Iberostar Selection Playa de Muro Village

Hotels
8.8
/10
Very Good
215 reviews

What Guests Say About Their Stay

Maria
10.0
/ 10
Amazing hotel on a fantastic beach! Positives: Staff, food in all restaurants is great, swimming pool is amazing, great slides for kids at the kids pool, literally 5 steps from the most amazing beach. Negatives: Mattress wasn’t very comfortable and my husband felt the air con at the room was not enough. Overall amazing stay and we will come back.
Jonny Mac
10.0
/ 10
Hidden Gem! A Very Special Place Hotel Overall It's been a great experience. Quite unexpected due to so many fun options for kids and family. Various pools to swim across and just by the beach front. Restaurants Food is great all around. I normally don't feel like this way about many 5* hotels I have visited over the years. But this one has definitely standout. Kids Club My twin girls enjoyed the kids club a lot as they had many different activities every day. It was well spread out to ensure they wouldn't get bored. Night Events Many different night events. Also for kids and adults. The entertainment staff are brilliant and incredibly talented. Well patience with everyone. Reception It was a good reception once we walked through the doors and at anytime we needed them. I can't fault any of the staff and just appreciate the dedication to the guests. Special Thanks to Hulda from Entertainment Team which has been amazing to my girs, Anna, Alicia from Kids Club, Virginie from pool bar, Tolve and reception team. We Will Be Back Next Year. (Ps. I have not ever re-visit other hotels before but coming back to this one seems a must). Thank You. You've definitely made our holiday very special.
candice
10.0
/ 10
Perfect spot - we will be back! Family of 4 (girls, 11 & 13). Super easy self parking and a perfect spot to come home to after a day of exploring.
In the Area
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Avenida de la Albufera, 6, Playa de Muro, Muro, Balearic Islands, Comunitat Autònoma de les Illes Balears, Spain, 7458

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Iberostar Selection Playa de Muro Village is located in area / city Muro. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Iberostar Selection Playa de Muro Village

Avenida de la Albufera, 6, Playa de Muro, Muro, Balearic Islands, Comunitat Autònoma de les Illes Balears, Spain, 7458
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Location


Iberostar Selection Playa de Muro Village is located in area / city Muro.

About Iberostar Selection Playa de Muro Village

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Iberostar Selection Playa de Muro Village exclusively for you.

Iberostar Selection Playa de Muro Village is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Iberostar Selection Playa de Muro Village.

All facilities in Iberostar Selection Playa de Muro Village

Others Iberostar Selection Playa de Muro Village
Others

Things to Do

  • Waterpark
  • Beach umbrella
  • Hot tub
  • Outdoor pool
  • Indoor pool
  • Turkish bath
  • Spa
  • Health club
  • Garden
  • Library
  • Sauna
  • Waterslide
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Billiard
  • Tennis court

Food and Drinks

  • Bar
  • Poolside bar
  • Snack bar

Public Facilities

  • Others
  • Coffee shop
  • Restaurant

Family-friendly Facilities

  • Kids club
  • Children pool

General

  • Smoking area
  • Terrace

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Iberostar Selection Playa de Muro Village

Important Note

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards and cash
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Iberostar Selection Playa de Muro Village
202
Number of floors in Iberostar Selection Playa de Muro Village
1
Another facilities in Iberostar Selection Playa de Muro Village
Waterpark, Beach umbrella, Hot tub, Outdoor pool, Indoor pool

Frequently asked question in Iberostar Selection Playa de Muro Village

What are available facilities at Iberostar Selection Playa de Muro Village?
There are top facilites at Iberostar Selection Playa de Muro Village such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Iberostar Selection Playa de Muro Village?
The standard check-in time at Iberostar Selection Playa de Muro Village is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Iberostar Selection Playa de Muro Village?
Iberostar Selection Playa de Muro Village is a 5.0-star hotel.
How many floors does Iberostar Selection Playa de Muro Village have?
Iberostar Selection Playa de Muro Village has 1 floors.
How many rooms are available at Iberostar Selection Playa de Muro Village?
Iberostar Selection Playa de Muro Village has 202 rooms in total.
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More Reviews from Other Guests in Iberostar Selection Playa de Muro Village

8.8
Very Good
From 215 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

9.2

Service and Facilites

9.0

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Traveler Reviews Iberostar Selection Playa de Muro Village

Number of reviews per page
20
40
Top reviews
Valeriia
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff were friendly and helpful, and the pool area with water slides was excellent. The sea was very clean and shallow, perfect for children. There was a wide variety of food, but the quality could have been better. Housekeeping came at inconvenient times, towels were not always replaced, and bed linen was never changed. Overall, I don’t think the hotel fully meets 5-star standards.
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Amador
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It is a good
Yohandys
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The surrounding area is beautiful.
Paula
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Overall great experience. 2 areas for improvement would be parking and the in-room air conditioning, which didn’t do the trick.
Maria
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Amazing hotel on a fantastic beach! Positives: Staff, food in all restaurants is great, swimming pool is amazing, great slides for kids at the kids pool, literally 5 steps from the most amazing beach. Negatives: Mattress wasn’t very comfortable and my husband felt the air con at the room was not enough. Overall amazing stay and we will come back.
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Moulay Rachid
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Everything was superb with the exception of the mosquitoes
Jonny Mac
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Hidden Gem! A Very Special Place Hotel Overall It's been a great experience. Quite unexpected due to so many fun options for kids and family. Various pools to swim across and just by the beach front. Restaurants Food is great all around. I normally don't feel like this way about many 5* hotels I have visited over the years. But this one has definitely standout. Kids Club My twin girls enjoyed the kids club a lot as they had many different activities every day. It was well spread out to ensure they wouldn't get bored. Night Events Many different night events. Also for kids and adults. The entertainment staff are brilliant and incredibly talented. Well patience with everyone. Reception It was a good reception once we walked through the doors and at anytime we needed them. I can't fault any of the staff and just appreciate the dedication to the guests. Special Thanks to Hulda from Entertainment Team which has been amazing to my girs, Anna, Alicia from Kids Club, Virginie from pool bar, Tolve and reception team. We Will Be Back Next Year. (Ps. I have not ever re-visit other hotels before but coming back to this one seems a must). Thank You. You've definitely made our holiday very special.
Read More
candice
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Perfect spot - we will be back! Family of 4 (girls, 11 & 13). Super easy self parking and a perfect spot to come home to after a day of exploring.
Nina
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Overall, we had a really nice time at Iberostar Selection Playa de Muro Village. We particularly liked the room setup. We had a suite and a family suite, and both were spacious, with large balconies and good facilities, e.g. Nespresso machines, microwaves, a well stocked mini bar, and similar. The beds were extremely comfortable, too! Food was very good - better than expected. We booked half board. Unfortunately we only had access to the buffet with this, but the quality of the food was generally very high, and the service was spot-on. There was a lot of good sea food on offer! Things we didn't love: We tried to contact the hotel well before our arrival to ensure that our rooms were next to each other (easier with a relatively young child...), but the email that we sent through the Expedia app went unanswered. We then used Iberostar's own online check-in to reserve two rooms, next to each other, but the hotel could not find a record of one of the bookings (although I had a confirmation email!). So we weren't as close together as we had planned. No huge drama, but as we went out of our way to sort this pre-arrival, it was annoying. The hotel manager was incredibly nice and tried to help, but there were no good options for us available. The spa / indoor pool is shared with the 4-star hotel next door, and it was quite overcrowded when we went, and a little chaotic. Also, the changing facilities were really poor - zero privacy and not very clean.
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Trine Lise
8.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

Wonderful stay at a great resort! B u t … Since we are an adult couple, we would have preferred that this was an adult only resort. Because it was a lot of noise and crying from kids and babies - at breakfast, dinner, by the pool and at the beach. It wasn’t quiet for a second - and that was what we really needed. But - we discovered a little late that at least for dinner, that there were a small adults only- section. Wish they could have told us at check in or at least in the restaurant when we said our room number and they saw that it was just the two of us. And for improvement: Maybe it could be an area by the pool as well - only for adults? Besides this, we really really love Playa de Muro Village. And lovely lady at the reception that did the check in ( Carina maybe?). And let us not forget LUKAS !!! The entertainer! He was a blast!!! Sooo nice and so funny!! And great that he joined many guests from different nations to make sangria all together! You must do everything you can to KEEP him at your hotel!!! And - it was very nice that one of the waitresses every day offered a drink by the pool. Super nice indeed.
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James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

It was super close to the beach. The resort was well staffed and never had to wait for a drink or food. Staff were friendly.
Jennifer
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Well run hotel with very pleasant staff. Wish there were more a la carte options for dining throughout the day, unfortunately had to resort to dining across the road with the tacky tourist restaurants.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

Not a 5 star hotel. It is decent and close to Beach. We did not eat breakfast but judging by the taste of coffee, the breakfast may not be amazing. Staff are friendly but checkin process in chaotic due to under staffing. Rooms are decent and it is a family and kids friendly place. Not the best place for people without kids.
Karen
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Would highly recommend playa de muro village. Access to the beach was from the hotel so felt safe for little ones, and the hotel facilities are fantastic. There is an indoor pool in case it is too chilly to use the outdoor pools. The kids evening entertainment was a hit, but we missed out on alone time as didn’t realise the kids club was only available for drop off from 4yo (we have a 5yo and 2yo). Quality of food was great, but lunch options were limited tbh. Would highly recommend a stay here, especially if you love to cycle as there are a lot of cyclists around alcudia! We stayed in April and it was a bit chilly, might be better in May.
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Victoria
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

Food was excellent. Overall Hotel not true 5* and very over priced
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 180 week(s) ago

Hotels.com verified review

Not a great attitude from the reception staff during check-in, telling us that the room we booked didn't exist and blaming Hotels.com for advertising this non-existing room. Eventually, after dragging our luggage from one room to another for an hour, they put us into an OK-ish room but still not as advertised, and refused to upgrade us to a better room for free. Buffet breakfast/dinners were generally good, particularly, in the beachfront cafe. We enjoyed the meals and the view. The beach itself is nice, but very narrow and overcrowded with beach umbrellas/chairs. If you don't wish to use them, you basically have no space left for you. Apart from the hotel, there is pretty much nothing to do outside within walking distance, which is pretty sad. It's good that we stayed only for 4 nights. P.S.: Beware, this "family-friendly hotel" has no lifts, so if you've got a pushchair, you'll need to conquer stairs multiple times a day.
Read More
NL
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 187 week(s) ago

Hotels.com verified review

Great hotel for families. Beautiful location right on the beach (although the beach gets quite windy in the afternoons). Enjoyed our stay very much
Alexander
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Staff were excellent, property was pristine, buffet was varied and well-suited to a family. Overall very impressed and will definitely consider a return trip.
Jenni
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 220 week(s) ago

Hotels.com verified review

Service is top noch and would recommend this place for family with kids. Activities are fun and very relaxing place to be at.
Nok Lai
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 225 week(s) ago

Expedia Group verified review

When it comes to hotels I think here are the most important categories 1. Location 2. Room and hotel quality 3. Friendliest of staff and service 4. Entertainment 5. Food 1. Location very good with lovely beach outside of hotel. Lots of shops and restaurants nearby 2. Room and hotel quality satisfactory with the only exception that air conditionally poor and takes ages to cool room down 3. Amazing staff.. the staff are clearly happy to be working there and everyone are friendly and willing to help. The lovely touches are like they remember what you like to eat, remember your names etc. Best I have seen. Special mention to a staff called Conchita, my kids loved her!! 4. Incredible entertainment, shows every evening, one for kids and another for the grown ups. Even lots o entertainments by pool during the day too. Obviously given real thought process. One of the best I have experienced 5. Amazing food and not shy on ingredients. Different food every day in the buffet ensuring that you won’t be bored. Great quality and good variety. Was there for 14 days and was not bored by the end of it having eaten there for breakfast and dinner every day for 2 weeks there. What an amazing hotel, would definitely go back, not the best rooms or the fanciest hotel I have been to but certainly the best as a whole package. My wife and my two daughters (4 and 2) loved it. We made many friends there too which tells you the friendly vibe the hotel gives
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Number of reviews per page
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40

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Others 4 Iberostar Selection Playa de Muro Village

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 215 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Iberostar Selection Playa de Muro Village

Number of reviews per page
20
40
Top reviews
Valeriia
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff were friendly and helpful, and the pool area with water slides was excellent. The sea was very clean and shallow, perfect for children. There was a wide variety of food, but the quality could have been better. Housekeeping came at inconvenient times, towels were not always replaced, and bed linen was never changed. Overall, I don’t think the hotel fully meets 5-star standards.
Read More
Amador
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It is a good
Yohandys
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The surrounding area is beautiful.
Paula
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Overall great experience. 2 areas for improvement would be parking and the in-room air conditioning, which didn’t do the trick.
Maria
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Amazing hotel on a fantastic beach! Positives: Staff, food in all restaurants is great, swimming pool is amazing, great slides for kids at the kids pool, literally 5 steps from the most amazing beach. Negatives: Mattress wasn’t very comfortable and my husband felt the air con at the room was not enough. Overall amazing stay and we will come back.
Read More
Moulay Rachid
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Everything was superb with the exception of the mosquitoes
Jonny Mac
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Hidden Gem! A Very Special Place Hotel Overall It's been a great experience. Quite unexpected due to so many fun options for kids and family. Various pools to swim across and just by the beach front. Restaurants Food is great all around. I normally don't feel like this way about many 5* hotels I have visited over the years. But this one has definitely standout. Kids Club My twin girls enjoyed the kids club a lot as they had many different activities every day. It was well spread out to ensure they wouldn't get bored. Night Events Many different night events. Also for kids and adults. The entertainment staff are brilliant and incredibly talented. Well patience with everyone. Reception It was a good reception once we walked through the doors and at anytime we needed them. I can't fault any of the staff and just appreciate the dedication to the guests. Special Thanks to Hulda from Entertainment Team which has been amazing to my girs, Anna, Alicia from Kids Club, Virginie from pool bar, Tolve and reception team. We Will Be Back Next Year. (Ps. I have not ever re-visit other hotels before but coming back to this one seems a must). Thank You. You've definitely made our holiday very special.
Read More
candice
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Perfect spot - we will be back! Family of 4 (girls, 11 & 13). Super easy self parking and a perfect spot to come home to after a day of exploring.
Nina
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Overall, we had a really nice time at Iberostar Selection Playa de Muro Village. We particularly liked the room setup. We had a suite and a family suite, and both were spacious, with large balconies and good facilities, e.g. Nespresso machines, microwaves, a well stocked mini bar, and similar. The beds were extremely comfortable, too! Food was very good - better than expected. We booked half board. Unfortunately we only had access to the buffet with this, but the quality of the food was generally very high, and the service was spot-on. There was a lot of good sea food on offer! Things we didn't love: We tried to contact the hotel well before our arrival to ensure that our rooms were next to each other (easier with a relatively young child...), but the email that we sent through the Expedia app went unanswered. We then used Iberostar's own online check-in to reserve two rooms, next to each other, but the hotel could not find a record of one of the bookings (although I had a confirmation email!). So we weren't as close together as we had planned. No huge drama, but as we went out of our way to sort this pre-arrival, it was annoying. The hotel manager was incredibly nice and tried to help, but there were no good options for us available. The spa / indoor pool is shared with the 4-star hotel next door, and it was quite overcrowded when we went, and a little chaotic. Also, the changing facilities were really poor - zero privacy and not very clean.
Read More
Trine Lise
8.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

Wonderful stay at a great resort! B u t … Since we are an adult couple, we would have preferred that this was an adult only resort. Because it was a lot of noise and crying from kids and babies - at breakfast, dinner, by the pool and at the beach. It wasn’t quiet for a second - and that was what we really needed. But - we discovered a little late that at least for dinner, that there were a small adults only- section. Wish they could have told us at check in or at least in the restaurant when we said our room number and they saw that it was just the two of us. And for improvement: Maybe it could be an area by the pool as well - only for adults? Besides this, we really really love Playa de Muro Village. And lovely lady at the reception that did the check in ( Carina maybe?). And let us not forget LUKAS !!! The entertainer! He was a blast!!! Sooo nice and so funny!! And great that he joined many guests from different nations to make sangria all together! You must do everything you can to KEEP him at your hotel!!! And - it was very nice that one of the waitresses every day offered a drink by the pool. Super nice indeed.
Read More
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

It was super close to the beach. The resort was well staffed and never had to wait for a drink or food. Staff were friendly.
Jennifer
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Well run hotel with very pleasant staff. Wish there were more a la carte options for dining throughout the day, unfortunately had to resort to dining across the road with the tacky tourist restaurants.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

Not a 5 star hotel. It is decent and close to Beach. We did not eat breakfast but judging by the taste of coffee, the breakfast may not be amazing. Staff are friendly but checkin process in chaotic due to under staffing. Rooms are decent and it is a family and kids friendly place. Not the best place for people without kids.
Karen
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Would highly recommend playa de muro village. Access to the beach was from the hotel so felt safe for little ones, and the hotel facilities are fantastic. There is an indoor pool in case it is too chilly to use the outdoor pools. The kids evening entertainment was a hit, but we missed out on alone time as didn’t realise the kids club was only available for drop off from 4yo (we have a 5yo and 2yo). Quality of food was great, but lunch options were limited tbh. Would highly recommend a stay here, especially if you love to cycle as there are a lot of cyclists around alcudia! We stayed in April and it was a bit chilly, might be better in May.
Read More
Victoria
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

Food was excellent. Overall Hotel not true 5* and very over priced
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 180 week(s) ago

Hotels.com verified review

Not a great attitude from the reception staff during check-in, telling us that the room we booked didn't exist and blaming Hotels.com for advertising this non-existing room. Eventually, after dragging our luggage from one room to another for an hour, they put us into an OK-ish room but still not as advertised, and refused to upgrade us to a better room for free. Buffet breakfast/dinners were generally good, particularly, in the beachfront cafe. We enjoyed the meals and the view. The beach itself is nice, but very narrow and overcrowded with beach umbrellas/chairs. If you don't wish to use them, you basically have no space left for you. Apart from the hotel, there is pretty much nothing to do outside within walking distance, which is pretty sad. It's good that we stayed only for 4 nights. P.S.: Beware, this "family-friendly hotel" has no lifts, so if you've got a pushchair, you'll need to conquer stairs multiple times a day.
Read More
NL
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 187 week(s) ago

Hotels.com verified review

Great hotel for families. Beautiful location right on the beach (although the beach gets quite windy in the afternoons). Enjoyed our stay very much
Alexander
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Staff were excellent, property was pristine, buffet was varied and well-suited to a family. Overall very impressed and will definitely consider a return trip.
Jenni
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 220 week(s) ago

Hotels.com verified review

Service is top noch and would recommend this place for family with kids. Activities are fun and very relaxing place to be at.
Nok Lai
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 225 week(s) ago

Expedia Group verified review

When it comes to hotels I think here are the most important categories 1. Location 2. Room and hotel quality 3. Friendliest of staff and service 4. Entertainment 5. Food 1. Location very good with lovely beach outside of hotel. Lots of shops and restaurants nearby 2. Room and hotel quality satisfactory with the only exception that air conditionally poor and takes ages to cool room down 3. Amazing staff.. the staff are clearly happy to be working there and everyone are friendly and willing to help. The lovely touches are like they remember what you like to eat, remember your names etc. Best I have seen. Special mention to a staff called Conchita, my kids loved her!! 4. Incredible entertainment, shows every evening, one for kids and another for the grown ups. Even lots o entertainments by pool during the day too. Obviously given real thought process. One of the best I have experienced 5. Amazing food and not shy on ingredients. Different food every day in the buffet ensuring that you won’t be bored. Great quality and good variety. Was there for 14 days and was not bored by the end of it having eaten there for breakfast and dinner every day for 2 weeks there. What an amazing hotel, would definitely go back, not the best rooms or the fanciest hotel I have been to but certainly the best as a whole package. My wife and my two daughters (4 and 2) loved it. We made many friends there too which tells you the friendly vibe the hotel gives
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