Kn Aparthotel Panoramica Heights

The room wasn’t a studio like I booked and paid for ,i was out in a basic one bed room.my kids hated it . One of the barmen from hotel bar hounded me and my family members to take free shots and we caught him hiding a bottle of blue window cleaner behind the bar where the glass was that he was gonna put the shot in and the shot was also blue so he was trying to spray window cleaner into the glass and laughing and talking Spanish to his workmate so that we didn’t know . I complained about this and asked could I speak to hotel manager only to be told that there is no manager on site and the girl behind reception desk laughed at me when I told her what happened. She then told me to call manager through Expedia and when I stood at reception door and did this ,the same girl from reception answered the phone and said hello I am the manager of the kn panoramic heights hotel only to turn her head and see that I was the person at the other end of the phone then she told me again I am not the manager! She then called the police to come and speak to me and said that I threatened her and her staff “ which I didn’t do as I was with my kids and other family “ I had to leave hotel and book somewhere else very expensive as there was no where near by that had any vacancies. I will never stay in that place in my life again and neither will the other 16 of my family members who were also on the holiday with me

Cockroach infestation

Positives - clean and basic, shower is great. Pool and bar are clean and friendly, lots of space to sunbathe. Ac in rooms were great. Negative - sofa bed was really uncomfortable and noisy if sharing. Kitchen not up to much and fridge was really noisy at times. Food I found poor, chips were decent. Cheese on nachos was some sort of tube cold cheese, pizzas were fine. Do not eat there KFC original chicken, absolutely vile. Overall, great for price, clean and friendly. Was good base as we drove, taxis required if travelling, although as a positive they were reasonably cheap

I was a bit skeptical after looking at reviews. But this hotel is great, it is a bit of a hike down to town but its €7 in a taxi for 4 of us, not alot really, and kinda enjoyed being away from the madness.. i also rented a car which was handy also..

Great place to relax and unwind

Too far from anything and have to scale a small mountain every time you want or return to the hotel. The hotel doesn’t catch sun until the afternoon and the staff are extremely unhelpful

Apartments themselves are okay, the beds and aircon on the other hand are a different story, not what you want on a 2 week stay! Staff and facilities are good enough but it’s the rooms that let it down.

Accommodation very basic cleanliness poor food in pool bar poor, staff friendly to far from main drag

3 Bed Apartment was excellent, staff very friendly & helpful, pool cold, location too far from anywhere

Brilliant time, it was our 4th back to this hotel and we love it.

Very comfortable apartment. Clean & spacious. Didn't use other facilities but pool area looked good.

A very nice facility with spectacular views. Hiring a car is a MUST as they are up on a hill. Reasonably priced, clean room, would recommend.

Wonderful views from the property! Disappointed the restaurant was closed (and not advertised when booking). The pool was nice, but absolutely freezing water temperature. The room was tidy but the pillows were yellow and a bit disgusting, there was water damage, ants and residue in the bathroom. The staff was extremely friendly and helpful!

Overall it’s a nice place our room was a little tired beds a bit uncomfortable and shower room flooded because drain was blocked, reported to cleaner but nothing fixed. The views are great we enjoy long walks but prefer level ground walks. I booked fully aware of the hill but it did dominate our decision on what to do and when.

I stayed here with my 10 year old daughter, brother and brother in law. My brother in law had stayed 5 times previously but after this stay it’s fair to say non of us will be back. Upon check in we were made to sign terms and conditions - something which we didn’t oppose to we felt it was great that the measures to protect us all were in place. However on the Friday a bus full of Spanish residents arrived for a “party weekend” which was total hell, music played from 8pm friday until 9am the Saturday morning, security done nothing about it, didn’t get any sleep at all. All beds around the pool were reserved - but no one was using them tried to take a couple of beds and ended up in arguments with the Spanish residents, no social distancing/mask policy being enforced, the pool had over 50 people in it at one point - my daughter couldn’t get to swim, complained to reception and we were told there was nothing that could be done, they knew it was over crowded and loud but the “management” had allowed it. We ended up demanding to be moved rooms as the noise was unbearable and the hotel staff weren’t doing anything. The room we moved to was nothing short of filthy and run down, balcony doors wouldn’t open properly, wardrobe doors were broken, filthy - hadn’t been cleaned in months by the looks of it. Utterly appalling for 4 paying guests to be treated this way - all because the management wanted to pack the hotel with local residents to cash in for a party weekend. Won’t be back.

We booked a 3 bed apartment and it was lovely. One double bedroom with separate toilet/wash room downstairs and 2 further double bedrooms upstairs along with the main bathroom. the main bedroom had a lovely balcony with a table and 4 chairs in which we watched the sun rise and set every day. beautiful sea views and on a clear day you can see La Gomera. This hotel is as previous people have said, on a hill. we walked down to the beach which took us about half an hour, and walked back up again after. that took a little longer but was still a pleasant walk up. The hotel pool was lovely, check in and check out was a simple process, we would happily stay here again. There is no entertainment which is one of the reasons we chose this hotel in the first place.

Fantastic veiw, spaacious appartment, friendly staff

KN Apartments. Good size family 4 apartments with hob fridge and microwave. Saved a ton of money on breakfast lunch and dinner. Beautiful pool and views. Clean and friendly.. No on site evening entertainment whatsoever, no bar. Games room usually closes at around 9 pm so kids on phones for night. If you want good value and quiet, this is the place

Clean spacious and well located. Town centre is a 5.min taxi ride away

Bed was not at all comfy , I felt neck pain every morning while staying there . Also cleaning was not good because I always felt like dust in my feet while walking into the room