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- Hotel in Hard Rock Hotel Marbella – Puerto Banús
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Hard Rock Hotel Marbella – Puerto Banús
Hotels
8.6
/10
Very Good
604 reviews
What Guests Say About Their Stay
Ugochi Francisca
10.0
/ 10
Great customer service and the staff was kind overall. Good food and great pool!
I would come to stay again when I come back to Marbella.
Amanda
10.0
/ 10
Great hotel, we really enjoyed our stay. The pools are fun and they gave us free beds for the day. The cocktails were great and the prices weren't too bad. We only had breakfast but it was good with lots of variety. Check in was a bit manic and it took a while to get out room but they gave us a place to change and we chilled by the pool whilst we waited so it was all fine. The room was very nice, well decorated and very quiet.
Elena
10.0
/ 10
My friend and I were very pleased with hotel itself, its location (walking distance to the beach and a slightly longer walk to the restaurants / downtown) and amenities. Breakfast was excellent with so many fresh yummy options that we were full till early dinner. Staff was super polite and really helpful.
In the Area
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Urb. Nueva Andalucía, s/n, Marbella, Málaga, Andalusia, Spain, 29660
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Hard Rock Hotel Marbella – Puerto Banús
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What's around Hard Rock Hotel Marbella – Puerto Banús
Urb. Nueva Andalucía, s/n, Marbella, Málaga, Andalusia, Spain, 29660
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Discover More About Hard Rock Hotel Marbella – Puerto Banús
Location
Hard Rock Hotel Marbella – Puerto Banús is a hotel is located at Marbella.
About Hard Rock Hotel Marbella – Puerto Banús
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hard Rock Hotel Marbella – Puerto Banús exclusively for you.
Hard Rock Hotel Marbella – Puerto Banús is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Hard Rock Hotel Marbella – Puerto Banús.
All facilities in Hard Rock Hotel Marbella – Puerto Banús
Others
Things to Do
- Shops
- Beach umbrella
- Outdoor pool
- Indoor pool
- Spa
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Luggage storage
- 24-hour Receptionist
- Concierge
General
- Parking
- Smoking area
- Reception hall
- Parking (surcharge)
- Terrace
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Public Facilities
- Others
- Elevator
- Restaurant
- Safety deposit box
Nearby Facilities
- Souvenir shop
- ATM/Banking
Sports and Recreations
- Fitness center
- Billiard
Connectivity
- Free WiFi
Accommodation Policy & General Information in Hard Rock Hotel Marbella – Puerto Banús
Important Note
- Uncovered self parking fee: EUR 20 per night
- Pet fee: EUR 50 per pet, per night plus EUR 75 one-time cleaning fee
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: EUR 125 per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.
The following facilities or services will be unavailable from November 19 2025 to November 30 2025 (dates subject to change):
- Sauna
- Spa
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hard Rock Hotel Marbella – Puerto Banús | 383 |
Another facilities in Hard Rock Hotel Marbella – Puerto Banús | Shops, Beach umbrella, Outdoor pool, Indoor pool, Spa |
Frequently asked question in Hard Rock Hotel Marbella – Puerto Banús
What are available facilities at Hard Rock Hotel Marbella – Puerto Banús?
There are top facilites at Hard Rock Hotel Marbella – Puerto Banús such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hard Rock Hotel Marbella – Puerto Banús?
The standard check-in time at Hard Rock Hotel Marbella – Puerto Banús is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hard Rock Hotel Marbella – Puerto Banús provide breakfast?
Yes, Hard Rock Hotel Marbella – Puerto Banús provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hard Rock Hotel Marbella – Puerto Banús?
Hard Rock Hotel Marbella – Puerto Banús is a 4.0-star hotel.
How many rooms are available at Hard Rock Hotel Marbella – Puerto Banús?
Hard Rock Hotel Marbella – Puerto Banús has 383 rooms in total.
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More Reviews from Other Guests in Hard Rock Hotel Marbella – Puerto Banús
Overall Ratings & Reviews Hard Rock Hotel Marbella – Puerto Banús
Other sources (604)
8.6
Very Good
From 604 reviews
Cleanliness
8.8
Room Comfort
8.6
Service and Facilites
8.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hard Rock Hotel Marbella – Puerto Banús
Number of reviews per page
20
40
Top reviews
Ugochi Francisca
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great customer service and the staff was kind overall. Good food and great pool!
I would come to stay again when I come back to Marbella.
Parminder
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Just average hotel nothing special. Hotel is quite tired, rooms very basic.
Derar
Leisure
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I reserved and paid for the best room and upon check in the hotel staff at the check in counter thought it’d be funny to downgrade me to the worst room with the worst view, the cheapest room when I paid for the most expensive room. I asked for a king bed and had to sleep on a single bed (it was 2 single beds put side by side and they call it a double bed). After multiple complaints the manager finally switched me to the room I originally paid for. I wasn’t compensated for the price difference let alone had anything made up for it. I didn’t receive any perks that come with the room I paid for except for one free drink ticket, absolute garbage treatment. The hotel description says it’s newly renovated and it’s not new at all. It’s in a poor state in many areas and the hallways are very narrow when you’re trying to move your luggage. I wasn’t offered any help with my belongings in check in and they didn’t do much to help me park the Porsche I rented even when I was tipping every one of them. I’ve posted some pictures to show you how “new” it is. This is on top of the noise you’d have to deal with from drunk guests late at night as the rooms are not sound proof, a lot of noise creeps in from the doors, and the rooms are very small with respect to what you pay for. It was my first time staying at a Hard Rock Hotel and I would never stay at another one again. I do not recommend it, you’re best off spending your money else where if you want that peace of mind. Cheers!
Read More
Amanda
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Great hotel, we really enjoyed our stay. The pools are fun and they gave us free beds for the day. The cocktails were great and the prices weren't too bad. We only had breakfast but it was good with lots of variety. Check in was a bit manic and it took a while to get out room but they gave us a place to change and we chilled by the pool whilst we waited so it was all fine. The room was very nice, well decorated and very quiet.
Read More
Allan
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Restaurants a bit bust for lunch ect .
Elena
Friends and Family
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
My friend and I were very pleased with hotel itself, its location (walking distance to the beach and a slightly longer walk to the restaurants / downtown) and amenities. Breakfast was excellent with so many fresh yummy options that we were full till early dinner. Staff was super polite and really helpful.
Hakan
Leisure Family
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Beware of the parking scam. 3 days prior to your checkin, the hotel will email you about specials & upgrades where they offer you 50% parking discount and encourage you to book in advance claiming they have limited space. When you arrive, you will find out there is plenty of free public parking available around the hotel. In addition, when you are checking out they pretend they don’t know about the 50% discount they offered and I booked and charge you full price. This is a very cheap move from a brand like Hard Rock Hotel and burns customer trust.
Read More
Garabit
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
This hotel is very vibrant with people…
Lisa
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The hotel is great. Pool is a great vibe, but it takes forever to get a drink when you are sitting at the pool. The hotel needs to hire more staff.
Scott
Leisure
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Loved it here,we stayed in a studio suite with pool view and the room was fantastic.The hotel as a great atmosphere and the staff were helpful and friendly the bar prices are also reasonable compared to other bars in the area.
We stayed half board and and there was a great selection of food for both breakfast and dinner and of was good quality,During the day we lounged by the pool listening to DJ’s and the occasional live act while enjoying a cocktail.We’ll definitely be returning sometime in the near future..
Read More
Elizabeth
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Great location, hotel staff where unbelievable they where super helpful and was able to sort any issue or request we had, 10 out of 10 service and cleanliness
Chirag
Leisure with Partner
2.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Worst Honeymoon Experience – Ants, Poor Service & Zero Accountability
We booked a suite at Hard Rock Hotel Marbella for our honeymoon and it turned out to be one of the worst decisions. The room had ants all over, including the bed. Repeated calls to reception went unanswered, and I had to physically go to VIP check-in to raise the issue. Even after that, it took hours to get a downgraded replacement room, wasting half our day.
Throughout the stay, the front office barely picked up calls (60-70% of the time). I had to go down in person just to request basic things like cutlery — which still took over an hour to arrive. Housekeeping entered the room unannounced before checkout time, violating our privacy.
When I asked to speak with the General Manager, I was refused. This stay ruined part of our honeymoon. Some staff were polite, but overall, the service and management were absolutely unacceptable for a property of this brand. Would not recommend.
Read More
michael
Friends and Family
10.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Great place to relax and have fun
Asher
Friends and Family
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Amazing
Blanca Ly
Leisure Family
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Nice place! Far from the ocean
Amarveer
Leisure with Partner
6.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
The hotel was very nice, and the area was very nice. It's walkable for the most part and the view from the hotel was awesome. The only problem(s) were was that there were ants in our washroom we called and someone did come. However, they sprayed bug spray in our washroom and we had to sleep with the smell of that heavy, hard to breathe bug spray. The other thing was our A/C didn't work at first, then for some reason it started working. The staff was friendly, and the hotel overall is visually very nice.
Read More
Suria
Friends and Family
6.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
When we checked in to our room, I tried calling reception and was on hold for 15 mins with no answer so had to physically head downstairs (which was a trek considering where our suite was). There was a weird loud vibration noise in the room every 20 mins or so which would sometimes wake me up at night. The shower temperature and pressure kept changing whilst it was on and the handwash bottle was broken. The upstairs poolside service was really slow and not because of the staff who were lovely, but because the hotel only had two staff working there. I also didn’t get any perks of being a Hotels.com gold member.
The food was nice and the spa massage was relaxing. The staff were also friendly (just too busy). The location is also great, with nice restaurants in walking distance and a mini market opposite.
Overall, I would not stay at this hotel again, it did not live up to the Hard Rock name and there are nicer alternatives.
Read More
Luis
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great property, great breakfast
Lorin
2.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Place is not a new place, but a renovation of an old hotel done in a poor design. Rooms are sub-par.. very small under 200 sq ft, even though it is advertised at 269. Place is dirty.. minimum staff at least at night.. air filter to the room was dirty
Qais
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Very clean, great staff, luxurious rooms and accessible.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hard Rock Hotel Marbella – Puerto Banús
Other sources (604)
8.6
Very Good
From 604 reviews
Cleanliness
8.8
Room Comfort
8.6
Service and Facilites
8.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hard Rock Hotel Marbella – Puerto Banús
Number of reviews per page
20
40
Top reviews
Ugochi Francisca
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great customer service and the staff was kind overall. Good food and great pool!
I would come to stay again when I come back to Marbella.
Parminder
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Just average hotel nothing special. Hotel is quite tired, rooms very basic.
Derar
Leisure
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I reserved and paid for the best room and upon check in the hotel staff at the check in counter thought it’d be funny to downgrade me to the worst room with the worst view, the cheapest room when I paid for the most expensive room. I asked for a king bed and had to sleep on a single bed (it was 2 single beds put side by side and they call it a double bed). After multiple complaints the manager finally switched me to the room I originally paid for. I wasn’t compensated for the price difference let alone had anything made up for it. I didn’t receive any perks that come with the room I paid for except for one free drink ticket, absolute garbage treatment. The hotel description says it’s newly renovated and it’s not new at all. It’s in a poor state in many areas and the hallways are very narrow when you’re trying to move your luggage. I wasn’t offered any help with my belongings in check in and they didn’t do much to help me park the Porsche I rented even when I was tipping every one of them. I’ve posted some pictures to show you how “new” it is. This is on top of the noise you’d have to deal with from drunk guests late at night as the rooms are not sound proof, a lot of noise creeps in from the doors, and the rooms are very small with respect to what you pay for. It was my first time staying at a Hard Rock Hotel and I would never stay at another one again. I do not recommend it, you’re best off spending your money else where if you want that peace of mind. Cheers!
Read More
Amanda
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Great hotel, we really enjoyed our stay. The pools are fun and they gave us free beds for the day. The cocktails were great and the prices weren't too bad. We only had breakfast but it was good with lots of variety. Check in was a bit manic and it took a while to get out room but they gave us a place to change and we chilled by the pool whilst we waited so it was all fine. The room was very nice, well decorated and very quiet.
Read More
Allan
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Restaurants a bit bust for lunch ect .
Elena
Friends and Family
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
My friend and I were very pleased with hotel itself, its location (walking distance to the beach and a slightly longer walk to the restaurants / downtown) and amenities. Breakfast was excellent with so many fresh yummy options that we were full till early dinner. Staff was super polite and really helpful.
Hakan
Leisure Family
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Beware of the parking scam. 3 days prior to your checkin, the hotel will email you about specials & upgrades where they offer you 50% parking discount and encourage you to book in advance claiming they have limited space. When you arrive, you will find out there is plenty of free public parking available around the hotel. In addition, when you are checking out they pretend they don’t know about the 50% discount they offered and I booked and charge you full price. This is a very cheap move from a brand like Hard Rock Hotel and burns customer trust.
Read More
Garabit
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
This hotel is very vibrant with people…
Lisa
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The hotel is great. Pool is a great vibe, but it takes forever to get a drink when you are sitting at the pool. The hotel needs to hire more staff.
Scott
Leisure
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Loved it here,we stayed in a studio suite with pool view and the room was fantastic.The hotel as a great atmosphere and the staff were helpful and friendly the bar prices are also reasonable compared to other bars in the area.
We stayed half board and and there was a great selection of food for both breakfast and dinner and of was good quality,During the day we lounged by the pool listening to DJ’s and the occasional live act while enjoying a cocktail.We’ll definitely be returning sometime in the near future..
Read More
Elizabeth
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Great location, hotel staff where unbelievable they where super helpful and was able to sort any issue or request we had, 10 out of 10 service and cleanliness
Chirag
Leisure with Partner
2.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Worst Honeymoon Experience – Ants, Poor Service & Zero Accountability
We booked a suite at Hard Rock Hotel Marbella for our honeymoon and it turned out to be one of the worst decisions. The room had ants all over, including the bed. Repeated calls to reception went unanswered, and I had to physically go to VIP check-in to raise the issue. Even after that, it took hours to get a downgraded replacement room, wasting half our day.
Throughout the stay, the front office barely picked up calls (60-70% of the time). I had to go down in person just to request basic things like cutlery — which still took over an hour to arrive. Housekeeping entered the room unannounced before checkout time, violating our privacy.
When I asked to speak with the General Manager, I was refused. This stay ruined part of our honeymoon. Some staff were polite, but overall, the service and management were absolutely unacceptable for a property of this brand. Would not recommend.
Read More
michael
Friends and Family
10.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Great place to relax and have fun
Asher
Friends and Family
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Amazing
Blanca Ly
Leisure Family
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Nice place! Far from the ocean
Amarveer
Leisure with Partner
6.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
The hotel was very nice, and the area was very nice. It's walkable for the most part and the view from the hotel was awesome. The only problem(s) were was that there were ants in our washroom we called and someone did come. However, they sprayed bug spray in our washroom and we had to sleep with the smell of that heavy, hard to breathe bug spray. The other thing was our A/C didn't work at first, then for some reason it started working. The staff was friendly, and the hotel overall is visually very nice.
Read More
Suria
Friends and Family
6.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
When we checked in to our room, I tried calling reception and was on hold for 15 mins with no answer so had to physically head downstairs (which was a trek considering where our suite was). There was a weird loud vibration noise in the room every 20 mins or so which would sometimes wake me up at night. The shower temperature and pressure kept changing whilst it was on and the handwash bottle was broken. The upstairs poolside service was really slow and not because of the staff who were lovely, but because the hotel only had two staff working there. I also didn’t get any perks of being a Hotels.com gold member.
The food was nice and the spa massage was relaxing. The staff were also friendly (just too busy). The location is also great, with nice restaurants in walking distance and a mini market opposite.
Overall, I would not stay at this hotel again, it did not live up to the Hard Rock name and there are nicer alternatives.
Read More
Luis
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great property, great breakfast
Lorin
2.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Place is not a new place, but a renovation of an old hotel done in a poor design. Rooms are sub-par.. very small under 200 sq ft, even though it is advertised at 269. Place is dirty.. minimum staff at least at night.. air filter to the room was dirty
Qais
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Very clean, great staff, luxurious rooms and accessible.
Number of reviews per page
20
40