La Isla y el Mar Hotel Boutique - Adults Only

Staff very helpful and breakfast is good

Relaxed atmosphere. Clean and tidy.Excellent service with helpful staff . Perfect for our requirements

All the staff were amazing - friendly, welcoming and helpful.

The hotel itself is beautiful, our room (deluxe suite) was excellent and all the staff were very friendly and helpful, so the property itself could not be faulted. It is adults only (age 16 upwards). We travelled as a family of 4 (aged 16 & 18) but the hotel is too quiet for teenagers. Their preference was the New Town as it's a lot more lively than the Old Town. From the hotel, It's a 15 minute walk to the start of the strip and if you were to walk to the end of the strip (Avenida de Las Playas), it would take you about 40 minutes. Taxi's are very cheap, so if you want peace and quiet during the day, then it doesn't cost much to go to the New Town at night. Puerto del Carmen is very hilly, so unless you are staying on one of the beachfront hotels, then you will encounter plenty of hills when you are out and about walking. If you want to stay in one of the best hotels in Puerto Del Carmen, then 'La Isla y el Mar' is definitely one of the best in the resort. The compromise is you walk or get a taxi to the night life. I would stay there again but only as a couple, not as a family with teenagers, as it's too quiet.

Just what we needed and expected.

Stunning hotel 10/10

A lovely hotel with kind , friendly and helpful staff throughout! Food was excellent, Will definitely return!

Very nice hotel with outstanding friendly staff. Beautiful suits with very comfortable beds, breakfast was excellent every morning with a wide range of hot and cold choices including made to order egg and pancake dishes. We had Dinner in the A La Carte restaurant on one of the nights, which was an African teamed event. Food was underwhelming and overpriced and lacked in atmosphere. We would definitely stay again.

My husband and I wanted four nights away in the sunshine and warmth to sit and look at the sea and feel indulged and that is exactly what the hotel La Isla y El Mar gave us. Wonderful friendly and happy staff from reception to the restaurant to the bar. We even got a new cocktail on the house from David in the Kentia bar! We had a wonderful massage and couples experience in the spa. If you want to get away for a short break to the warmth and not do very much this is the perfect spot.

Lovely quiet location

Very nice hotel. Relaxing hotel

Hotel is lovely area is slightly run down.

How tall is amazing wicked service very friendly good service?

The hotel and staff are fantastic third time we have been there only one little problem with the TV but soon sorted

Great location

This was our second time at this hotel, having visited at the same time last year. As before we had a great stay for a week. There was initially a minor mix-up over our pick-up from the airport, which we had booked in advance. There was no car to meet and greet us as we had booked. But when we phoned the hotel, they quickly sorted it out by paying for a taxi there and then. Also when we arrived at reception, they gave us an upgrade from an ocean-view room to a deluxe suite with a private jacuzzi. Much more than we expected. So a great start to a great week. Everything about this small intimate hotel is excellent, the original eco-design, the rooms and facilities, the Kentia gourmet restaurant and cocktail bar, the locally-inspired planting and most of all the friendly helpful staff. They are all highly trained to give individual care and attention. The hotel was fully booked whilst we were there, so occasionally, the pool-bar staff became a little overwhelmed by guest requests. A simple solution would be at least 3 or 4 staff on duty during busy times or a dedicated pool boy/girl for sunbeds etc. A very minor fault in an otherwise perfect hotel. If you want 5 star in Lanzarote - La Isla Yel Mar is the place.

Upon arrival we received a welcome drink and checked in. The reception staff provided us with maps and information about the hotel and our luggage was taken to our room. I realised that when we got into our room, they had upgraded us to a fantastic deluxe suite (whether it was because I had just celebrated my birthday), but they never commented at check-in so this was a great start to the holiday. We booked on a half board basis and couldn't fault the choice and variety of food on the menu. For breakfast they have a separate menu for eggs, as well as a buffet for cooked breakfast, cold meat platter, yoghurt & fruit plus pastries and breads. For the evening they offer you a choice of 4 main courses, as well as a salad and dessert bar and wine menu. You were never rushed whilst eating and the staff were on hand to ask for anything extra you required. Breakfast can get quite busy so they use the Gourmet Club as an overflow to eat, rather than keep people waiting. The housekeeping services are excellent and staff were still around cleaning rooms into the evening. Towels were changed daily and everything was kept spotless, we couldn't fault anything. One of the bulbs had gone in our room so reported it and they sent staff up within no time at all to replace and check the rest out. Pool towels were supplied and again all the areas were kept clean and staff were available to bring drinks over. Would highly recommend a stay, we couldn't fault the staff or service !!!

Stayed here again and we were not disappointed. Service is excellent. Breakfast buffet with such a variety of high quality food. It is at the top of a steep hill, but there are bus stops outside if you need to venture further afield,

Second time staying here. Great, welcoming staff, spacious rooms, great sundeck with views over the sea.

We booked the Atlantic suite that, according to the Expedia description, comes with 2 single beds. Unfortunately, none of the Atlantic suite have two singles beds. We got two duvets, which was nice but isn't the same as two singles. Reception told us that there is no guarantee to get a twin room. That's irrelevant if your room description is clear about number of beds. I would not have noted this hotel if I had known. Otherwise, it's a lovely hotel with a very relaxed atmosphere and vibe to it. Breakfast had lots of choices and is lovely.