SBH Club Paraíso Playa - All Inclusive

This was my 5th visit to this hotel but sadly, IT WILL BE MY LAST. The hotel is on its knees. It desperately needs investment. The view & location are incredible (paradise) but everything else is sadly TERRIBLE now. The hotel has always been a bit creaking but you were able to forgive this in the past because of the stunning views & location & friendliness of the staff. However, in the year since my last visit, the best staff have left and everything has BROKEN. The remaining staff are generally unpleasant and demoralised. I was checked in by Jana on reception. She was rude and obnoxious. She clearly hates her job and the customers. The gym equipment is broken and dangerous and quite frankly should be shut down (see photos). The sauna broke on my last day too. There are two lifts in the main body of the hotel - one was broken the entire stay and the other one broke too on my penultimate day. The hotel has a rat problem. During my stay, there were two dead rats around the pool (see photos). There were cockroaches in the rooms. Water started to pour from the ceiling in my room (photo). The maintenance man was quick to fix it (the AC). The cleaner who came to mop up was the nicest member of staff (the cleaners were always friendly). She was very apologetic and said this happens "siempre" (always)! The waiting staff in the dining room are miserable and ignore you when you say hello or goodbye. One evening, the chicken breasts were even undercooked. AWFUL - very sad.

We were put in a room on the third floor, the room itself was clean and well presented, but the outside was in a state of disrepair. There was a panel hanging off the wall, lights not working and lots of walls that needed repair and painting. We reported the issue to be told they could move us the following day, but when we went to reception and spoke to Carlos, he said that this was not possible, only the manager could authorise it but, strangely they were not available!! The location is great, the food in the restaurant was pretty good, only one lift works and the building needs lots of maintenance

Check in very slow not sure what the problem was, the rooms are tired and need updating, food was ok nothing great and the drinks were awful poor quality, service behind the bar slow, a very large complex so people with mobility issues may have problems where sunbathing due to slopes, I would rate this hotel a 5 out of 10 realising you get what you pay for

Awful hotel. Dirty rooms, poorly lit corridors which made us feel unsafe with young people drinking in lift areas, no air con, no kettle. Very scruffy hotel and around pool area SHOULD NOT BE 4 STAR HOTEL. VERY UNHELPFUL AND HOSTILE RECEPTIONISTS. Wouldn't move us to better rooms as apparently they were superior rooms. RECEPTIONIST would not allow us to speak with manager, so left it with Expedia to to help us, but no such luck. We had no choice but to leave. I come to the island 3 times a year and stay in 3 star and 4 star hotels with lovely rooms, grounds and exceptional staff, so consider myself as a very well seasoned traveller to fuerteventura for 10 yrs plus and NEVER received such shocking treatment. EXPEDIA AND SBH i expect better service/help from you

5 star

Coming from the USA this hotel was terrible and I only gave 2 stars because the beach was nice but a hike up and down. Pool was nice but freezing cold! Rooms had no air conditioning and it was facing the sun. We couldn’t open the sliding door because the mosquitos kept biting me. I couldn’t wait to leave the hotel. This was also a 60 and plus hotel with everyone smoking. Manager was on site the whole time which was nice to see but they really really need to update this hotel!

The people working in SBH PARAISO ARE VERY PLEASANT.

I lowell place to spend time and enjoy the sun

The property has 3 pools and is handy for the beach. It's is in-between Costa Calma and jandia so perfect if you like long costal walks.

It was such a lovely place to stay and incredibly welcoming. My only issue was that there was an exposed wire in the room and the outside light did not work. However, the facilities were spotless, the staff were all fantastic, and the food was amazing! We hope to be back soon!

This hotel need a huge refurbishment. The reception staff need to speak English language otherwise can’t communicate. The food very basic and food for kids every day the same. The cocktails in the bar taste like lime whatever you order. The evening entertainment very poor and no entertainment for kids during the day and every single night the same songs for kids :) I have been many times in the area but this one was the worst so far. Shame as I was looking forward to stay there. Loads of other thing I could mention but this is definitely not the place to stay for long.

The location of the property is probably the best thing. It’s bang in the middle of nowhere and makes it the perfect spot for miles of uncontaminated beaches which almost encourages you to bathe nude :) All in all we had a great time in the Resort, very family friendly, great stuff and really good food (my girlfriend is gluten intolerant and the gluten free options were impressive). The building can do with some renovations, it’s visibly “tired” all around and the lifts where frustrating at times, the air con is also not great so if the nights gets too hot it becomes a struggle to sleep. They have some very questionable charges like paying for the safe (I don’t think I have ever experienced that before) and a 7€ a day wi fi charge which is bad in itself if it wasn’t that A)it doesn’t work well in most of the resort and B) it has a frustrating interface which makes it really annoying to work with, I ended up maxing out my data allowance even after paying for wi fi.. One very very frustrating thing ( which you will encounter no matter where you are in the island) is the airport transfer. This hotel didn’t organise any and taxis are VERY pricey 80€ week days and 120€ weekends! The Local bus service is frankly a joke, really plan this in advance.. We had a great room however and the lucks of the building were compensated by the stuff which was great all around.

It was a great stay! The room was comfortable and clean with a beautiful sea view. The hotel facilities are great!

Swimming pool and the beach was the best part of the hotel,

Super resort, fabulous hotel,pool, facilities and on the wonderful beach.

Idyllic location facing rising sun and with white sandy beaches close by. Food excellent, staff friendly and helpful. Pretty good amenities though disappointed not to play water volleyball - not enough volunteers when we were there. Nightly shows well performed if mimed to original soundtracks. If you just want a place to relax in comfort it's first class.

The only thing is I booked for 2 adults but got a call saying I only booked for 1 , I was asked to pay another full adult price, but again have checked on ebookers and the same price for 1 or 2 adults, in the end the fantastic manager Marc, said I did not have to pay extra, lovely hotel and staff , thank you

Lovely view from our Sea View apartment (room 340) but spoilt SLIGHTLY by the 2 storey building between us and the grounds and sea. Hotel showing it's age and could do with a refit - but comfortable and pleasant place to stay. Food ok - but not really outstanding. Enough to keep us well fed - but perhaps lacking in variety. Over 100 steps, some sloping pathways and a sand bank to negotiate to the sea but well worth it - the beach was SUPERB. This is NOT a criticism - merely a word of warning to anyone not able bodied hoping to spend their days on the beach at this hotel.

The location is amazing and the beach was perfect. The hotel is pretty old and needs some renovation. The animation staff, servers and bartenders were super friendly. Unfortunately I had a very bad experience with the receptionist . It was a lady around 40 years old, very rude. The day I arrived she tried to over charge me for $500 when I already paid for my stay and without any explanation why she was doing that. I had to call Expedia to solve the problem and after 3 hours back and fourth I got my room. The following days she had the same attitude with me and she never helped me when I was asking for help. She can’t work there because she doesn’t know how to treat people.

Fantastic hotel placed just right, out of the way. All staff were friendly, enjoyed entertainment at night but the edge was taken off by one of the male entertainers,(not the one in charge) who in a fit of rage, slammed the fire doors to the theatre in our, and four other guests faces! All due to the fact we didn’t want to sit inside and were watching from outside the door . Maybe we should have reported this to the Director. I don’t think his actions were warranted, and most certainly took the edge off our remaining days, we avoided the entertainment as a result. Shame, great place otherwise, but may rethink future plans.