Casa de los Faroles

Great stay

The location is not so good.

Nice hotel centrrally located. Everything was good except for an electric socket which came off when I unplugged my tablet. And the fact that the hotel is a certain distance away from free parking.

hotel's parking is trouble and very expensive. parking is in the basement and you need to use a lift that was stock and I was afraid if go down I might not be able to leave next day.

The staff or helpful and always available. The Casa building is a few blocks away from the Hotel reception. There, the rooms are arranged around a lovely courtyard in a building. That is a bit difficult to find even by locals! The rooms have no outside windows and the pillow is one long bolster. There is no concierge in the Casa building at all.

The staff was kind, courteous and helpful

They only gave a flavour of their parking after I asked them to book it and they warned "same cancellation policy", meaning I'd have to pay it even if I realised I was parking my car in hell. They gave a copy of a payment ticket dated a few months old with questionable validity and no reference to me or my car. They asked to pay in cash. This means no evidence of my car ever being there, if there were any problem. And hell it was. It starts by having to maneuver the car on the sidewalk in order to drive it into an elevator. It takes it to their tiny basement cramped with other cars with almost no space for maneuvering. Then they ask to put it in their disabled parking space for 1 car but they insist to leave space for another car to fit in. That wasn't the worst. Driving the car inside the elevator to get out was the most challenging manouver ever. We're talking about very narrow margins in all directions I looked. There was no margin for error and a larger car would 100% get damaged. Someone needs to be outside assisting as it's impossible to do it alone either. They protect the elevator entrace with shields and pillars with anti-collision foam and there's signs of damage everywhere. It was clear many cars get damaged and not even due to their driver's skills. That basement was a place of torture for cars (and overwhelming stress for drivers). They asked for my credit card details for incidents and wrote down the details (as opposed to safely store it in a system).

The room I stayed in was clean and very comfortable. The hotel staff were friendly and caring. I have accumulated good memories during my stay and I was satisfied.

Instructions to check in very confusing. Beautiful house overall but room and bathroom not comfortable Parking too expensive dor the kind of service. I wished I have booked other lodge.

Nice little hotel but the room was abit small for 3 peoplen

There was bad smell from sewage system and no vent for wash room.very noisy.

Hotel es una confusión muy grande porque para check in tienes que caminar 1.5 millas en un laberinto horrible. En la casa faroles no hay nadie solo guest . Si tú llegases a necesitar algo lo siento mucho porque tienes que caminar 1.5millas buenas suerte . Yo no lo recomiendo

We enjoyed staying at Casa de Los Faroles even if our stay was very short. It is clean and well maintained and has an elevator. The location is in the historic and restricted area. We had an issue with the parking, the car was too big for the sort of elevator to lift the car down to the parking in the basement, we had to turn around a long time before we found a public parking on the street about 20 minutes walk from the hotel.

The receptionist Isabel (I am pretty sure that was her name but I am not positive) was wonderful and accommodating. I forgot to check in 48 hours before as it said on the page but she had no trouble with that and helped me and my mother. She put us in a nicer, better ventilated room than we had booked, and printed some tickets for us when we could not find a place to do so. Just overall, very helpful, very nice, I have no complaints.

It was roomy, pleasant, rustic had charm and quiet.

Very helpful staff and located in s great part of the city.

Stay was pleasant. Parking a Mercedes Vitto was nightmarish getting in and out of the hotel’s parking. Thankfully there was an expert female receptionist who supervised n made this possible.

Very comfortable and friendly staff

The balcony was great and the narrow cobbled lanes were adorable BUT, they should indicate that you will have to carry luggage quite a ways, as taxis cannot get close to the hotel. Also, this establishment's main office, WHERE YOU MUST CHECK IN, is another walk; quite long if you're still hauling luggage, AND WAS NOT INDICATED IN HOTEL CHECK-IN instructions. In person patio is much tackier than photo, plants are fake, plexi-glass safety enclosure around rails.

We arrived at the destination to find a closed door and no way to access anything. Thankfully someone was leaving and they took us on a 10 min walk to the hotel. Shame on the hotel and Expedia for not letting travelers know that you have to go to the hotel, the address of which does not appear on your reservation, to get access to the Casa. The hotel is nice enough and the windows are very well insulated because it's on a noisy less than pretty street. It is also not as close to the historic center as I had deduced from the map. The bathroom is large, very clean, but the bedroom we were in, for 4, felt very cramped. The hotel staff was LOVELY, kind thoughtful spoke several languages and really aimed to help. So high notes for effort of the staff, but the initial confusion regarding key pickup was a pain, especially since I'm a mum traveling alone with 3 small children.