The Palace, a Luxury Collection Hotel, Madrid

Hotels
9.0
/10
Exceptional
998 reviews

What Guests Say About Their Stay

Lawrence

10.0
/ 10
The staff and the room was spectacular!!! Everything about the hotel was top notch!!

Steven

10.0
/ 10
Beautiful room, staff and bar/restaurant with beautiful stained glass ceiling

Peter Karl

10.0
/ 10
Everything was outstanding… the room, the decor, the hotel architecture, the domed dining area, the service, and the breakfast buffet!
In the Area
See Map
Plaza de las Cortes, 7, Madrid, Community of Madrid, Spain, 28014

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
note: hotel was previously named The Westin Palace, Madrid The Palace, a Luxury Collection Hotel, Madrid is a hotel is located at Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Palace, a Luxury Collection Hotel, Madrid

Plaza de las Cortes, 7, Madrid, Community of Madrid, Spain, 28014
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Discover More About The Palace, a Luxury Collection Hotel, Madrid

note: hotel was previously named The Westin Palace, Madrid

Location


The Palace, a Luxury Collection Hotel, Madrid is a hotel is located at Madrid.

About The Palace, a Luxury Collection Hotel, Madrid

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Palace, a Luxury Collection Hotel, Madrid exclusively for you.

The Palace, a Luxury Collection Hotel, Madrid is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Palace, a Luxury Collection Hotel, Madrid.

All facilities in The Palace, a Luxury Collection Hotel, Madrid

Others The Palace, a Luxury Collection Hotel, Madrid
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

General

  • Parking
  • Banquet
  • Ballroom
  • Terrace

Business Facilities

  • Meeting rooms
  • Business center
  • Computer station

Things to Do

  • Shops
  • Garden

Food and Drinks

  • Bar
  • Breakfast

Nearby Facilities

  • Hair salon
  • ATM/Banking

Transportation

  • Limo or town car service

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Palace, a Luxury Collection Hotel, Madrid

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately EUR 45 per person
  • Pet fee: EUR 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 01:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 01:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Palace, a Luxury Collection Hotel, Madrid
470
Number of floors in The Palace, a Luxury Collection Hotel, Madrid
6
Another facilities in The Palace, a Luxury Collection Hotel, Madrid
Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service

Frequently asked question in The Palace, a Luxury Collection Hotel, Madrid

What are available facilities at The Palace, a Luxury Collection Hotel, Madrid?
There are top facilites at The Palace, a Luxury Collection Hotel, Madrid such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Palace, a Luxury Collection Hotel, Madrid?
The standard check-in time at The Palace, a Luxury Collection Hotel, Madrid is starting from 14:00 - 01:00 while the latest check-out time is at Before 12:00
Does The Palace, a Luxury Collection Hotel, Madrid provide breakfast?
Yes, The Palace, a Luxury Collection Hotel, Madrid provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Palace, a Luxury Collection Hotel, Madrid?
The Palace, a Luxury Collection Hotel, Madrid is a 5.0-star hotel.
How many floors does The Palace, a Luxury Collection Hotel, Madrid have?
The Palace, a Luxury Collection Hotel, Madrid has 6 floors.
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More Reviews from Other Guests in The Palace, a Luxury Collection Hotel, Madrid

9.0
Exceptional
From 997 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

10.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Palace, a Luxury Collection Hotel, Madrid

Number of reviews per page
20
40
Top reviews
Luis
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Awesome place, with a vetusta feel.
Enrique
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great room, building and breakfast. The staff is very kind on an individual basis. The feeling though is of a poorly run hotel: my room was only ready nearly 2 hours after check in time; my suitcase took two hours more to be delivered and required 2 phone calls to the reception desk; one of my two bags was sent to my mother’s room; the staff at the main bar in the afternoon was rushed and slow; both the Nespresso machine and the scale in my room didn’t work; no cups for coffee and no complimentary water were delivered until I asked. Nice place, no doubt, but too chaotic to justify the price tag and the historical prestige of the property. On this basis, I wouldn’t return.
Read More
Mona
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent clan beautifully laid out very comfortable Great hotel must stay
Tyler
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing. Simply.
Lawrence
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff and the room was spectacular!!! Everything about the hotel was top notch!!
Steven
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful room, staff and bar/restaurant with beautiful stained glass ceiling
Peter Karl
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was outstanding… the room, the decor, the hotel architecture, the domed dining area, the service, and the breakfast buffet!
Jean
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything is fantastic about this place
Samantha
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfection. A pristine hotel with lots of traditional charm and features. The rooms are generously sized with excellent bathrooms. The restaurant and bar La Cupula is one of the most beautiful rooms to dine in. We visited for a special occasion and didn’t want to leave!
Robert De Jesus
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very good
ELIZABETH
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean rooms, amenities and staff. Nestor in bar was outstanding. Great place to stay.
David
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent stay from the staff to the accommodations. Five stars!
Lotfi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff!
Geoff
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Good
Lotfi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Wonderful hotel with great location, nice rooms, helpful staff and excellent service
russell
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great staff.
kathleen
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The rooms were beautiful, breakfast was incredible, and the staff was excellent.
Clotilde
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Rooms were very nice as well as great service.
michelle
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Central location and amazing hotel
roberto
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great new hotel
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 The Palace, a Luxury Collection Hotel, Madrid

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 997 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

10.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Palace, a Luxury Collection Hotel, Madrid

Number of reviews per page
20
40
Top reviews
Luis
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Awesome place, with a vetusta feel.
Enrique
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great room, building and breakfast. The staff is very kind on an individual basis. The feeling though is of a poorly run hotel: my room was only ready nearly 2 hours after check in time; my suitcase took two hours more to be delivered and required 2 phone calls to the reception desk; one of my two bags was sent to my mother’s room; the staff at the main bar in the afternoon was rushed and slow; both the Nespresso machine and the scale in my room didn’t work; no cups for coffee and no complimentary water were delivered until I asked. Nice place, no doubt, but too chaotic to justify the price tag and the historical prestige of the property. On this basis, I wouldn’t return.
Read More
Mona
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent clan beautifully laid out very comfortable Great hotel must stay
Tyler
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing. Simply.
Lawrence
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff and the room was spectacular!!! Everything about the hotel was top notch!!
Steven
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful room, staff and bar/restaurant with beautiful stained glass ceiling
Peter Karl
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was outstanding… the room, the decor, the hotel architecture, the domed dining area, the service, and the breakfast buffet!
Jean
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything is fantastic about this place
Samantha
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfection. A pristine hotel with lots of traditional charm and features. The rooms are generously sized with excellent bathrooms. The restaurant and bar La Cupula is one of the most beautiful rooms to dine in. We visited for a special occasion and didn’t want to leave!
Robert De Jesus
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very good
ELIZABETH
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean rooms, amenities and staff. Nestor in bar was outstanding. Great place to stay.
David
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent stay from the staff to the accommodations. Five stars!
Lotfi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff!
Geoff
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Good
Lotfi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Wonderful hotel with great location, nice rooms, helpful staff and excellent service
russell
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great staff.
kathleen
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The rooms were beautiful, breakfast was incredible, and the staff was excellent.
Clotilde
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Rooms were very nice as well as great service.
michelle
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Central location and amazing hotel
roberto
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great new hotel
Number of reviews per page
20
40