Secret Escape Nilaveli Ayurveda Hotel & Spa

Terrible experience. Terrible customer care. The hotel was shut and they refused to refund me. We (my wife and my 4 year old child) arrived at the location and the gate was shut. The nice lady who was at the hotel (we were unable to speak to her in the local language) did not let us through the gate then called someone who told me that the hotel was under refurbishment hence shut. He actually suggested us to book an hotel nearby. I called the German number associated with the hotel and another man confirmed that the rooms had no A/C.

Great location within 5 mins walk to lovely beach but not a good hotel. Smiley staff who need training and support to do proper job. Hadn't realised we were arriving despite booking through Expedia so rooms not ready at 5 in the afternoon and had to wait while they were hurriedly cleaned. But then the whole place was unclean - the bathrooms need really good scrub, mosquito nets had holes in them and many bloodstains on them, lumpy chopped foam pillows or brick pillows, gaps under doors allowing rather large insects into room so had to block up. We had 3 rooms, two showers didn't work properly and one loo. Evening meals intermittently available, not on our arrival evening but then we found great hotel next door. When we did chance eating at Crystal Blue chicken not cooked through even after next table to ours had already complained about this and ours was served 15 mins later. Should have paid attention to negative reviews. Would say that might suit if your on a tight budget and backpacking but at £50 per room certainly not worth it. The great hotel next day serving lovely food and it's great facilities saved our holiday at Nilaveli beach. I don't like to leave a negative review but felt I needed to for Nilaveli Crystal Blue.

Place was great value for money, the owners were amazing and accommodating. Short walk to a beautiful beach.

We wanted a place to relax and enjoy our holiday. We found the place.

We had a lovely time here, there were peacocks when we had breakfast and we had lovely food here. We loved playing with the ginger kitten :) and the resident dog was a sweetie, a real joy to stay here.. Room was huge and air con was nice and cold.. Thankyou!!

Nice location with some staff trying hard to please. With some training and a good manager with attention to detail the place can do better. The manager feels it is ok to have insects and frogs in the room as the hotel is surrounded by bush. Need more staff in the kitchen. Won't be going back

To expensive and dirty

Classica trappola per turisti, non è sul mare come dicono loro, il WiFi funziona solo nelle aree comuni e non in camera, non puliscono le camere e se le puliscono non ti rendono gli asciugamani, il bagno è privo di prodotti per lavarsi, nemmeno il sapone, inoltre i sanitari sono in condizioni precarie al punto che ho dovuto ripulire la doccia dal calcare perché non usciva l’acqua, le sdraio costano 5 euro e te le devi portare a mano per duecento metri. Il ristorante è mediocre e caro. Il proprietario incombe come un avvoltoio sui tavoli del ristorante e voleva farmi pagare la colazione che invece era compresa e solo dopo svariate mail e telefonate in Italia a Expedia sono riuscito ad ottenerla. Intorno non ci sono né ristoranti ne bar ne negozietti, il nulla, devi prendere il Tuk Tuk per fare qualsiasi cosa che non sia stare in spiaggia. La tanto decantata Pigeon island non vale certo la spesa per andarci: pochissimi rimasugli di corallo vivo e qualche bel pesce ma niente in confronto alla vera barriera corallina. La spiaggia è bella ma l’acqua non è trasparente e ci sono continue onde, bello per il surf ma non per il bagno, unica nota bella l’avvistamento di tre squali balena durante il tragitto di ritorno dall’isola. Va detto che il personale dell’hotel cerca di parare i colpi ma l’ottuso comportamento dei proprietari ne vanifica gli sforzi. Evitatelo assolutamente.

Very nice beach for family with children. Just a very short walk from the hotel. Closeness to Pigeon Island, which have fantastic snorkling. A beautiful and peaceful place.

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Teleurstellende ervaring in dit hotel Locatie is mooi en dat is het. Slecht onderhoud, geen luxe, eten niet mogelijk in het hotel en weinig tot geen mogelijkheden voor drankjes.

Unngå dette hotellet. Ikke vann den ene natten, elektrisitet (og dermed aircon) borte den andre. Ikke rent, små rom med minimalt av utstyr. Ikke TV eller svømmebasseng. Altfor dyrt i forhold til standard.

Très bon accueil, personnel aux petits soins. Certes le standing n'est pas "européen" mais l'hôtel est plutôt bien entretenu. Le jardin est très beau, la plage est au bout d'un chemin à quelques minutes à pied. Bon à savoir tout de même: l'hôtel est assez isolé mais tellement reposant. Les chambres disposent de la clim, frigo, moustiquaire, grands rangements. Wifi ok.

Es gibt eine Affenfamilie und wilde Pfaue, das Personal ist ausgesprochen nett. Zum Essen kann man sich mit Tuktuks fahren lassen. Der Strand ist endlos, das Wasser super.

Ottima posizione vicino alla meravigliosa spiaggia di Nilaveli; ma la struttura non è tenuta bene, la camera è spartana e molto sporca , ho dormito nel sacco a pelo per evitare il contatto con le lenzuola. Il ristorante è un po' caro. Personale molto gentile.

L'annonce précise "en front de mer" alors qu'il n'y a pas de vue de mer. La plage est à 100 mètre... mais elle est très jolie. La chambre et les parties communes sont sombres et la moustiquaire est trouée.

Les chambres sont infestées d insectes en tout genre : blattes, araignées moustiques On a du tuer une vingtaine de moustiques avant de dormir. on n à pas prendre de douche... toutefois le petit déjeuner était sympa c est le seul point positif