchardgateway by Shangri-La
All
Distance to City Center (9)
Surroundings (9)
Accessibility (9)
Family Friendly (9)
Room Space (9)
Bedroom (9)
Staff Friendliness (8)
Wifi (7)
Hotel Area (7)
Activity Option (6)
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Traveler Reviews JEN Singapore Orchardgateway by Shangri-La
Number of reviews per page
20
40
Customer reviews
as
andy s.
Leisure
9.4
/10
Reviewed 1 week(s) ago
I stayed here for 6 days. The hotel was so good, clean, and comfortable also. I booked a twin room, then I requested a king bedroom. The swimming pool was awesome, rooftop, and there's a nice pool for kids. The hotel is connected with Orchard Gateway/Orchard Central Mall, so it's so easy to find many kinds of food here, also very near to 313 Somerset. MRT is very close also, just go down with the lift hotel, then you’ll find MRT Somerset. Also, when you walk to the street, there were many shopping areas, because it is in Orchard Street. Overall it was nice and perfect. I went with my wife and 1 kid (3 years old).
Read More
Find this review helpful?
R***l
Leisure
9.4
/10
Reviewed 4 week(s) ago
Got into a problem with the room size and the staff really helped me a lot with it. Sorted the problem in no time, he even gave me a discount. 10/10 would come back!
Find this review helpful?
B***d
8.4
/10
Reviewed 7 week(s) ago
Staffs are so nice. I had a wrong booking but they are so kind to help me through the whole process.
Find this review helpful?
R***a
10.0
/10
Reviewed 16 week(s) ago
Always stay here when I go to singapore, comfortable and easy access
See original
Find this review helpful?
I***n
Leisure
10.0
/10
Reviewed 16 week(s) ago
The staff was very helpful and friendly. The location is the best
Find this review helpful?
A***e
Staycation
8.2
/10
Reviewed 19 week(s) ago
The location is very strategic. Around the area there are many restaurants and cafes. The hotel staff is very friendly.
See original
Find this review helpful?
R***a
Business
9.7
/10
Reviewed 21 week(s) ago
Please, the Malaysian staff are very friendly and helpful, the hotel is comfortable, very clean and close to everywhere 👍🏻
See original
Find this review helpful?
d***y
Leisure
9.4
/10
Reviewed 29 week(s) ago
Friendly service, the room is worth the price, besides that, it is very easy to find food and it is also close to Orchard so transportation is minimal.
See original
Find this review helpful?
NG
Novie G.
8.5
/10
Reviewed 29 week(s) ago
As usual, we always stay at Jen Hotel every time we visit Singapore. Strategic location, comfort, and cleanliness of the hotel room are some of the things we consider. The service staff is also very good.
1 people find it helpful
m
mulyanah
10.0
/10
Reviewed 34 week(s) ago
Location is good for holiday or business trip. Only a few steps away to MRT Sommerset and bus shelters. Room is great. Service is excellent.
Find this review helpful?
G
Leisure
9.4
/10
Reviewed 35 week(s) ago
the location is right above the Somerset MRT, the elevator that goes directly to the MRT is still smooth in the morning. but if it's already afternoon and evening, it takes a long time to wait and fills up quickly because it is one with the elevator access for mall visitors.
if you choose a quiet elevator, you can choose the elevator at the hotel entrance.
below it is the Somerset mall which is quite complete. the road access is quite busy even at night.
to Orchard, just walk very close.
the room is OK, unfortunately the TV can't access YouTube yet. if the city view can view Marina Bay Sands, we chose the city view which can see the Singtel building, but the Singtel building is being renovated, I don't know what building it will be.
for those who like cold water, this is really okay. on each floor there is an ice cube machine that we can take at any time.
there is also a vending machine on each floor. this is a very good choice for a family trip with toddlers. access is okay, close to everything, the surrounding facilities are also very good.
Read More
See original
Find this review helpful?
r***i
Leisure
8.6
/10
Reviewed 40 week(s) ago
The hotel is strategically located inside a mall, near the MRT, the room floor was not cleaned for 3 nights, hair was still under the chair from the time I entered the room until I checked out, there was a queue for breakfast, the food menu was not changed for 3 days, only the variety of noodles was changed, there was a queue for the elevator if I wanted to go up and down to the hotel from the mall.
Read More
See original
Find this review helpful?
N***i
8.5
/10
Reviewed 46 week(s) ago
Please review the bathroom design. It's a bit inconvenient; there's no place to hang the towel and clothes properly.
1 people find it helpful
CC
Cipta C.
Leisure
9.7
/10
Reviewed 69 week(s) ago
It was fun with kids and we have a compliance.
Find this review helpful?
A***e
9.4
/10
Reviewed 74 week(s) ago
Hotel near MRT and 24 hours supermarket.
Find this review helpful?
VR
Vanny R.
8.5
/10
Reviewed 82 week(s) ago
Good location right at Gateway Mall connected to 313. The room was nice and clean. Friendly and helpful staff. Due to room availability, I could check in early.
Find this review helpful?
KN
Kaninta N.
9.7
/10
Reviewed 89 week(s) ago
Great experience and facilities.
1 people find it helpful
DC
Dressy C.
9.7
/10
Reviewed 89 week(s) ago
Tempat strategis, staff sangat ramah dan membantu, tempat favorit saya kalau berada di Singapore.
Find this review helpful?
CH
Christine H.
9.7
/10
Reviewed 92 week(s) ago
We stayed here for holiday and this was our second stay. We booked a superior city view room and requested an extra bed on site, but all extra beds were fully booked. The receptionist was so helpful; she gave us a room with a sofa bed and, surprisingly, she gave a little surprise for my daughter who had a birthday on the date we checked in. She was very happy! Thank you for the great hospitality, Jen Hotel, and sure we'll come back again.
Read More
Find this review helpful?
Yoga E. W.
10.0
/10
Reviewed 94 week(s) ago
Excellent hotel service and friendly staff, definitely will always come back.
Find this review helpful?
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews JEN Singapore Orchardgateway by Shangri-La
Traveloka (903)
Other sources (899)
8.9
Very Good
From 903 reviews
Provided by travelers on
Cleanliness
9.2
Room Comfort
9.1
Meal
8.6
Location
9.4
Service and Facilites
9.0
People often mention about JEN Singapore Orchardgateway by Shangri-La
All
Distance to City Center (9)
Surroundings (9)
Accessibility (9)
Family Friendly (9)
Room Space (9)
Bedroom (9)
Staff Friendliness (8)
Wifi (7)
Hotel Area (7)
Activity Option (6)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews JEN Singapore Orchardgateway by Shangri-La
Number of reviews per page
20
40
Customer reviews
as
andy s.
Leisure
9.4
/10
Reviewed 1 week(s) ago
I stayed here for 6 days. The hotel was so good, clean, and comfortable also. I booked a twin room, then I requested a king bedroom. The swimming pool was awesome, rooftop, and there's a nice pool for kids. The hotel is connected with Orchard Gateway/Orchard Central Mall, so it's so easy to find many kinds of food here, also very near to 313 Somerset. MRT is very close also, just go down with the lift hotel, then you’ll find MRT Somerset. Also, when you walk to the street, there were many shopping areas, because it is in Orchard Street. Overall it was nice and perfect. I went with my wife and 1 kid (3 years old).
Read More
Find this review helpful?
R***l
Leisure
9.4
/10
Reviewed 4 week(s) ago
Got into a problem with the room size and the staff really helped me a lot with it. Sorted the problem in no time, he even gave me a discount. 10/10 would come back!
Find this review helpful?
B***d
8.4
/10
Reviewed 7 week(s) ago
Staffs are so nice. I had a wrong booking but they are so kind to help me through the whole process.
Find this review helpful?
R***a
10.0
/10
Reviewed 16 week(s) ago
Always stay here when I go to singapore, comfortable and easy access
See original
Find this review helpful?
I***n
Leisure
10.0
/10
Reviewed 16 week(s) ago
The staff was very helpful and friendly. The location is the best
Find this review helpful?
A***e
Staycation
8.2
/10
Reviewed 19 week(s) ago
The location is very strategic. Around the area there are many restaurants and cafes. The hotel staff is very friendly.
See original
Find this review helpful?
R***a
Business
9.7
/10
Reviewed 21 week(s) ago
Please, the Malaysian staff are very friendly and helpful, the hotel is comfortable, very clean and close to everywhere 👍🏻
See original
Find this review helpful?
d***y
Leisure
9.4
/10
Reviewed 29 week(s) ago
Friendly service, the room is worth the price, besides that, it is very easy to find food and it is also close to Orchard so transportation is minimal.
See original
Find this review helpful?
NG
Novie G.
8.5
/10
Reviewed 29 week(s) ago
As usual, we always stay at Jen Hotel every time we visit Singapore. Strategic location, comfort, and cleanliness of the hotel room are some of the things we consider. The service staff is also very good.
1 people find it helpful
m
mulyanah
10.0
/10
Reviewed 34 week(s) ago
Location is good for holiday or business trip. Only a few steps away to MRT Sommerset and bus shelters. Room is great. Service is excellent.
Find this review helpful?
G
Leisure
9.4
/10
Reviewed 35 week(s) ago
the location is right above the Somerset MRT, the elevator that goes directly to the MRT is still smooth in the morning. but if it's already afternoon and evening, it takes a long time to wait and fills up quickly because it is one with the elevator access for mall visitors.
if you choose a quiet elevator, you can choose the elevator at the hotel entrance.
below it is the Somerset mall which is quite complete. the road access is quite busy even at night.
to Orchard, just walk very close.
the room is OK, unfortunately the TV can't access YouTube yet. if the city view can view Marina Bay Sands, we chose the city view which can see the Singtel building, but the Singtel building is being renovated, I don't know what building it will be.
for those who like cold water, this is really okay. on each floor there is an ice cube machine that we can take at any time.
there is also a vending machine on each floor. this is a very good choice for a family trip with toddlers. access is okay, close to everything, the surrounding facilities are also very good.
Read More
See original
Find this review helpful?
r***i
Leisure
8.6
/10
Reviewed 40 week(s) ago
The hotel is strategically located inside a mall, near the MRT, the room floor was not cleaned for 3 nights, hair was still under the chair from the time I entered the room until I checked out, there was a queue for breakfast, the food menu was not changed for 3 days, only the variety of noodles was changed, there was a queue for the elevator if I wanted to go up and down to the hotel from the mall.
Read More
See original
Find this review helpful?
N***i
8.5
/10
Reviewed 46 week(s) ago
Please review the bathroom design. It's a bit inconvenient; there's no place to hang the towel and clothes properly.
1 people find it helpful
CC
Cipta C.
Leisure
9.7
/10
Reviewed 69 week(s) ago
It was fun with kids and we have a compliance.
Find this review helpful?
A***e
9.4
/10
Reviewed 74 week(s) ago
Hotel near MRT and 24 hours supermarket.
Find this review helpful?
VR
Vanny R.
8.5
/10
Reviewed 82 week(s) ago
Good location right at Gateway Mall connected to 313. The room was nice and clean. Friendly and helpful staff. Due to room availability, I could check in early.
Find this review helpful?
KN
Kaninta N.
9.7
/10
Reviewed 89 week(s) ago
Great experience and facilities.
1 people find it helpful
DC
Dressy C.
9.7
/10
Reviewed 89 week(s) ago
Tempat strategis, staff sangat ramah dan membantu, tempat favorit saya kalau berada di Singapore.
Find this review helpful?
CH
Christine H.
9.7
/10
Reviewed 92 week(s) ago
We stayed here for holiday and this was our second stay. We booked a superior city view room and requested an extra bed on site, but all extra beds were fully booked. The receptionist was so helpful; she gave us a room with a sofa bed and, surprisingly, she gave a little surprise for my daughter who had a birthday on the date we checked in. She was very happy! Thank you for the great hospitality, Jen Hotel, and sure we'll come back again.
Read More
Find this review helpful?
Yoga E. W.
10.0
/10
Reviewed 94 week(s) ago
Excellent hotel service and friendly staff, definitely will always come back.
Find this review helpful?
Number of reviews per page
20
40