AC Hotel Iberia Las Palmas

The best thing about this hotel is the staff and the food. The property is a lovely art deco style building that needs some updating but the rooms are spacious and the views of the port are great. The third time we have stayed here, the buffet breakfast is great with a nice selection and the food in the bar is great too. Staff are always so friendly and accommodating. Close to bus connections, easy walk to Triana where there is a great selection of shops and restaurants. Kids love the pool on the roof terrace although it was a bit windy during our stay so we didn’t spend too much time there.

We really enjoyed our short stay here. The staff were amazing, nothing was too much trouble for them, the room was spotless and the rooftop pool was perfect for us to relax and dip in and out of to cool down. We can’t wait to return and will happily recommend!

Me and my friend visited for 3 nights, the staff were lovely however the room it’s self was not the best. Overall it was ok to stay in but the floors were extremely dirty making me feel unclean to stay there. The shower would leak everytime and go into the bedroom and crest a safety hazard as there was puddles of water and would rot the bottle of the door making it hard to open and close. The cleaners would come up and clean it everynight for us as it was lifting up the floorboards. I did comment everyday to reception about how dirty the hotel room floors were and nothing was done about it.

Hotel very clean

This hotel is very conveniently positioned for the central business and shopping area of Las Palmas and is just a short walk from the old town and cathedral. The staff are very welcoming and the lobby has a very open and modern feel. The breakfast buffet is good, with a wide selection of food on offer and eggs cooked to order. It was regularly replenished so there was never a shortage of choice whether you dine early or late. The food in the new lobby bar is good. We liked the main courses, but avoid the 'sharing sardines' as they are literally a tin of sardines and a packet of crisps you could buy in the local shops for €2. The hotel is clearly needing to be refreshed. The coerridors feel very dark and sombre. The paint in the rooms is showing wear, although the furnishings are good and the bed is comfortable. The wood flooring has not worn well - in our bathroom the boards had bent so the door only opened outwards. There is a rooftop pool, but this is not heated. You need to take care around it as much of the decking is bent and there are numerous loose screws. Overall this felt like a quality hotel that needs money spent to bring it back to a good 4* standard. However, the staff were great and this, coupled with the location, means I would consider staying there again.

Could do with a bit of TLC. Lovely staff - really professional. Nice place, well kept and very clean. Was easy enough to park but that might be a real challenge in summer. Down sides were the lift waits (there are three small and slow, old-fashioned lifts; they'd really benefit from replacing with two larger modern speed lifts) and the gym really needs attention. The breakfast was fine - a couple of things you'd normally expect to see were missing but it was decent value with several coffee options. The breakfast room is not for those who dislike noise though. Was really impressed by the rooms on the whole - the sea view, while you're looking at a commercial shipping operation - is still impressive.

Great location to travel the island

Property is located in the northern part of the island. With a rental car, this becomes very convenient to experience the local flavour that is available in and around the hotel as well as access the more touristy southern parts. Excellent veg options for breakfast, and a friendly staff made our stay very pleasant. We traveled as a family of 4 with two kids.

Check in disappointing - not allowed to check in early while others could I was told it was because I paid a cheap price booking late so they would only allow checkin at 3pm. They did take my baggage to store. I think clients should be treated the same no matter how much is being paid. Hotel is a great location for bus station and city centre 800 meter walk. Room would th balcony lovely. Great bedding no food available in the hotel at night. No signage from main road so hard to find

The staff were excellent and very helpful. The rooms need refurbishing and bringing up to a good standard. Only 2 out of 3 lifts working, and you had to wait awhile for the lift. Pool on roof very small and only a few sunbeds. Always taken early. The beach is a good 30 minute walk.

Lovely hotel, great location and ideal for couples/families

A good hotel in a quiet area. What i liked the most in the view of the city from our 10th floor room.

Had a very pleasant stay at the Hotel, overall it’s very nice and super friendly staff the only bad thing is you can see it’s not the newest because some of the floor was damaged, the chair that was in the room already had some little damage and the shower was clogged but the next day someone came and fixed the shower so that was very nice. I’d recommend staying here

Found roaches in the room.

Had a wonderful stay visiting family close by. The food is great and the staff are really friendly and great with kids. We really love Marina in the bar/restaurant. The hotel is a bit run down which is a shame - I hope they will invest in a renovation soon as it is a lovely building and we will definitely be staying agian

Iberia is highly recommended by those with high standards. The food and service are fabulous. The staff are kind and helpful to Americans. The ocean view is wonderful. Good experience!

Desk, cleanibg, bar excellent

Good quality hotel and the staff were friendly and efficient. It's easy to drive to and only ten minutes walk from the old town. Excellent breakfast buffet except, and this is the reason for my poor sustainability/ environmental rating, they have Nespresso machines that generate hundreds of waste pods every day. Bean to cup machines would be so much better. Our room was directly under the Gym so if you particularly want a quiet room don't be on the tenth floor.

Location and staff

We, a family of 4, thoroughly enjoyed our stay in Las Palmas visiting family. Thank you. We had a juniour suite which comprised of 1 bedroom and a lounge (with sofa bed and an extra single). We also had a view of the dock and a balcony which was a lovely surprise on arrival. The staff were all so kind and helpful and really made our stay. We were also very impressed with the food. The breakfast buffet had a great range of options, wide selection of nice breads for toasting and mini pastries, as well as hot and other cold options. We ate in the bar the first night and it was outstanding we returned again on our final night. The kids loved the rooftop pool, the only drawback was that it didn't open until 11am.