Hotel Palacio del Carmen, Autograph Collection

Perfect place from which to explore Santiago, but bring comfy walking shoes.

Great location, grounds and staff

Excellent service, very well located, good parking Thanks to all the staff!!

It is a terrific, comfortable, well-run hotel with free parking and a very good breakfast. The only criticism is that there is not a single working English language channel in this American branded hotel.

Rooms very clean, close to the center of the city

Nicely located hotel 10 minutes walk to the cathedral. Very helpful lady receptionist on check in. However, everything went downhill on return to the hotel in the late afternoon, managed to get access to our room, only for the phone to ring a couple of minutes later with someone shouting in Spanish, I asked if they could please speak in English, another person came on the line, saying that we had to move our car. I asked why, as I knew that it was not in anybody's way, then he said "oh that's not room 111" and put the phone down. I went down to reception, but nobody admitted knowing anything??? In the early evening, there was excessive noise from the room above, someone continuously walking up and down, with a very heavy tread. On the way out for dinner, asked male receptionist about the noise, but no comment or help given. Returned to the hotel and went to bed, about 11pm, at 11:20 noise started again for 15 minutes. Went to sleep, then awoken by more noise at 12:20. Went to sleep after a while, awoken again just after 7am, with 20 minutes more noise. Finally got back to sleep. by about 8am, to be woken up again at 8:10 as the noise started again for another 15 minutes. Went for breakfast at 9:30 as agreed with the hotel, no tables were available that were clean, fairly poor selection, so called scrambled egg was completely solid, potato cakes were cold. Toaster turned off? Coffee machine did not work properly. Mentioned noise on check out, just told "It's an old building"

Very good

The property is very well maintained. The staff is wonderful. The location is excellent, and our room was very spacious. There are many good restaurants nearby.

Breakfast was great! I didn’t need parking

Well maintained rooms and a nice reception area. Housekeeping are doing a great job keeping the rooms very clean and fresh. Comfortable and large bed and a big bath were both welcome after walking the Camino. Hotel is in a quiet residential area, we would have preferred a location closer to the centre of town and the Cathedral.

The staff are very helpful. Still keep the daily housekeeping services.

Gracias Lucia front desk súper amable y muy eficiente Bravo

Loved the historical and authentic feel of this place. Great breakfast and service.

Great hotel. Air conditioning worked well in November to keep my wife cool for sleeping. Bed was really comfy and the property was lovely. Enjoyed the delicious breakfasts and coffee as well as the dinners. The short walk to the historic center and Cathedral de Santiago was great. It rained the entire time we were there but the service, food and comfortable room made up for not being to explore as much of the town as we wanted. Excellent and friendly service. Also great on site underground parking garage. Would highly recommend staying here.

Pleasant location an easy walk from the centre of the city. The hotel is nice but the rooms need a refurb.

Excellent location, friendly staff, food was good and so was the room.

Overpriced; got mixed feelings on quality of staff's attention. My room was not made / cleaned for two days, first day was my fault, as I left the do not disturbed sign by mistake, but second day I made sure not to leave it, left at 9 am and came back 10 pm just to find my room exactly the same. A/C did not work well, had to open the three windows wide open. Room is noisy, wood floor, and I can tell staff cleans the rooms as the first day I stayed long in the morning I could hear the cleaning staff moving beds and stuff on the room above me. Our group booked three rooms, two of my friends got a courtesy Santiago cake on their rooms, which the Hotel if famous for, I did not really care about it, but when we were going out and passed by the front desk I told them that I did not get any, as a joke, and they apologized and said they were sending some so I would hae it by my return. Got to the room at night, nothing, this is what bothered me, the failure to make it right. Breakfast was very good, and restaurant and bar staff were very cordial and attentive. Bed was comfortable, bedsheets clean and relatively new. Plenty of hot water, boiling if you like, this is a plus. For what I paid, I did not feel the hotel was worth it, I have stayed in better places for less $. Not what you expect from an AC by Marriott hotel.

Amazing property.

Very nice hotel near Santiago's attractions. Staff was very helpful with retrieving taxis throughout stay. Use of Keurig (only with an upgraded room apparently, otherwise there's coffee service in the lobby) was nice though we could have used a kettle as well (or in lieu of). The room was very well appointed with nice touches with two doors overlooking the garden. The small metal light next to bed runs very hot (I burnt my finger) so be careful not to touch it directly to move it around (there's a small metal attachment on the lamp I didn't see in time), but even still keep children completely away from it (imo).

The pictures of the hotel do not reflect the reality. The rooms are dark and not pleasant. No shower cunicle as shower is in bath. Breakfast was o.k. nothing special. No help with cases or luggage. The man behind the desk was very helpful and very pleasant..