RedLevel at Gran Melia Palacio de Isora - Adults Only

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9.6
/10
Exceptional
410 reviews

What Guests Say About Their Stay

Claudia

10.0
/ 10
Fantastic holiday, beautiful property, spotless, very attentive Red Level staff (thank you Leila, you really made a difference for our holiday). I highly recommend this resort, one of the best experiences we’ve had!

Emily

10.0
/ 10
Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return

Alexander

10.0
/ 10
Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
In the Area
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Calle La Costa, s/n, Alcala, Guía de Isora, Santa Cruz de Tenerife, Canary Islands, Spain, 38686

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at RedLevel at Gran Melia Palacio de Isora - Adults Only is a good choice when you are visiting Guía de Isora. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around RedLevel at Gran Melia Palacio de Isora - Adults Only

Calle La Costa, s/n, Alcala, Guía de Isora, Santa Cruz de Tenerife, Canary Islands, Spain, 38686
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Lobby RedLevel at Gran Melia Palacio de Isora - Adults Only
Exterior 2 RedLevel at Gran Melia Palacio de Isora - Adults Only

Discover More About RedLevel at Gran Melia Palacio de Isora - Adults Only

Location


Staying at RedLevel at Gran Melia Palacio de Isora - Adults Only is a good choice when you are visiting Guía de Isora.

About RedLevel at Gran Melia Palacio de Isora - Adults Only

Not all hotel allow guests with pets, but RedLevel at Gran Melia Palacio de Isora - Adults Only welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

RedLevel at Gran Melia Palacio de Isora - Adults Only is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at RedLevel at Gran Melia Palacio de Isora - Adults Only will also give you a pleasant stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

RedLevel at Gran Melia Palacio de Isora - Adults Only is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at RedLevel at Gran Melia Palacio de Isora - Adults Only.

All facilities in RedLevel at Gran Melia Palacio de Isora - Adults Only

Bar, Cafe and Lounge RedLevel at Gran Melia Palacio de Isora - Adults Only
Bar, Cafe and Lounge
Swimming Pool RedLevel at Gran Melia Palacio de Isora - Adults Only
Swimming Pool
Entertainment Facility RedLevel at Gran Melia Palacio de Isora - Adults Only
Entertainment Facility
Fitness Center RedLevel at Gran Melia Palacio de Isora - Adults Only
Fitness Center
Functional Hall RedLevel at Gran Melia Palacio de Isora - Adults Only
Functional Hall

Things to Do

  • Outdoor pool
  • Entertainment for adults
  • Turkish bath
  • Beach umbrella
  • TV lounge
  • Spa
  • Garden
  • Beach towel
  • Fitness center
  • Library
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Welcoming drinks
  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Parking
  • Smoke-free area
  • Safety deposit box

General

  • Banquet
  • Ballroom
  • Reception hall
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Computer station

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Volleyball
  • Sport courts
  • Archery
  • Tennis court

Transportation

  • Limited parking
  • Valet parking

Food and Drinks

  • Poolside bar
  • Snack bar

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in RedLevel at Gran Melia Palacio de Isora - Adults Only

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Available rooms at RedLevel at Gran Melia Palacio de Isora - Adults Only
110
Number of floors in RedLevel at Gran Melia Palacio de Isora - Adults Only
5
Another facilities in RedLevel at Gran Melia Palacio de Isora - Adults Only
Outdoor pool, Entertainment for adults, Turkish bath, Beach umbrella, TV lounge

Frequently asked question in RedLevel at Gran Melia Palacio de Isora - Adults Only

What are available facilities at RedLevel at Gran Melia Palacio de Isora - Adults Only?
There are top facilites at RedLevel at Gran Melia Palacio de Isora - Adults Only such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at RedLevel at Gran Melia Palacio de Isora - Adults Only?
The standard check-in time at RedLevel at Gran Melia Palacio de Isora - Adults Only is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of RedLevel at Gran Melia Palacio de Isora - Adults Only?
RedLevel at Gran Melia Palacio de Isora - Adults Only is a 5.0-star hotel.
How many floors does RedLevel at Gran Melia Palacio de Isora - Adults Only have?
RedLevel at Gran Melia Palacio de Isora - Adults Only has 5 floors.
How many rooms are available at RedLevel at Gran Melia Palacio de Isora - Adults Only?
RedLevel at Gran Melia Palacio de Isora - Adults Only has 110 rooms in total.
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More Reviews from Other Guests in RedLevel at Gran Melia Palacio de Isora - Adults Only

9.6
Exceptional
From 410 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

8.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews RedLevel at Gran Melia Palacio de Isora - Adults Only

Number of reviews per page
20
40
Top reviews
Sonia
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great staff and hotel
Jules Charlotte Curtis
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more.
Read More
Claudia
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Fantastic holiday, beautiful property, spotless, very attentive Red Level staff (thank you Leila, you really made a difference for our holiday). I highly recommend this resort, one of the best experiences we’ve had!
Mihai
icon-with Partner
with Partner
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Nice clean room with front ocean view
Alexander
icon-Leisure
Leisure
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Staff and calm atmosphere
Jeffrey
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience. Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues.
Read More
Derek
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Second time here, better than the first.
Neall
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Amazing Hotel, amazing stay
Emily
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return
Alexander
icon-Leisure
Leisure
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Sury
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Beautiful facility and super helpful staff. Love them
Ben
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
Leslie
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.
Leonid
10.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Beautiful everything
Adrian
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Staff very good with lots assistance with several issues during our stay,would definitely recommend
Harry
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Igor
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Excellent quite facility in a big hotel.
Derek B
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Simon Richard
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Read More
Oliver
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 RedLevel at Gran Melia Palacio de Isora - Adults Only

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 410 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

8.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews RedLevel at Gran Melia Palacio de Isora - Adults Only

Number of reviews per page
20
40
Top reviews
Sonia
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great staff and hotel
Jules Charlotte Curtis
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more.
Read More
Claudia
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Fantastic holiday, beautiful property, spotless, very attentive Red Level staff (thank you Leila, you really made a difference for our holiday). I highly recommend this resort, one of the best experiences we’ve had!
Mihai
icon-with Partner
with Partner
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Nice clean room with front ocean view
Alexander
icon-Leisure
Leisure
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Staff and calm atmosphere
Jeffrey
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience. Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues.
Read More
Derek
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Second time here, better than the first.
Neall
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Amazing Hotel, amazing stay
Emily
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return
Alexander
icon-Leisure
Leisure
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Sury
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Beautiful facility and super helpful staff. Love them
Ben
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
Leslie
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.
Leonid
10.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Beautiful everything
Adrian
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Staff very good with lots assistance with several issues during our stay,would definitely recommend
Harry
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Igor
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Excellent quite facility in a big hotel.
Derek B
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Simon Richard
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Read More
Oliver
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Number of reviews per page
20
40