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Playa Esperanza Resort
Hotels
8.6
/10
Very Good
229 reviews
What Guests Say About Their Stay
Serenae
10.0
/ 10
We absolutely loved this resort! I would only recommend it to families though, at least during the time we went. So many kids and families, so if you’re kidless you may not enjoy the experience as much if you’re looking for solitude lol. All that to say, our 4 year old did NOT want to leave. The beach was incredible and so clean. Pools were chilly but I think just the time of year we went (end of September). There were two women in the restaurant who were absolutely amazing and so kind to us. One of them has a 7 year old and she greeted our daughter every day with a big smile and seeing how she was (we cannot remember their names sadly). The activities and accommodations for kids were endless, their indoor play space was the best thing I’ve seen on a resort, ever. Always something to do. We seemed to be the only Americans at the resort, but that was nice actually lol. Only downside(which could have been the time we went) was it was not diverse at all
In terms of who was at the resort. Seemed like a German/Netherlands holiday time to go. None the less, we plan to go back eventually because we had such a great time!!
Verified traveler
10.0
/ 10
This is a lovely hotel in a wonderful location. As British tourists, we were very much in the minority, which we liked (Wir sind Europäer). The hotel has a very nice family-friendly atmosphere and (as we stayed in early September) there were lots of pre-school children around. The hotel was clean, the staff were delightful and the food, varied and plentiful.
Our only complaint would be with the two sittings arrangement at dinner. Each sitting was just 90 minutes long and so everyone arrived for dinner at the earliest opportunity, creating chaos in the areas where the buffet was being served. It wasn't the relaxing, laid-back experience that we had hoped for.
Towards the end of our holiday, the hotel changed the dining arrangement and allowed people to eat when they liked. The result was so much more enjoyable as people took their time and didn't feel under pressure. Perhaps earlier on in our holiday, the hotel was just too full and too busy to cope.
We would love to return to Muro one day but we will need to save our pocket-money. This was one of the most expensive hotels we have visited, but probably the best.
Verified traveler
10.0
/ 10
The cleaning staff and thin white lady at the dining room were feiendly kind and nice and helpful. The front desk(except the very young woman with pony tail) folks always looked too busy on their computers to talk or help But when you phoned down to ask they were helpful. Be aware you need to put up money to use towels and an iron (not one in the room) you DO get the money back upon return. Overall really good. Will stay there again.
In the Area
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Avenida de la Albufera No 4, Playa de Muro, Mallorca, Balearic Islands, Comunitat Autònoma de les Illes Balears, Spain, 7458
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Playa Esperanza Resort
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What's around Playa Esperanza Resort
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Avenida de la Albufera No 4, Playa de Muro, Mallorca, Balearic Islands, Comunitat Autònoma de les Illes Balears, Spain, 7458
Discover More About Playa Esperanza Resort
Location
Playa Esperanza Resort is located in area / city Mallorca.
About Playa Esperanza Resort
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Playa Esperanza Resort exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Playa Esperanza Resort.
All facilities in Playa Esperanza Resort
Others
Things to Do
- Shops
- Beach umbrella
- Hot tub
- Outdoor pool
- Indoor pool
- Spa
- Health club
- Garden
- Beach towel
- Library
- Sauna
- Steam room
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Multilingual staff
- Luggage storage
- Porter
- 24-hour Receptionist
General
- Parking
- Microwave (shared)
- Swimming pool
- Banquet
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Business center
- Conference rooms
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Sports and Recreations
- Outdoor tennis court
- Game room
- Fitness center
- Tennis court
Public Facilities
- Others
- Coffee shop
- Restaurant
- Smoke-free area
Nearby Facilities
- Souvenir shop
- Grocery
- Hair salon
Family-friendly Facilities
- Children pool
Accessibilty
- Accessible parking
Kids and Pets
- Supervised childcare
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in Playa Esperanza Resort
Important Note
- Fee for buffet breakfast: approximately EUR 16 per person
- Airport shuttle fee: EUR 89 per vehicle (one-way, maximum occupancy 4)
- In-room safe fee: EUR 2 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
- A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards, debit cards, and cash
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Please note: Men are required to wear trousers (long pants) for dinner.
This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. The "Assigned at Check-in" room layout and furnishings may differ from the photos shown. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. This property enforces a strict dress code during dinner in the restaurant. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The property is closed during the winter season.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Playa Esperanza Resort | 565 |
Number of floors in Playa Esperanza Resort | 6 |
Another facilities in Playa Esperanza Resort | Shops, Beach umbrella, Hot tub, Outdoor pool, Indoor pool |
Frequently asked question in Playa Esperanza Resort
What are available facilities at Playa Esperanza Resort?
There are top facilites at Playa Esperanza Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Playa Esperanza Resort?
The standard check-in time at Playa Esperanza Resort is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Playa Esperanza Resort provide breakfast?
Yes, Playa Esperanza Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Playa Esperanza Resort?
Playa Esperanza Resort is a 4.0-star hotel.
How many floors does Playa Esperanza Resort have?
Playa Esperanza Resort has 6 floors.
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More Reviews from Other Guests in Playa Esperanza Resort
Other sources (229)
8.6
Very Good
From 229 reviews
Cleanliness
9.0
Room Comfort
8.2
Location
8.8
Service and Facilites
8.8
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Traveler Reviews Playa Esperanza Resort
Number of reviews per page
20
40
Top reviews
Serenae
Business and Leisure Family
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
We absolutely loved this resort! I would only recommend it to families though, at least during the time we went. So many kids and families, so if you’re kidless you may not enjoy the experience as much if you’re looking for solitude lol. All that to say, our 4 year old did NOT want to leave. The beach was incredible and so clean. Pools were chilly but I think just the time of year we went (end of September). There were two women in the restaurant who were absolutely amazing and so kind to us. One of them has a 7 year old and she greeted our daughter every day with a big smile and seeing how she was (we cannot remember their names sadly). The activities and accommodations for kids were endless, their indoor play space was the best thing I’ve seen on a resort, ever. Always something to do. We seemed to be the only Americans at the resort, but that was nice actually lol. Only downside(which could have been the time we went) was it was not diverse at all
In terms of who was at the resort. Seemed like a German/Netherlands holiday time to go. None the less, we plan to go back eventually because we had such a great time!!
Read More
Bobak
Leisure Family
2.0
/10
Reviewed 103 week(s) ago
Expedia Group verified review
This was the worst vacation experience I’ve had in the last 20 years. Your North building (apartments) have a significant sanitation issue, and possibly a sewer management issue as well. The density of insects (ants, flies, cockroaches, beetles, etc) in the room was unacceptable. And your staff don’t seem to care AT ALL, which is perhaps the greatest source of disappointed. If you’re over capacity, and truly unable to accommodate a guest, then offer them a refund. I did find a suitable room elsewhere, and when they heard about my terrible experience at Playa Esperanza, they offered me a free upgrade. They clearly understood the importance of good service, and they have earned all of my future business. I hope for your sake that your management take some steps in the right direction for the health and safety of your guests.
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Elizabeth
Leisure Family
4.0
/10
Reviewed 151 week(s) ago
Expedia Group verified review
Overall a hotel thats cutting corners, to make money on the smallest of things. It’s far from the exquisite relaxing hotel we stayed at pre covid. That cared for and provided good service to the guests.
Pros
Lovely location right on the beach. The beach stretches for miles. Plenty of sun loungers in and around the hotel pools and gardens. Hotel gardens are well maintained. Small supermarket on site that stocks most things.
Cons
Reception staff are not the friendliest. Everything feels to much trouble. Limited choice of food which is not always restocked. It is very much like a scrum to get food, with everyone pushing and leaning over you. Loud music constantly around the pool area during the day. Restaurant is like a food factory! Feed the guests, pack as many in as you can and let them leave as quickly as possible. Plates are removed from under you as you take the last mouthful. The four poster sun beds have now all been moved to the pool. Sunbathing here is like a hot house! There used to be some in the gardens giving the option for a sheltered location. The redesign of the restaurant removing the comfortable chairs, table cloths and fabric napkins has cheapened the dining experience. It now feels and looks like an upmarket cafe.
very noisy far from a relaxing dining experience it was. We waited 10 mins for soup to be refilled. After room clean it smelt like an old damp cloth. Nothing is coMplimentary not even a glass of water.
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Verified traveler
Leisure with Partner
6.0
/10
Reviewed 214 week(s) ago
Expedia Group verified review
Location on the beach is excellent, views are beautiful and parking is free but that’s about it. Overall, it wasn’t good value for what we paid. We expected more from a four star hotel, for example a welcome bottle of water in the room instead of having to buy it at their supermarket, better food and more attentive customer service. Also we found it strange to have to pay a deposit for beach towels, it sends the message that you don’t trust your customer. We came away from this hotel feeling disappointed for how much we paid for and their approach. You can’t beat the location on Playa de Muro so if you really want to stay there be prepared for mass tourism both in the resort and on the back street. You can definitely find more charming four star resorts elsewhere and at half the price.
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Verified traveler
Leisure with Partner
10.0
/10
Reviewed 309 week(s) ago
Expedia Group verified review
This is a lovely hotel in a wonderful location. As British tourists, we were very much in the minority, which we liked (Wir sind Europäer). The hotel has a very nice family-friendly atmosphere and (as we stayed in early September) there were lots of pre-school children around. The hotel was clean, the staff were delightful and the food, varied and plentiful.
Our only complaint would be with the two sittings arrangement at dinner. Each sitting was just 90 minutes long and so everyone arrived for dinner at the earliest opportunity, creating chaos in the areas where the buffet was being served. It wasn't the relaxing, laid-back experience that we had hoped for.
Towards the end of our holiday, the hotel changed the dining arrangement and allowed people to eat when they liked. The result was so much more enjoyable as people took their time and didn't feel under pressure. Perhaps earlier on in our holiday, the hotel was just too full and too busy to cope.
We would love to return to Muro one day but we will need to save our pocket-money. This was one of the most expensive hotels we have visited, but probably the best.
Read More
Verified traveler
Friends and Family
2.0
/10
Reviewed 310 week(s) ago
Hotels.com verified review
Disappointing rooms.
Verified traveler
Leisure Family
10.0
/10
Reviewed 313 week(s) ago
Expedia Group verified review
The cleaning staff and thin white lady at the dining room were feiendly kind and nice and helpful. The front desk(except the very young woman with pony tail) folks always looked too busy on their computers to talk or help But when you phoned down to ask they were helpful. Be aware you need to put up money to use towels and an iron (not one in the room) you DO get the money back upon return. Overall really good. Will stay there again.
Read More
Verified traveler
8.0
/10
Reviewed 322 week(s) ago
Hotels.com verified review
Nice place
Ivan
10.0
/10
Reviewed 328 week(s) ago
Hotels.com verified review
i et
Verified traveler
Leisure
8.0
/10
Reviewed 328 week(s) ago
Expedia Group verified review
Location for our cycling activity. Being refused entry to the restaurant for wearing shorts when females were allowed to wear shorts. I thought this type of sexist behaviour had been eradicated years ago
Nathan
8.0
/10
Reviewed 328 week(s) ago
Hotels.com verified review
I was staying at the hotel for the Mallorca 312 cycle event. Lovely hotel, nice staff, efficient, great position on beach, had a cold buffet on offer for night time arrivals. Some areas of the hotel were a little tired. Mostly an excellent hotel and excellent value for money.
Tehra
10.0
/10
Reviewed 330 week(s) ago
Hotels.com verified review
Excellent hotel service was very good food was nice and fresh staff were very good 5 stars all round Beach and sea amazing
Tehra
10.0
/10
Reviewed 330 week(s) ago
Hotels.com verified review
Amazing place beautiful sea clean beach hotel staff food breakfast 5 stars brilliant experince
Verified traveler
Leisure Family
8.0
/10
Reviewed 334 week(s) ago
Expedia Group verified review
Dining staff really friendly and helpful however front desk not as much. Didn't tell us coffee facilities before breakfast was available only handed us a paper in Spanish assuming we can read. We only found out on last day. Otherwise very pleasant stay even though as off season nothing open around the hotel. Good variety of food in buffet .
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Verified traveler
8.0
/10
Reviewed 362 week(s) ago
Expedia Group verified review
Really lovely hotel in a great location. 3 great pools and only steps from the beach, what more could you ask for. There was more than enough sun loungers dotted around, I particularly liked lying under a palm tree.
Breakfast was really good and dinner had a different theme each night and seemed to cover all the bases for different diets.
The spa facilities and gym were great.
Would be perfect for families with a good variety of things to keep littke folk entertained. The animation team work really hard as do all of the staff who were all very polite and friendly.
Will definitely go back
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Charlotte
8.0
/10
Reviewed 374 week(s) ago
Hotels.com verified review
The beach was beautiful. The staff were all nice. The buffet was adequate. A pass to the spa was included which had nice waiter features, sauna and steam room. There is limited parking at the hotel so we had to park at the beach. There is a fee to use the in room safe and a 15 euro deposit is required for use of beach towels. Overall it was a good value.
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Verified traveler
10.0
/10
Reviewed 380 week(s) ago
Hotels.com verified review
Great hotel and the service was excellent. Great location for the Mallorca 312 sportive. Food and service was generally excellent. We had a sea view which was amazing particularly to wake up to the sunrise and gentle waves breaking on the beach. Only bad points were the people in the next door room who’s alarm went off 3 nights on the run at 1.20 am?! The sound came in from the balcony so had to close the windows and the air conditioning was not on so the room was very warm. Also they do an early breakfast between midnight and 7 but nothing between 7 and 8 am which is odd since 8 am is quite late for breakfast to start. Both minor points and we would stay again without hesitation.
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Cathy
8.0
/10
Reviewed 380 week(s) ago
Hotels.com verified review
The price is a pretty good value considering breakfast and dinner were included! We also enjoyed the pool and spa area. However, some things were not as ideal. For instance, the shower did not appear clean and there was hair. Not a big deal to me and others may be very put off by that.... but, I do know the general expectation is not to your hotel in that condition. Also, we were double charged at the front desk although we previously paid online. Once we disputed it, we were offered our refund, but the transaction was not cancelled on the credit card. Once again - not a huge deal to us, but it may have happened to others. Lastly, this was mid-April so it was not quite as hot and humid as it is in the summer and our room was HOT. The AC was not blowing out cool air so we had to sleep with the window open. There are a ton of options for food at dinner and breakfast, but boy do they pack things up at 2130 on the dot. As with any buffet - some food is good, and some is not so good. Overall, still a great value. The staff members were very friendly and more than helpful and the overall presentation of the hotel is very nice.
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paul
10.0
/10
Reviewed 381 week(s) ago
Hotels.com verified review
Been to the Playa Esperanza many times. The staff are very friendly and a lot of them remembered us from the previous visits and spent time talking to us.
Located right on the beach and great for walking either way and across the road is Parc Naturel de Albufera.
Mainly Germans and Spanish in the hotel but I have no problem with this as they will quite happily chat to you.
We visit in early or late season and have been coming here for the last 16 years and have stayed about 14 times and will be returning again.
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Verified traveler
10.0
/10
Reviewed 410 week(s) ago
Expedia Group verified review
Definitely the food in the main restaurant was exceptional in quality and variation. Unfortunately I can't say the same for the Luna pool bar and restaurant. The cost was excessive and the quality was lacking.
My only other negative was the beds were on the soft side. Other than that I found the hotel to be exceptionally high quality and the staff superb . A very enjoyable holiday.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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