Hotel Spatz

Did not have breakfast. Overall, it was a good stay.

Difficult location

Staff was helpful, the room felt dirty (lots of mold in the shower) and bed was not comfortable.

Our stay in this hotel was great, friendly staff and easy access to transpo.

The staff was wonderful

Convenient location and great staff.

Nice location

We spent a terrible night without sleep as the temperatures were extreme hot and no air conditioner in the room and loud noises from the street, as we had to keep the windows open for air circulation.

I do NOT recommend this place at all. The customer service was lacking; Samil was not friendly or helpful. They only provide towels for the shower and do not offer hand or face towels. The glasses given for drinking were filthy, as was the shower, which had a broken showerhead that was just hanging from the hook. The toilet was cramped, and the third person in our group had to sleep in an uncomfortable hospital-like bed. Additionally, the location is not near any tourist areas. From the train station, it took about five stops to reach the "hotel." When we mentioned we were staying at Hotel Spatz to some people we met on the bus, they said it was more like a motel. The hotel is situated next to a busy road, making it quite loud in the evenings. They provided us with an electric fan, but there is no air conditioning, and July is a very hot month. We also had to carry our six pieces of luggage up two flights of stairs. They did provide coffee and sugar in sachets, but the electric kettle was filthy. No coffee machine. The room was extremely cramped, leaving little space for three people and our luggage. On the positive side, the water pressure in the shower was great. The bus stop is directly in front of the hotel, which is convenient for catching the bus quickly, but it also means that we hear the noise of buses and cars in the morning and evening.o meant that we heard the noise of buses and cars in the morning and evenings. Good luck to future guests—you have been warned!

Friendly staff, a bit out of old town. Clean basic rooms. No air conditioning in summer was hard

I could get transportation to and from the city and train station without any problems and it was just outside of the hotel! Hiwever, any gricery store, pharmacy, or laundry services were in the neighborhood. The breakfast was goid with a selection.

Property location doesn’t have any nearby Coop, Migros or any of major convenience stores. Bathroom needs renovation and shower space is pretty low standards along with curtain etc. Overall strictly average place considering beds were good. There is no elevator so you require to pick all luggage on all floors.

We were notified upon check in a shower door was removed as a recent guest broke it. The manager offered to give my family (3 of us) free breakfast for both days of our stay which was more than fair and appreciated (I did not ask for anything)! I am grateful for the hospitality and generosity that was extended to us. The area is less than a mile from the center of old Luzern and we walked. The area is quiet and safe so this was not an issue.

Very convenient with bus stop right in front of the hotel. NO air conditioning!!!!!

It’s what you expect from a cheaper hotel. Did the job for the quick one nighter

The property had no A/C and our room never cooled down. We even had the windows open to help cool it down, but the traffic was so noisy all night we could barely sleep. There were not many dining options for dinner within walking distance of the hotel.

We got to the hotel and we were locked out. we called the emergency line and the agent said we werent on the guest list. The room is over $300/night and we couldnt get in.

It felt like the heat was on the entire stay. No small AC units or fans.

I strongly recommend against staying at the Hotel Spatz. Unfortunately, though the hotel sppears quaint on the outside, it is very poorly maintained on the inside, and has a below-average dining area inside. The room was dirty, extremely hot, and had very little noise insulation. Additionally, the management is seemingly crooked, as I was issued a extra fee upon arrival for staying there with my wife, as if an extra person really requires a 70 franc charge. It seemed to be thought up just to make a cheap buck. Again, I strongly recommend against staying here because there are much better options in Lucerne for similar or better prices, and you will not have to suffer through this place.

Staff was friendly and had 1 of 2 rooms ready early so we could store luggage and freshen up after the long flight. We did not try the breakfast.