FERGUS Cactus Garden

Great hotel. Tasty food, beautiful view from balcony and top terrace.

Food was only moderate

Excellent

Great place very friendly would go shain

Last day o hot water

The Fergus Cactus Garden is in an ideal location, just slightly up the hill and away from the busy main road. The reception is beside a pool and seating area and close to the restaurant. The lifts are easy to use and move rapidly and the floors are nicely laid out being slightly staggered and some face sundeck areas with jacuzzis (not very warm). Floor nine also has a naturist sundeck. The internal of the hotel is basic in design and appearance but the rooms are spacious with adequate sized bathroom, sleeping area with tv that includes a few regular UK channels and a separate area containing a settee and table. Other features include balcony with furniture, fridge and free, easy to operate digital safe. My room on the seventh floor had a noticeable stench of drains throughout my stay, a fellow traveller staying one floor below and on the opposite side of the building did not have this issue. The breakfasts served were of average standard but the evening buffet was wonderful, and the price included limitless wines, beers and soft drinks.

Disappointing Stay Despite Good Location and Friendly Staff While the hotel is in a great location and the staff were friendly and tried to help, the overall experience was disappointing due to several major issues that cannot be overlooked. Our first room had a horrendous smell, and we had to request a change. The second room was only marginally better. Shockingly, the receptionist admitted, "Yeah, I know, the rooms on that floor really stink," indicating that this is a known problem the hotel has chosen to ignore. Room cleanliness was also subpar—dust was visibly falling from the ventilation, a previous guest's razor cap was left on top of the soap dispenser, and the corners of the shower bed were filthy. The silicone work in the bathroom was so poorly done that it looked like a DIY gone wrong. The breakfast selection was extremely limited, and the food quality was poor. The coffee machines only produced instant coffee, which was a disappointment. On our first morning, we noticed broken glass on the floor, and when we informed the staff, they simply kicked it under another table! To make matters worse, the plates were dirty, and when we pointed this out, the staff silently took them away without offering replacements or an apology. After that experience, we opted to eat at a local coffee shop for the rest of our stay, even though we had already paid for breakfast at the hotel.

Nice rooms but very cold due to large gaps around the door to room and air-conditioning unit not heating properly. Food was a big disappointment.

It’s a shame I was bedridden for most of my stay due to having a sickness bug ( contracted before arrived ) The hotel was clean and quite - staff where helpful- albeit I kept to my room - would definitely try again

We stayed only one night because we took the ferry from Gran Canaria to visit friends from Germany who were staying at Aldriana. It was a successful visit and we completely enjoyed our first stay at Cactus Garden. We would be happy to stay again.

Overall, very good value. Food was a little let down. Now to hotel management - get the doors to the kitchen fixed. Every time there waiters went in our out, the doors either stuck or banged - rather annoying when you are dining next to it.

Clean and tidy hotel. Air con in rooms pretty much none existent. Food average. The ‘chefs’ live cooking (omelettes in the am, meat and fish later) appear inconvenienced and rude (although all other staff extremely friendly). Not enough staff in restaurant so plates piled up on peoples tables. Having been served undercooked and raw chicken, and also undercooked sausage we ate out for the rest of our holiday. €2 charge to change towels. All Inclusive stops at 11am on final day. May have been 4* in the past but a 3 at best now.

Sun terrace on the root

The hotel is centrally located with everything including the beautiful, long, white-sand beach within walking distance. Very friendly, competent reception staff and a quick check-in experience with no waiting. The room (suite) was very large and well furnished with a separate sitting area. We had a lovely balcony with view to the ocean and light tower. The breakfast and dinner buffets were modest but included something for everyone's taste.

Good location. Friendly staff especially Klaudia on reception. Good food And good value

Even though the hotel was full it did not feel crowded.

Lovely hotel. Shame the spa wasn’t fully operational when we were there.

The only issue was food, sometimes meat was raw, sometimes pasta was over boiled, some pastries were frozen, breakfasts were quite boring. I got sick after last dinner. Very nice staff, clean hotel, good location with nice view.

I travel to Morro Jable quite frequently as it is an ideal training base for me - I teach calisthenics so the bars on the beach and the nearby hills make for excellent training conditions. First time I have stayed at Cactus Garden and I absolutely loved it! The staff from the opening greeting could not do any more for you - whether they be reception, waiting or the lovely cleaning ladies. The all inclusive buffets were healthy with loads to choose from - fresh fish and veg which is my staple diet. I stayed over Christmas to focus on work and was left alone, not bothered by other guests and barely heard a soul and I reckon it was half full. Location is perfect. It is about 100m from the fab beach and the beaches and prom are clean and a pleasure to walk, run or cycle. I took the No.10 bus from/to the airport for 10EUROS and its no slower than a taxi and much cheaper. A great bolthole and I will choose this hotel again for sure over the flashier (but no better hotels) further up the coast...

Spent 2 nights there on half board. Hotel easy to find, parking outside ok. Recent renovations means it's all up-to-date inside with all the modern comforts you'd expect. Great view from our balcony of beach only 200 metres away. Food served in a help yourself buffet; choice and quality was fine and, in all honestly, as expected for a hotel that's run by a German company and which caters mainly for their nationals. Pool a bit on the small size but beach is so close that shouldn't be too much of a surprise. Overall rating 4 out of 5.