Staying at Gran Via Suites The Palmer House is a good choice when you are visiting Madrid.
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Gran Via Suites The Palmer House
Hotels
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5.4
/10
Fair
27 reviews
What Guests Say About Their Stay
Mónica
10.0
/ 10
Nuestra estancia ha sido muy buena, la ubicación es perfecta, muy céntrica, la habitación confortable y calentita.
De lo mejor el trato recibido por Rey, muy amable, te sientes como en casa.
Gracias por todo.
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In the Area
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Calle Fuencarral, 37-39, Madrid, Community of Madrid, Spain, 28002
Main Facilities
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WiFi
What's around Gran Via Suites The Palmer House
Calle Fuencarral, 37-39, Madrid, Community of Madrid, Spain, 28002
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Discover More About Gran Via Suites The Palmer House
General
Near Gran Via
Location
You'll be centrally located in Madrid with a stay at Gran Via Suites The Palmer House, within a 15-minute walk of Plaza Mayor and National Prado Museum. This hotel is 0.9 mi (1.4 km) from El Retiro Park and 1.9 mi (3.1 km) from Almudena Cathedral.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Gran Via - 0.1 km / 0.1 mi
Casino Gran Via - 0.1 km / 0.1 mi
Calle de Alcalá - 0.3 km / 0.2 mi
Plaza de Chueca - 0.5 km / 0.3 mi
Puerta del Sol - 0.5 km / 0.3 mi
Paseo del Prado - 0.6 km / 0.4 mi
Preciados Street - 0.6 km / 0.4 mi
El Oso y el Madrono - 0.6 km / 0.4 mi
Plaza de Callao - 0.6 km / 0.4 mi
Plaza de Santa Ana - 0.6 km / 0.4 mi
Plaza de Cibeles - 0.7 km / 0.4 mi
Thyssen-Bornemisza National Museum - 0.7 km / 0.5 mi
Teatro La Strada Gran Via - 0.8 km / 0.5 mi
Fountain of Neptune - 0.8 km / 0.5 mi
Lope de Vega Theatre - 0.9 km / 0.5 mi
The nearest major airport is Adolfo Suarez Madrid-Barajas Airport (MAD) - 17.1 km / 10.6 mi
Facilities
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Business Facilities
Featured amenities include multilingual staff, luggage storage, and laundry facilities. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
Dining
Continental breakfasts are available daily from 9:30 AM to 11 AM for a fee.
Rooms
Make yourself at home in one of the 8 guestrooms. Computers, complimentary wireless internet access, and digital programming provide entertainment. Conveniences include desks and washing machines, and housekeeping is provided once per stay.
All facilities in Gran Via Suites The Palmer House
Common Space
Exterior
Others
Restaurant
Hotel Services
- Luggage storage
- Multilingual staff
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Public Facilities
- Smoke-free area
Accommodation Policy & General Information in Gran Via Suites The Palmer House
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
13:30 - 18:00
Check-out:
Before 11:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Pets
Pets Not Allowed
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General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | From 13:30 - 18:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Gran Via Suites The Palmer House | 8 |
Another facilities in Gran Via Suites The Palmer House | Luggage storage, Multilingual staff, Breakfast, Free WiFi, Smoke-free area |
Frequently asked question in Gran Via Suites The Palmer House
What are available facilities at Gran Via Suites The Palmer House?
There are top facilites at Gran Via Suites The Palmer House such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Gran Via Suites The Palmer House?
The standard check-in time at Gran Via Suites The Palmer House is starting from 13:30 - 18:00 while the latest check-out time is at Before 11:00
Does Gran Via Suites The Palmer House provide breakfast?
Yes, Gran Via Suites The Palmer House provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Gran Via Suites The Palmer House?
Gran Via Suites The Palmer House is a 3.0-star hotel.
How many rooms are available at Gran Via Suites The Palmer House?
Gran Via Suites The Palmer House has 8 rooms in total.
More Reviews from Other Guests in Gran Via Suites The Palmer House
Overall Ratings & Reviews Gran Via Suites The Palmer House
Other sources (27)
5.4
Fair
From 27 reviews
Cleanliness
5.4
Room Comfort
4.8
Service and Facilites
5.4
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Traveler Reviews Gran Via Suites The Palmer House
Number of reviews per page
20
40
Top reviews
Paella510
6.0
/10
Reviewed 414 week(s) ago
Expedia Group verified review
Carlos and Jonny were a great help in all regards but the property really is a hostel and not a hotel. Unless you are ok with rustic hostel accommodations pick another property. The price is good for being on Grand Via and that was my criteria for a short stay in Madrid on the way home from 2 weeks in Asturius. We wanted to visit the Prado, Saint Gines (best churros in the world), Corte Engles, Plaza Mayor, Sol, and San Miguel Market all in one day. This place is perfect location for all of that.
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Ilkhom
Family
10.0
/10
Reviewed 419 week(s) ago
Hotels.com verified review
Very Good apartment
Verified traveler
with Partner
6.0
/10
Reviewed 457 week(s) ago
Hotels.com verified review
Small apartment in very good location in central Madrid at the Gran Via. However, this also the downside: it is very noisy due to the traffic on the big street next to the apartment. It is almost impossible to sleep without ear-plugs. Shower is located next to the bed. Toilette is very small and old-fashioned. On the other hand clean apartment with friendly staff and shared living-room.
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Bob
4.0
/10
Reviewed 468 week(s) ago
Expedia Group verified review
We found the address and asked for the "Gran Via Suites) at the store which shares their addressl. They never heard of it and identified for us the "Palmer House" (wrongly) a few blocks away. We found "Gran Via Suites" a few blocks away, but they denied that we had a reservation. We finally found the place. The gate at the address was open--there was no sign identifying it, but the person inside said we were at the right address. We wasted.2 1/2 hours. The place has no regular check-in, no concierge, and no phone.
The bed and the room were all right, and the "hotel" is trying to be ecological and to have up-to-date facilities.
I note that they have co-opted the name of an apartment complex who would deny any affiliation.
We chose it for its location--the people we were traveling with were at a sold-out hotel a few blocks up the Gran Via. Others came to check in while we were there--I don't know their experience of trying to find it at an open time. We were glad to move on.
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Bon
6.0
/10
Reviewed 472 week(s) ago
Expedia Group verified review
The great thing was it was near the inner city. Everything is walkable distance. The bad part was the apartment wasn't as expected. Everything looked worn out. Shower head had water coming out from a few holes, the door locks for every room was complicated to open. Another guest experience the same issue opening the doors. My friends and I would take turns trying to open the door the get in the apartment. Also, it was mentioned there would be continental breakfast. We woke up and there was nothing. The apartment host wasn't there or anything. Luckily since everything is near by, we went to a buffet that charged 5 euros. At the end of the day we had a room to sleep in. Everything just needs to be maintained more since it's very worn out.
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Verified traveler
4.0
/10
Reviewed 473 week(s) ago
Expedia Group verified review
Would not stay there again.
Room is inside an apartment. Toilet made loud noise every time you flushed & you could not flush any toilet paper or it would clog. You had to throw out in garbage. Was there two nights & garbage was not changed. You needed three different keys to get into room, one for front door of building, one for apartment door, & one for room. Lock on the apartment door wouldn't open properly & one night was 20 minutes trying to open. Called 6 times before anyone answered my call. Only saw the staff when we checked in, no one around the rest of the time. Room is small & no blankets, just sheets to cover up.
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gerson
Family
4.0
/10
Reviewed 476 week(s) ago
Hotels.com verified review
These is not a hotel, it's not even a bnb. An old apartment that they closed the room and turn into bedrooms.
Stella Maris
with Partner
2.0
/10
Reviewed 381 week(s) ago
Hotels.com verified review
Muy mal, no pare en ese hotel, me mandaron a otro lugar lejos del centro, sin comodidades, ni jabón en el baño, sin desayuno( que estaba incluido) me arruinaron la estadía en Madrid
Verified traveler
with Friends
2.0
/10
Reviewed 404 week(s) ago
Hotels.com verified review
No corresponde en absoluto con las fotos de la pagina, habitacion pequeña y sucia, recepcion inexistente, desayuno inexistente, habitaciones muy muy viejas y destartaladas, muebles de segunda mano y rotos, baño tercer mundista, parece una habitacion del extraradio para encuentros casuales, una pena porque el edificio en si, es centrico en plena gran via Madrileña con una ubicacion inmejorable, pero completamente abandonado y casi en ruina, no se puede hablar de suite ya que es un piso antiguo al cual han cerrado una mini habitacion (y ademas le han puesto dos camas supletorias cuando la reserva era para dos personas). Experiencia desastrosa que spero de corazon no volver a repetir, completamente decepcionados con hotels.compor no averiguar que lo que se ofrece en su pagina corresponda a la realidad, de repetirse dejariamos de utilizar esta pagina.
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Verified traveler
4.0
/10
Reviewed 416 week(s) ago
Hotels.com verified review
Se publicita como "Gran Suites", pero son habitaciones mal adaptadas de un piso antiguo de la Gran Via. La habitación que me asiganron daba a un patio interior donde estaban todas las máquinas del aire acondicionado del edificio que hacian un ruido infernal. En la habitación no habia armario y las perchas estaban encima de una mesa. El cuarto de baño sólo esta separado por una mampara baja y en mal estado. Para desayunar habia que esperar turno porque la cocina sólo tiene una mesa. Y, por último, me olvide parte del pijama y el chico encargado no me lo ha enviado a pesar de hablar con él y mandale un mensaje. Bueno, no sé como no vigilan estos establecimientos que no merecen estar abiertos.
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Juan Pablo
Family
2.0
/10
Reviewed 422 week(s) ago
Hotels.com verified review
La reserva la eh hecho por hoteles.com y cuando me diriji allí no me habrieron la puerta a las 12 de la noche que era la hora de la reserva llame y escribí a sus números de teléfono y no me contestaron dejandome con mis dos hijos en la calle y al otro día al llamar contestaron 12 horas después a un Wasap y me llamaron y no me trataron mal y me dijeron que no se hacían responsables por los problemas que tenía que contactar con hoteles.com donde hice la reserva en global super mal deberían sacar a este tipo y sus servicios de esta página.....
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Verified traveler
4.0
/10
Reviewed 440 week(s) ago
Expedia Group verified review
Mal olor a cigarrillo en todas las areas incluyendo la habitacion, mala comunicacion con el responsable de la entrada
Noelia
2.0
/10
Reviewed 441 week(s) ago
Expedia Group verified review
Lo unico bueno la ubicación y el trato del propietario,lo demás pésimo!!esl water es ecológico y no puedes tirar papel....una cerdada!se encuentra dentro de la habitación y solo te separa una mampara q además esta estropeada y se desengancha del carril...por supuesto q no habia utensilios de baño..(jabón,champú,cepillo...),solo una toalla x persona y papel higiénico.
La ventana no se puede abrir porque se atasca,la persiana si la bajas ya no puedes subirla,y para mas colmo entra frío y por la noche nos congelamos.Si a esto se le puede llamar una “suite” es de escándalo!!no lo recomiendo a nadie y por supuesto no volveré.Y para terminar...la puerta corredera de la habitación es de papel de fumar y se oye TODO!!es el peor sitio donde he estado.
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Orlando
Family
2.0
/10
Reviewed 453 week(s) ago
Hotels.com verified review
Mal no guarda relación lo publicado en la oferta con la realidad del sitio
Mónica
Family
10.0
/10
Reviewed 461 week(s) ago
Hotels.com verified review
Nuestra estancia ha sido muy buena, la ubicación es perfecta, muy céntrica, la habitación confortable y calentita.
De lo mejor el trato recibido por Rey, muy amable, te sientes como en casa.
Gracias por todo.
Isolde
8.0
/10
Reviewed 461 week(s) ago
Expedia Group verified review
Sehr freundlicher Empfang mit Einweisung in die Sicherheitsvorkehrungen. Auch zu später Stunde stets zur Hilfe bereit.
Schönes, sauberes Haus mit Fahrstuhl. Das Zimmer war, wie beschrieben. Gemütlich und ordentlich, mit kleinem Kühlschrank und TV (keine deutschen Programme), sowie Dusche und WC im Raum. Ein neuer Anstrich wäre wünschenswert.
Grosser Vorraum nach Art eines Wohnzimmers, sowie Küche zur gemeinsamen Nutzung.
Frühstück in einem netten Cafe um die Ecke mit hervorragendem Service und leckerer Auswahl.
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Verified traveler
8.0
/10
Reviewed 463 week(s) ago
Expedia Group verified review
El lugar es limpio y agradable. El personal muy amable y servicial. Puedes llegar a los principales lugares turísticos caminando. La habitación es un poco reducida, pero si el objetivo es andar por la ciudad ese no es problema. Tiene el inconveniente de que es necesario comunicarte con un encargado para que te reciba, pues no tiene recepción. Los ruidos y las charlas de las otras habitaciones se escuchan, aunque tienen la regla de que después de las 10 de la noche hay que evitar hacer ruido. Incluye desayuno en un lugar cerca y con buen servicio. Sin duda su mayor ventaja es la ubicación. Si vuelvo a Madrid me hospedaría nuevamente.
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Verified traveler
Family
6.0
/10
Reviewed 464 week(s) ago
Hotels.com verified review
Un quinto con el ascensor estropeado y no arreglarlo...
Verified traveler
4.0
/10
Reviewed 464 week(s) ago
Expedia Group verified review
Muy poca seguridad, puertas que no cierran, colchón incómodo, mal mantenido, no funcionaba ni la cafetera, ni el microondas, ni la nevera, ni el aire. Mal aislado del ruido por estar en Gran vía, 5º piso con ascensor estropeado y un largo etc. que me lleva a no recomendar este sitio.
Verified traveler
Family
2.0
/10
Reviewed 465 week(s) ago
Hotels.com verified review
Muito péssimo, primeiro lugar não é hotel. O “estabelecimento” ocupa metade de um andar de um prédio, muito mal dividido. Não tem placa nem sinalização. Não tem recepcão e nenhum responsavel lá. Estrutura péssima, não tinha toalhas, um entra e sai de gente esquisita. Por fim,o café da manhã é num bar distante 3 quadras. Pior experiencia que já tive em hospedagem. Visando segurança da minha família optamos por não ficar lá. Fomos embora e o hoteis.com nos deixou com o prejuízo... não recomendo esse “hotel” e também não recomendo o
Hoteis.com por não terem critério ao credenciar estabelecimentos!
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