Occidental Ibiza

This hotel is definitely not a 4-star hotel and does not reflect the standard advertised. The room and bathroom were dirty on arrival, and there was very little hot water throughout our stay. The toilet had a constant unpleasant smell that came into the room, making it very uncomfortable. The air conditioning was also very weak and struggled to cool the room. The food was bland with very little variety, and there were flies around the buffet, which raised serious hygiene concerns. The pool was overcrowded every day, making it difficult to relax or even find space. The majority of the staff were rude, unhelpful and showed very little interest in resolving problems. The only positive was that the night staff were friendly and tried to help where they could. The location is also poor, with very little nearby, meaning you have to rely on taxis to get anywhere. Overall, this was a very disappointing experience and nowhere near the 4-star hotel that was advertised. I would not recommend this hotel and feel misled by the rating.

We loved the hotel. The staff was helpful, and the food was easily some of the best all-inclusive we have had. One small issue: the kids' pool was a paddle pool for young non-swimmers, and there was 1 small pool with a 1.6m shallow end. Not suitable for young swimmers who dont need armbands.

Friendly, helpful and polite staff. Great location and hotel as all inclusive. 2nd year there for a short break.

Lovely clean hotel with really friendly staff. Food was lovely for the 2 days we stayed!

Room’s bit outdated and shabby. Very noisy specially in the evenings

Rooms weren’t very clean, towels didn’t get changed. Advertised as a double room but it’s two single beds pushed together (not connected) so you fell down a gap in the middle of the bed in the night! Shower temperature changed Food pretty good for an all inclusive and pool area / dining area and communal areas were lovely. Nice for a relaxing holiday!

It's a fine stay, but the place felt cheaply built. The entire power socket comes out of the wall when I unplugged an electronic that was charging. The furniture in the room was water damaged. There was a foul smell coming out of the bathroom drain. There were ants in my room. Stains on the couch. Besides all of that - take advantage of the amenities. All of the food was good.

Amazing 10/10

Food options were good and change everyday, breakfast was very good , except for coffee which was awful. Rooms ok but need update. Staff friendly & accommodative Should have a premium drink package, recommended overall.

Staff at the front desk was very rude… everyone acted like they were doing us a favor and were being inconvenienced. Loud throughout the day, palm trees being trimmed in front of the room before 7am. Walls were paper thin. Would not recommend.

Good food, nice stuff

The rooms were not what I expected regarding no tea, coffee making facilities and I had to ask for the big shower towels which is usually expected at a 4 star hotel

Pool area too busy and rowdy.

They gave us terrible room which wheelchair and no hot water.

Brilliant hotel we liked it so much we stayed another three nights, oscar on reception was great

The hotel staff is very friendly and I cannot recommend this hotel enough to friends and family, the only downside I can share is the fact that the fresh fruit buffet offer is not that big, but all food is good.

Good hotel, food was good but almost everyday the same

Very good location and very friendly staff

Not a four star in my opinion. Food and entertainment not up to the standard we experienced at another Barcelo hotel so we were disappointed. Staff were friendly though and beds comfortable.

The hotel was noisy with dated brick pathways which made the cleaners trolley very loud every morning. The pool area was crowed, cups bottles left on the steps at night at the entrance. Our room was not clean, the wardrobe door did not close. Sofa bed filthy. The block areas echoed with noise and door slamming and looked and felt like prison blocks. Lastly the food was terrible! Definitely not 4star I would like a voucher refund to choose another hotel as I did not have a nice stay in this hotel very disappointed. I’m surprised this was even on hotels.com as I trusted your choice