Cosmo Apartments Sants

Clean and spacious apartment but lacked natural light - felt a bit like being in a box. Staff not welcoming or friendly, just ignored us. Location of property was good for exploring the City and some nice local restaurants. Okay as a base for a couple of nights.

We chose Cosmo for convenient location close to Sants Train Station.. The staff was courteous (especially Luis).. Apartment was clean & had the amenities we needed.. However OUR MAIN CONCERN WAS SECURITY.. I request Cosmo Apartments to hire a security guard to ensure only guest with reservations are able to enter & exit the reception area.. During the check-in process, somebody came in and stole my mom’s purse with my sister & her passports inside.. Also, stole my husband’s backpack with his wallet & expensive sunglasses inside.. We made the police report and had to get new temporary passports for both my mom & sister so they could join us on our cruise.. Due to lack of security in the reception area & elevator access to the Cosmo Apartments, thieves were able to get inside and steal our property.. Cosmo Apartments need to hike up the security & safety of their guests to ensure such scary incidents do not take place right in their reception area!

The staff at Cosmo apartments are very friendly and helpful. The apartments are modern, but slightly run down and moderately clean. We stayed 3 night at different times and in both our suites there was damage to walls, a broken faucet and the air conditioning only worked in some rooms in the suites. The kitchen is stocked for basic cooking and the freezer the second time we stayed was removed. Overall, it was a good stay, but not as luxurious as the photos appear.

Clean room and very friendly staff.. close to a lot of great attractions.

Our room was very clean when we checked in ,it was comfy all away around

Arrived at 430pm to check in after a quick 3 min walk from the train station. Check in was easy, got my keys and headed up. When we got to the room, it had not been serviced. Food and towels everywhere. I went back downstairs and told the front desk host. He looks dumbfounded and gave us another room and offered no apologies or remorse for the mishap. We stayed one night but it was good for what it was.

Location was the only positive for this stay! Property description was inaccurate as it listed laundry facilities included and found out it did not have any, so we had to go find where to laundry elsewhere, also could not get a good rest because windows are not double panned so you can hear the busy streets below all night long also there are no black-out blinds so lots of light coming in at night. Also, one shower was clogged and the shower head was not working properly (all loose) , we had to hold with one hand so it would not move during shower time, and finally overall cleanliness of facilities inside and outside in common areas should improve.

Excelente ubicación y buen servicio.

Room not ready at 3 pm. But overall, a good place to spend the night after touring Barcelona. A lot of nice restaurants around the neighbourhood within 3 min walk. Close to public transport

Excellent location, spacious, clean….. loved it

The rooms were extremely spacious and very modern and clean. Showers were great! The kitchen was well stocked. Only downside is no laundry. Location was great if you are using the train station for coming and goings.

Best stay we've had in Barcelona and close to the train station. Quiet and peaceful, but near Metro lines and restaurants. Kitchenette is very convenient for a family.

Apartment I booked was not available and was given smaller rooms that were supposed to be worth the same but it wasn’t. Checking staff was amazing but gentleman training him was rude when I brought up my concern about my family having to be split and smaller beds and rooms.

Third time staying at this hotel and will definitely be returning 3 mins walk from Barcelona Sants train station. Lots of shops and restaurants nearby. Thanks again.

The room was fine and as advertised and did the job for a night close to the train station. Some staff could use some customer service training to communicate more politely. Was it a good stay? Yes. Would I stay again or recommend it to a friend? No.

muy atentos con cualquier necesidad

Good views

Ok the staff

We’ve been staying at many places around Europe (backpacking), and CosmoAp. has been the BEST stay by far! Smooth check-in, great customer service, the rooms were so clean and spacious, GREAT balcony views, modern appliances & decor, convenient location, great food options nearby, super close to the train station. I would recommend this place to everyone!

The cleanliness was excellent, and the location is very close to the train station. The staff were wonderful, especially François, who was amazing, very patient, and helped us sincerely from the heart. We truly appreciated her kindness and support.