Best Hotels in Kopay

Discover Kopay: A Unique Sri Lankan Experience Beyond the Usual Tourist Trail

For the discerning Filipino traveller seeking an authentic Sri Lankan adventure, Kopay offers a compelling alternative to the more frequented destinations. While Sri Lanka is renowned for its ancient cities, lush tea plantations, and pristine beaches, Kopay presents a distinct charm rooted in its local culture and a more intimate connection with the island's northern heritage. It’s a place where the rhythm of daily life unfolds at a gentle pace, allowing visitors to truly absorb the atmosphere without the overwhelming crowds. Here, you can explore a side of Sri Lanka that feels both deeply traditional and welcomingly accessible, providing a refreshing contrast to the bustling tourist hubs.

Kopay's appeal lies in its subtle yet significant variations across its various neighbourhoods, each offering a unique lens through which to view this captivating region. From the more established urban feel of Chundikuli, where many accommodations are clustered, to the quieter, perhaps more residential vibes of Mathagal East, or the central hub of Jaffna itself, the choice of where to base yourself profoundly shapes your journey. Even venturing into areas like Chunnakam Town South or Sandilipay West reveals distinct local flavours and community dynamics, ensuring that your exploration of Kopay is as diverse as the landscape itself.

In terms of value, Kopay presents an attractive proposition for international travellers. With an average starting price of N/A per night, it offers a significantly more budget-friendly experience compared to many Western destinations, and even some of Sri Lanka's more popular tourist spots. For travellers from the US, Europe, and India, this translates into greater purchasing power, allowing for longer stays, more extensive exploration of local cuisine, and the ability to indulge in unique experiences without straining the budget. Kopay provides an opportunity to experience Sri Lankan culture richly and affordably.

The accommodation landscape in Kopay, as reflected by the diverse options available on Traveloka, ranges from simple yet comfortable guest houses to more established hotels, catering to various preferences and budgets. You’ll find properties like the highly-rated D'Villa Guest House, offering a personal touch, alongside more standard hotel offerings such as Hotel Blue Whale, providing essential amenities for a pleasant stay. Exploring these options allows you to tailor your visit, whether you're seeking a quiet retreat or a convenient base for daily excursions. It’s easy to book hotel rooms that fit your specific needs and budget.

Ultimately, Kopay is a destination that rewards the curious and the culturally inclined traveller. For those from the US and Europe, it offers a chance to delve into a less-trodden path, uncovering historical nuances and local traditions. Indian travellers will appreciate the relative ease of access, familiar culinary influences, and the excellent value for money. While direct travel from Africa might be less common, the spirit of discovery and the appeal of experiencing a different facet of South Asian culture makes Kopay a worthwhile consideration for any adventurous spirit looking to broaden their horizons beyond the typical tourist circuit.

Best Areas to Stay in Kopay

Kopay, while a distinct region, is comprised of several neighbourhoods, each possessing its own character and offering a different flavour of your Sri Lankan adventure. For international visitors, understanding these nuances is key to selecting the perfect base that aligns with your travel style and interests, ensuring a more immersive and enjoyable stay within this captivating part of Sri Lanka.

Chundikuli

Chundikuli presents itself as the most developed and accessible area within Kopay for international visitors, largely due to the concentration of accommodations found here. It offers a blend of local life and tourist-friendly amenities, making it a comfortable starting point for those new to the region. Travellers from India, seeking familiar cultural touchpoints and good value, will find Chundikuli particularly appealing, as will those from Western countries looking for a convenient base with easy access to essential services and transport links.

From Chundikuli, exploring the wider Kopay region is straightforward. You can easily access local eateries serving authentic Sri Lankan fare, and many of the hotels here offer bicycle rentals, a fantastic way to discover the immediate surroundings at your own pace. Getting to Chundikuli from the main international airport serving Kopay typically involves a transfer, with options ranging from pre-booked taxis to local bus services, providing a glimpse into everyday Sri Lankan travel. For those looking to explore further afield, this area serves as a good launchpad to book attractions and day trips.

Jaffna

Jaffna, while a larger city in its own right, acts as a significant hub for the Kopay region, offering a more urban and culturally rich experience. It's the historical and administrative heart, boasting a vibrant atmosphere with bustling markets, significant cultural sites, and a diverse culinary scene. This area is particularly suited for travellers who appreciate history, art, and a lively city environment, appealing to European visitors interested in Sri Lanka's colonial past and Indian travellers looking for a dynamic urban exploration.

The practicalities of staying in Jaffna are numerous. You'll find a wide array of dining options, from street food stalls to established restaurants, and numerous historical landmarks like the Jaffna Fort and the Nallur Kandaswamy Temple are within easy reach. Public transport within Jaffna is generally good, with buses and auto-rickshaws readily available. Reaching Jaffna from the international airport involves a significant transfer, but once there, you are well-positioned to explore the broader Kopay region and its surrounding attractions.

Chunnakam Town South

Chunnakam Town South offers a more localized and perhaps less tourist-centric experience compared to Chundikuli or Jaffna. It provides a glimpse into the everyday life of a Sri Lankan town, with local shops, markets, and a generally more laid-back atmosphere. This area might appeal to travellers seeking a quieter, more authentic immersion into local culture, potentially attracting those from India or other parts of Asia who are comfortable navigating less tourist-oriented environments and appreciate a slower pace of life.

For visitors staying in Chunnakam Town South, the focus is on experiencing local life. You'll find smaller, family-run eateries serving regional specialties and local markets where you can observe daily commerce. While it might not have the extensive tourist infrastructure of other areas, its charm lies in its authenticity. Access to Chunnakam Town South from the main airport involves a transfer, and within the town itself, local buses and tuk-tuks are the primary modes of transport for getting around and exploring nearby villages.

Mathagal East

Mathagal East offers a different perspective, potentially leaning towards a more tranquil or even coastal-influenced environment, depending on its exact location within the broader Kopay region. It suggests a setting that might be more residential or perhaps closer to natural landscapes, offering a respite from urban bustle. This area could appeal to travellers from Europe or North America seeking a peaceful retreat, or those who prefer to stay slightly away from the main tourist hubs to experience a quieter side of Sri Lanka.

Staying in Mathagal East might mean a more relaxed pace, with opportunities to explore local villages and perhaps enjoy the natural surroundings. Dining options might be more localized, focusing on smaller restaurants or home-style cooking. Access to Mathagal East from the international airport will require a transfer, and within the area, local transport like tuk-tuks would be the most practical way to navigate and reach any nearby points of interest or connect to larger transport routes for exploring Kopay.

Sandilipay West

Sandilipay West represents another distinct neighbourhood within the Kopay region, likely offering a more rural or suburban feel. This area would appeal to travellers looking for an authentic local experience, away from the more developed tourist zones. It’s a place where you can observe traditional Sri Lankan life and perhaps find smaller, community-focused eateries. Travellers from India or other Asian countries who are comfortable with a less structured tourist environment might find Sandilipay West particularly engaging for its genuine local character.

The practicalities of Sandilipay West revolve around its local charm. You might discover small shops selling local crafts or produce, and dining would likely involve sampling authentic Sri Lankan dishes at neighbourhood restaurants. Getting to Sandilipay West from the international airport requires a transfer, and once in the area, local transport options like tuk-tuks or buses would be essential for getting around and connecting to other parts of Kopay for broader exploration.

Kopay's Diverse Accommodation Landscape

Budget Hotels in Kopay

These budget-friendly accommodations in Kopay offer essential comfort and a clean place to rest without breaking the bank, perfect for backpackers and travellers from India and the Philippines who are mindful of their spending. With prices often starting around ₱900.51 per night, these options provide excellent value, allowing you to allocate more of your budget towards experiencing the local culture and cuisine. They are a practical choice for those prioritizing affordability and a convenient base for exploring Kopay.

3-Star Hotels in Kopay

Mid-range hotels in Kopay strike a balance between comfort, amenities, and price, making them a popular choice for many international travellers. Offering a step up in service and facilities from budget options, these hotels typically range from ₱1,093.28 to ₱4,357.83 per night. They are ideal for travellers from the US, Europe, and India who seek reliable quality and a comfortable stay without the expense of luxury properties, providing a solid foundation for exploring the region.

4-Star Hotels in Kopay

For travellers seeking an elevated experience in Kopay, 3.5-star hotels offer a blend of enhanced comfort and quality service. These establishments, with prices often around ₱1,547.26 per night, provide a more refined atmosphere and better amenities, catering to those who appreciate a touch of luxury without the premium cost. They are well-suited for travellers from Western countries and India looking for a comfortable and well-appointed base from which to explore the cultural richness of Kopay.

Guest Houses and B&Bs in Kopay

Guest houses and B&Bs in Kopay provide a more intimate and personalized lodging experience, often reflecting local character and hospitality. These properties, with prices varying but generally offering good value, are perfect for travellers from all regions, especially those from the Philippines and India, who appreciate a closer connection to local culture and a friendly hosting environment. They offer a unique way to experience Kopay, often with hosts eager to share local insights.

Hotels with Rooftop Pool in Kopay

For travellers who enjoy a refreshing dip with a view, hotels featuring rooftop pools in Kopay offer a delightful amenity. While specific options might be limited, the presence of such facilities elevates the stay, providing a perfect spot to relax and soak in the local atmosphere. These hotels are particularly appealing to travellers from Western countries and India seeking leisure and comfort, offering a pleasant escape after a day of exploring Kopay's sights.

Tilko Jaffna City Hotel

From the perspective of a traveller seeking relaxation, Tilko Jaffna City Hotel, a 3.5-star establishment in Chundikuli, Jaffna Division, offers a welcome respite with its pool sun loungers and express check-out. With a rating of 7.8 based on 10 reviews, this hotel provides a solid mid-range option, priced at approximately ₱1,547.26 per night. Its library also offers a quiet space for contemplation, making it a good choice for those who appreciate leisure facilities alongside their accommodation.

Western Park Guest House

Considering the value offered, Western Park Guest House, a 2.5-star guest house in Chundikuli, Jaffna Division, stands out for its unique features like a rooftop terrace and a library. Despite a modest review count of 2, it holds a rating of 7, suggesting a satisfactory experience for its guests. Priced at around ₱6,516.12 per night, it positions itself as a more premium, albeit niche, option for travellers seeking specific amenities in a quieter setting within Kopay.

Hotel Blue Whale

For travellers prioritizing practical amenities and affordability, Hotel Blue Whale, a 3-star hotel in Chundikuli, Jaffna Division, presents itself as a sensible choice. With a rating of 6.2 from 23 reviews, it offers a reliable stay at a competitive price of approximately ₱900.51 per night. The availability of bicycle rental and a picnic area makes it particularly appealing for independent explorers and budget-conscious travellers looking to actively discover Kopay.

D'Villa Guest House

Interpreting the price in context, D'Villa Guest House, a 3-star B&B in Chundikuli, Jaffna Division, offers exceptional value with its high rating of 8.8 from 123 reviews, despite its price of ₱3,493.73 per night. This suggests a highly regarded establishment that provides a superior guest experience, likely through personalized service and excellent facilities such as bicycle rental and a picnic area, appealing to travellers seeking quality and comfort in Kopay.

Lanka Global

From the perspective of a business traveller or someone needing connectivity, Lanka Global, a 3-star guest house in Chundikuli, Jaffna Division, offers bicycle rental and business facilities. With a rating of 7 based on 2 reviews, it provides a functional base at a price point of around ₱6,205.35 per night. While the review count is low, the inclusion of business amenities suggests it caters to a specific niche of travellers visiting Kopay.

Cosy Hotel & Restaurant

As a 3-star hotel located in Chundikuli, Jaffna Division, Cosy Hotel & Restaurant, with a rating of 7.6 from 17 reviews, offers a comfortable stay and dining experience. Priced at approximately ₱4,357.83 per night, it appeals to travellers seeking a convenient all-in-one option for accommodation and meals. Its solid review score indicates a generally positive guest experience, making it a reliable choice for those exploring Kopay.

Brinthavanam Days Inn

For the budget-conscious traveller, Brinthavanam Days Inn, a 2-star accommodation in Chundikuli, Jaffna Division, presents a very affordable option at around ₱1,093.28 per night. With a respectable rating of 7.6 from 51 reviews, it signifies that guests find good value and a satisfactory experience despite the lower star rating. This makes it an attractive choice for backpackers and those prioritizing cost savings while visiting Kopay.

Yal's Town Inn

Yal's Town Inn, a 2-star accommodation located in Chundikuli, Jaffna Division, offers a budget-friendly stay with a price point of approximately ₱1,249.23 per night. While specific review data is not provided, its presence in the budget category makes it a potential option for travellers seeking basic amenities and affordability in Kopay. It caters to those who prioritize a place to rest over extensive facilities.

Yaarl Holiday Inn

Yaarl Holiday Inn, a 3.5-star accommodation in Chundikuli, Jaffna Division, represents a step up in comfort and amenities for travellers visiting Kopay. While specific pricing and review details are not available, its star rating suggests a property offering a good balance of quality and service. It is likely to appeal to travellers seeking a more comfortable and well-appointed stay without venturing into the highest price brackets.

Sarras Guest House

Sarras Guest House, a 3-star accommodation in Chundikuli, Jaffna Division, offers a mid-range lodging option for visitors to Kopay. Without specific pricing or review data, its 3-star rating indicates a property that provides a decent level of comfort and service. It is suitable for travellers looking for a reliable and pleasant stay, likely appealing to those who appreciate a balance between cost and quality.

Gaya Rest House

Gaya Rest House, a 3-star accommodation situated in Chunnakam Town South, Jaffna, provides a local lodging experience within a less tourist-centric area. While detailed ratings and pricing are not available, its 3-star classification suggests a comfortable and functional stay. This option is suited to travellers who want to immerse themselves in a more authentic Sri Lankan town atmosphere while visiting the Kopay region.

Northern Residence

Northern Residence, a 3-star accommodation in Chundikuli, Jaffna Division, offers a mid-tier lodging choice for travellers exploring Kopay. Lacking specific review and pricing data, its 3-star rating implies a standard of comfort and service expected from such establishments. It serves as a practical base for visitors who want a reliable and comfortable place to stay while experiencing the local culture and attractions.

Bobbi Inn Room

Bobbi Inn Room, a 3-star accommodation in Chundikuli, Jaffna Division, presents itself as a comfortable option for travellers visiting Kopay. Without specific pricing or review details, its 3-star rating suggests a property that offers a good level of amenities and service. It is suitable for those seeking a pleasant and convenient place to stay, likely appealing to a broad range of travellers.

North Gate Jaffna

North Gate Jaffna, a 3.5-star hotel in Chundikuli, Jaffna Division, offers an elevated accommodation experience for visitors to Kopay. While specific pricing and review data are not provided, its higher star rating indicates a property with enhanced facilities and service quality. This hotel is likely to attract travellers seeking a more comfortable and well-appointed stay, potentially including those from Western countries and India.

Amis hotel

Amis hotel, a 2-star hotel in Chundikuli, Jaffna Division, provides a budget-friendly lodging option for travellers visiting Kopay. With no specific pricing or review data available, its 2-star rating suggests basic but functional accommodation. This hotel is a practical choice for backpackers and budget-conscious travellers who prioritize affordability and a convenient location for exploring the region.

Hôtel St Anne

Hôtel St Anne, a 3.5-star hotel in Chundikuli, Jaffna Division, offers a more upscale lodging experience in Kopay. While specific pricing and review details are not provided, its 3.5-star rating suggests a property with good amenities and service. This hotel would appeal to travellers seeking a comfortable and well-appointed stay, potentially including those from Western countries and India looking for quality accommodation.

Infenta's Villa

Infenta's Villa, a hotel located in Mathagal East, Jaffna, offers a unique lodging experience, potentially providing more privacy and space. While specific star ratings, pricing, and review data are not available, its classification as a villa suggests an accommodation type that appeals to families or small groups seeking a more secluded stay. It is a good option for those looking for a different kind of accommodation in the Kopay region.

Jaffna Heritage Villa

Jaffna Heritage Villa, a hotel situated in Jaffna, Northern, offers a distinctive stay with a focus on heritage and character. Without specific star ratings, pricing, or review data, its name suggests an accommodation that provides a unique cultural experience. This villa would appeal to travellers interested in history and local architecture, offering a more immersive and atmospheric stay in the Kopay region.

Valampuri Hotel

Valampuri Hotel, a hotel located in Chundikuli, Jaffna Division, presents a lodging option within the Kopay region. While specific details on its star rating, pricing, and reviews are not provided, its presence indicates a choice for travellers seeking standard hotel amenities. It serves as a functional base for exploring the area, catering to a general range of travellers looking for convenient accommodation.

Jaffna Casa

Jaffna Casa, a hotel located in Sandilipay West, Valikamam South West Division, offers accommodation within the broader Kopay area. Without specific star ratings, pricing, or review data, its name suggests a property that might offer a comfortable and perhaps homely atmosphere. It is a suitable option for travellers seeking a local experience in a less central part of the region.

Sobia Villa

Sobia Villa, a vacation rental in Chundikuli, Jaffna Division, provides a private and potentially spacious accommodation option for visitors to Kopay. As a vacation rental, it appeals to travellers seeking more independence and a home-like environment, particularly families or groups. While specific details are not provided, it represents a different style of lodging compared to traditional hotels or guest houses in the area.

Flavours of Kopay: A Culinary Journey

Kopay, located within the vibrant culinary landscape of Sri Lanka, offers a distinct gastronomic experience that reflects its northern heritage and local influences. The region is celebrated for its flavourful curries, particularly those featuring seafood and vegetables, often infused with a unique blend of spices that distinguish it from the southern parts of the island. Dishes like spicy crab curry, flavourful lentil preparations (dhal), and various rice-based meals are staples, providing a delicious introduction to the local palate.

For those eager to explore Kopay's food scene, the neighbourhoods of Chundikuli and Jaffna itself are prime locations. Jaffna, in particular, is renowned for its distinct Jaffna cuisine, which is often spicier and more complex in its flavour profiles. Travellers seeking Halal options will find that many restaurants in these areas, especially those catering to a local clientele, offer Halal-certified dishes. Exploring local markets and smaller eateries will often yield the most authentic and flavourful experiences, providing a true taste of the region.

The cost of dining in Kopay offers excellent value for international travellers. Street food and local eateries can provide a filling meal for as little as ₱100-₱200 (approximately $2-4 USD), while mid-range restaurants might charge between ₱500-₱1000 (approximately $10-20 USD) for a more elaborate meal. Even upscale dining experiences are considerably more affordable than in many Western countries, making Kopay an attractive destination for food enthusiasts from the US, Europe, and India looking to savour local flavours without overspending.

When dining in Kopay, embracing local customs enhances the experience. Meals are often eaten with the right hand, especially in more traditional settings. Tipping is not always mandatory but is appreciated for good service, typically around 5-10% in restaurants. It's also customary to be mindful of noise levels and to show respect for local traditions, particularly when dining in more conservative areas. Familiarizing yourself with these nuances will ensure a more comfortable and respectful culinary journey through Kopay.

Navigating Kopay: Culture and Safety for International Visitors

Understanding local customs is key to a respectful and enjoyable visit to Kopay. Sri Lankan culture, particularly in the northern regions, places a strong emphasis on politeness and respect for elders. When visiting temples or religious sites, it's crucial to dress modestly, covering shoulders and knees, and to remove footwear before entering. Public displays of affection should be kept to a minimum, and it's generally advisable to ask permission before taking photographs of people, especially in more traditional settings.

In terms of behaviour, punctuality is appreciated but not always strictly adhered to in social contexts. When interacting with locals, a friendly demeanour and a willingness to learn a few basic Sinhala or Tamil phrases will go a long way. Photography is generally permitted in most tourist areas, but always be mindful of signs indicating restrictions, particularly at religious or sensitive sites. Queueing is common, and patience is a virtue when navigating busy markets or transport hubs within Kopay.

For practical safety in Kopay, it's advisable to be aware of your surroundings, especially in crowded areas, to prevent petty theft. While generally safe, using reputable transport services is recommended; consider using ride-hailing apps where available or agreeing on fares with tuk-tuk drivers beforehand. Keeping copies of important documents like your passport and visa separate from the originals is a good precaution. For navigation, offline map applications can be very useful, as mobile data coverage can vary.

In case of emergencies, local police numbers are readily available. For Filipino travellers, it's important to know that the Philippine Embassy in Sri Lanka is located in Colombo, and it's wise to have their contact details handy. For any urgent consular assistance, reaching out to the embassy or the Department of Foreign Affairs (DFA) in Manila is recommended. Considering travel insurance that covers medical emergencies and trip disruptions is also a prudent step for any international travel, including a visit to Kopay.

Your Kopay Adventure: Planning Your Trip

Reaching Kopay from the Philippines involves a flight to Bandaranaike International Airport (CMB) near Colombo, as there are no direct flights from Manila (MNL), Cebu (CEB), or other Philippine hubs to any airport directly serving Kopay. Typically, travellers will need to book a flight with at least one layover, often in major hubs like Kuala Lumpur, Singapore, or Dubai. The total travel time can range from 10 to 20 hours or more, depending on the layover duration. From CMB, you can then take a domestic flight to Jaffna Airport (JAF) or opt for a longer bus or train journey to Kopay.

Once you arrive in the vicinity of Kopay, getting around is relatively straightforward. Local buses are the most economical option for inter-neighbourhood travel and connecting to nearby towns, though they can be crowded. Tuk-tuks are ubiquitous and convenient for shorter distances, but it's essential to negotiate the fare before starting your journey. For more comfortable travel, taxis and ride-hailing services are available, particularly in and around Jaffna, offering a good balance of convenience and cost for exploring Kopay and its surroundings.

The best time to visit Kopay generally falls between December and March, which marks the dry season with pleasant temperatures and lower humidity. This period aligns with peak tourist seasons in many parts of Sri Lanka, meaning slightly higher hotel prices and more visitors. For those seeking fewer crowds and potentially lower rates, the shoulder seasons of April-May or September-November can also be pleasant, though occasional rain showers are more likely. This timing is generally favourable for travellers from the US and Europe.

Before you depart for Kopay, ensure you have your essential travel documents in order. The local currency is the Sri Lankan Rupee (LKR), and while USD is accepted in some tourist establishments, it's best to exchange currency upon arrival or withdraw from ATMs. Purchasing a local SIM card at the airport is highly recommended for easy communication and data access. Essential apps to download include offline maps, a translation app, and any preferred ride-hailing or transport apps relevant to Sri Lanka.

Visa Requirements for Sri Lanka (Kopay Region)

For Philippine passport holders planning to visit Sri Lanka, including the Kopay region, obtaining a visa is a mandatory requirement. Philippine citizens typically need to apply for an Electronic Travel Authorization (ETA) or a visa in advance. The ETA is generally processed online and allows for a specific duration of stay, usually up to 30 days for tourism. It is crucial to confirm the latest visa regulations directly with the Sri Lankan Department of Immigration and Emigration or their authorized visa processing centres, as policies can change.

The application process for the Sri Lankan ETA or visa involves submitting an online application form, providing passport details, travel dates, and accommodation information. You will also need to meet certain requirements, such as having a passport valid for at least six months beyond your intended stay and proof of onward travel, such as a return flight ticket. The visa fee, payable online, varies but is generally around $35-50 USD, which converts to approximately ₱1,900-₱2,800 PHP. Processing times can range from a few hours to a few days.

It is strongly advised for all travellers, including those from the US, Europe, India, and Africa, to verify the most current visa requirements and application procedures directly with the official Sri Lankan immigration authorities or the nearest Sri Lankan embassy or consulate before making any travel arrangements. Confirming your visa status and understanding all entry requirements prior to booking your book flight is essential to avoid any last-minute issues or rejections at the point of entry into Sri Lanka.

Your Kopay Adventure Starts Here

Kopay offers a unique window into Sri Lanka's northern culture, providing a more intimate and authentic travel experience away from the typical tourist trails. It’s a destination that rewards those who seek to understand local life, explore historical nuances, and savour distinct regional flavours, making it a truly enriching addition to any Sri Lankan itinerary.

Traveloka provides a comprehensive range of accommodation options in Kopay, catering to every budget and preference. From budget-friendly guest houses starting around ₱900.51 per night to more comfortable mid-range hotels and higher-tier stays, you'll find the perfect base for your exploration. We empower travellers from the US, Europe, India, and the Philippines to discover Kopay with confidence, offering the Best Price Guarantee, 24/7 Live Agent Support, and access to over 2 million hotels worldwide. Explore flexible payment options including credit card, debit card, GCash, Maya, and Traveloka PayLater to secure your ideal stay and discover cheap hotels with ease. Up to 1.5x Loyalty Cashback available. T&C Apply.

Don't just visit Sri Lanka; experience its diverse regions. Kopay awaits with its unique charm and welcoming spirit. Book your accommodation and plan your unforgettable journey through this captivating part of the island with Traveloka today.

All information in this article is accurate as of the date of publication. Prices are subject to change depending on season, availability, and hotel policy.