Hotel ZERMAMA Zermatt

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9.6
/10
Exceptional
226 reviews

What Guests Say About Their Stay

William

10.0
/ 10
It is a very nice hotel. My room has a large balcony and we can enjoy the warm weather and views. Staffs are very friendly and helpful. I will give it a 5 stars.

Kenny

10.0
/ 10
What an amazing stay at Hotel Zermama. The hotel deserves a 5 star rating. The suite was incredible, spacious with a Living Room with baclony, two well appointed bathrooms, excellent mattresses and pillows and an amazing view of Matterhorn. The staff is incredible. From the front desk, to the restaurant everyone was attentive, friendly and went out of their way to assist in any way. Special thank you to Victoria who helped check us in and walk us to our suite, to Lilly who was extra special during our morning breakfasts, Stelios the incredible bartender and Victor who took our drink orders. In addition, the hotel manager Norberto is just amazing. Friendly, attentive, courteous, and an overall pleasant individual with a great smile and laugh.

Amy de

10.0
/ 10
I loved this hotel. I was travelling solo and booked the room for a solo that was their smallest option. This ended up being one of my favourite booked hotel rooms ever. Although designed for a solo traveller, the design was brilliant. It was amazingly cozy. It was easy to unpack and not have anything to trip over. The decor was inviting and perfect. Having a window seat with a fantastic view was amazing. Food was great. I could rave and rave about this hotel. I might add that the location was unbelievable. You could easily step outside the door and see the Matterhorn. But you are very close to the train station. I would go back in a heartbeat.
In the Area
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Matterstrasse 23, Zermatt, Visp, Valais, Switzerland, 3920

Main Facilities

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Restaurant
WiFi
Elevator
Staying at Hotel ZERMAMA Zermatt is a good choice when you are visiting Zermatt.
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What's around Hotel ZERMAMA Zermatt

Matterstrasse 23, Zermatt, Visp, Valais, Switzerland, 3920
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Lobby Hotel ZERMAMA Zermatt
Lobby 2 Hotel ZERMAMA Zermatt

Discover More About Hotel ZERMAMA Zermatt

General
Near Zermatt-Matterhorn Ski Paradise

Location
You'll be centrally located in Zermatt with a stay at Hotel ZERMAMA Zermatt, you'll be 14 minutes by foot from Zermatt-Furi Gondola. This hotel is within the vicinity of Matterhorn Glacier Ride and Klein Matterhorn Cable Car.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Zermatt-Matterhorn Ski Paradise - 0.1 km / 0.1 mi
Zermatt–Sunnegga Funicular - 0.2 km / 0.1 mi
Zermatt Visitor Center - 0.4 km / 0.3 mi
Tour Monte Rosa - 0.5 km / 0.3 mi
St. Mauritius Church - 0.5 km / 0.3 mi
Kirchbrücke - 0.5 km / 0.3 mi
Matterhorn Museum - 0.5 km / 0.3 mi
Mountaineers Cemetery - 0.5 km / 0.3 mi
Zermatt - Furi - 0.5 km / 0.3 mi
Furi Ski Area - 0.5 km / 0.3 mi
Furi - Riffelberg - 0.5 km / 0.3 mi
Zermatt-Furi Gondola - 1.1 km / 0.7 mi
Forest Fun Park - 1.4 km / 0.9 mi
Sunnegga Ski Resort - 1.8 km / 1.1 mi
Sunnegga Paradise - Blauherd Cable Car - 2.1 km / 1.3 mi

The nearest airports are:
Sion (SIR) - 78.2 km / 48.6 mi
Geneva International Airport (GVA) - 236.5 km / 146.9 mi

The preferred airport for Hotel ZERMAMA Zermatt is Geneva International Airport (GVA).

Facilities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Art Deco hotel include ski storage and a fireplace in the lobby.

Business Facilities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A train station pick-up service is available for a surcharge.

Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.

Rooms
Treat yourself to a stay in one of the 29 guestrooms, featuring heated floors. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and minibars.

All facilities in Hotel ZERMAMA Zermatt

Common Space Hotel ZERMAMA Zermatt
Common Space
Lobby Hotel ZERMAMA Zermatt
Lobby
Exterior Hotel ZERMAMA Zermatt
Exterior
Bedroom Hotel ZERMAMA Zermatt
Bedroom
Others Hotel ZERMAMA Zermatt
Others

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Luggage storage
  • Porter
  • Concierge

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

General

  • Lockers
  • Fireplace in lobby
  • Terrace

Food and Drinks

  • Breakfast
  • Snack bar

Things to Do

  • TV lounge
  • Shops

Accessibilty

  • Accessible bathroom
  • Disabled access friendly

Sports and Recreations

  • Ski storage
  • Archery

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Business Facilities

  • Business facilities

Accommodation Policy & General Information in Hotel ZERMAMA Zermatt

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 21:30
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, The front desk is open daily from 7:30 AM - 10:00 PM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Zermatt is in a car-free zone and can be reached only by train.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 21:30 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel ZERMAMA Zermatt
29
Number of floors in Hotel ZERMAMA Zermatt
5
Another facilities in Hotel ZERMAMA Zermatt
Laundry service, Multilingual staff, Newspaper in lobby, Luggage storage, Porter

Frequently asked question in Hotel ZERMAMA Zermatt

What are available facilities at Hotel ZERMAMA Zermatt?
There are top facilites at Hotel ZERMAMA Zermatt such as Restaurant, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel ZERMAMA Zermatt?
The standard check-in time at Hotel ZERMAMA Zermatt is starting from 15:00 - 21:30 while the latest check-out time is at Before 11:00
Does Hotel ZERMAMA Zermatt provide breakfast?
Yes, Hotel ZERMAMA Zermatt provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel ZERMAMA Zermatt?
Hotel ZERMAMA Zermatt is a 4.0-star hotel.
How many floors does Hotel ZERMAMA Zermatt have?
Hotel ZERMAMA Zermatt has 5 floors.
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More Reviews from Other Guests in Hotel ZERMAMA Zermatt

9.6
Exceptional
From 226 reviews
Cleanliness

9.6

Room Comfort

9.4

Location

9.4

Service and Facilites

9.8

Sort by
Most Relevant
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Traveler Reviews Hotel ZERMAMA Zermatt

Number of reviews per page
20
40
Top reviews
William
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It is a very nice hotel. My room has a large balcony and we can enjoy the warm weather and views. Staffs are very friendly and helpful. I will give it a 5 stars.
Kenny
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

What an amazing stay at Hotel Zermama. The hotel deserves a 5 star rating. The suite was incredible, spacious with a Living Room with baclony, two well appointed bathrooms, excellent mattresses and pillows and an amazing view of Matterhorn. The staff is incredible. From the front desk, to the restaurant everyone was attentive, friendly and went out of their way to assist in any way. Special thank you to Victoria who helped check us in and walk us to our suite, to Lilly who was extra special during our morning breakfasts, Stelios the incredible bartender and Victor who took our drink orders. In addition, the hotel manager Norberto is just amazing. Friendly, attentive, courteous, and an overall pleasant individual with a great smile and laugh.
Read More
Amy de
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I loved this hotel. I was travelling solo and booked the room for a solo that was their smallest option. This ended up being one of my favourite booked hotel rooms ever. Although designed for a solo traveller, the design was brilliant. It was amazingly cozy. It was easy to unpack and not have anything to trip over. The decor was inviting and perfect. Having a window seat with a fantastic view was amazing. Food was great. I could rave and rave about this hotel. I might add that the location was unbelievable. You could easily step outside the door and see the Matterhorn. But you are very close to the train station. I would go back in a heartbeat.
Read More
Chris
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Location is great and hotel is stylish & modern. The staff was very helpful with local hiking knowledge. Rooms cleaned daily and quickly which was nice to come back to. That being said, the room was pretty hot even at the end of May. Bed and pillows also left something to be desired.
Gail
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was spacious….. Mountain View spectacular!
ava
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The room was amazing, clean and very comfortable. I was thrilled that we had a nice balcony to sit and relax. The arrival person was very knowledgeable nd pleasant and our room was ready early. I would highly recommend this hotel.
Monique
icon-with Children
with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Fabulous view, fabulous location. Great boutique style hotel! Do not hesitate to book!
Freja
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The most stunning hotel and views from the room windows! Beautifully designed rooms and thoughtful touches everywhere you look, going above and beyond. Staff are helpful and friendly! Great location close to everything. We didn't go skiing but it looked great!
Edvinas
icon-Leisure
Leisure
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

LOVED. Greeted with the manager and his cute dog- a small boutique hotel with a perfect view of Matterhorn and balcony with that same view. They also offered cute large, warm jackets to chill outside or on the balcony.
Raul
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Very cool balcony and the room was good! The only thing is that we could not sleep ok because they could not turn down the heating aetting and the room got way too hot.
Christopher
icon-
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Courteous and helpful staff in this charming yet very modern boutique hotel. Everything about this place was pure comfort. I was only there for a night as part of a long, four-country trip. But I very much wish I had stayed longer.
Tama
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
Read More
Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
Read More
Mary
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Room is very small! Small space to walk around the bed
stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The hotel had great lighting. It had great robes for the cold weather
Pamela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Amazing views and excellent customer service. Rooms were very nice.
Dionne
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
Read More
Juanita
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Will stay here every time I am in Zermatt.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

There was a broken chair on the patio and I assumed they knew about it since it was broken when we arrived. Noticed it the first time we sat on it. The hotel had the nerve to charge me over $80 for it. We booked 2 suites for our stay and ate numerous meals/drinks at the hotel. They did not treat us right.
Bruce
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Hotel ZERMAMA Zermatt

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 226 reviews
Cleanliness

9.6

Room Comfort

9.4

Location

9.4

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel ZERMAMA Zermatt

Number of reviews per page
20
40
Top reviews
William
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It is a very nice hotel. My room has a large balcony and we can enjoy the warm weather and views. Staffs are very friendly and helpful. I will give it a 5 stars.
Kenny
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

What an amazing stay at Hotel Zermama. The hotel deserves a 5 star rating. The suite was incredible, spacious with a Living Room with baclony, two well appointed bathrooms, excellent mattresses and pillows and an amazing view of Matterhorn. The staff is incredible. From the front desk, to the restaurant everyone was attentive, friendly and went out of their way to assist in any way. Special thank you to Victoria who helped check us in and walk us to our suite, to Lilly who was extra special during our morning breakfasts, Stelios the incredible bartender and Victor who took our drink orders. In addition, the hotel manager Norberto is just amazing. Friendly, attentive, courteous, and an overall pleasant individual with a great smile and laugh.
Read More
Amy de
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I loved this hotel. I was travelling solo and booked the room for a solo that was their smallest option. This ended up being one of my favourite booked hotel rooms ever. Although designed for a solo traveller, the design was brilliant. It was amazingly cozy. It was easy to unpack and not have anything to trip over. The decor was inviting and perfect. Having a window seat with a fantastic view was amazing. Food was great. I could rave and rave about this hotel. I might add that the location was unbelievable. You could easily step outside the door and see the Matterhorn. But you are very close to the train station. I would go back in a heartbeat.
Read More
Chris
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Location is great and hotel is stylish & modern. The staff was very helpful with local hiking knowledge. Rooms cleaned daily and quickly which was nice to come back to. That being said, the room was pretty hot even at the end of May. Bed and pillows also left something to be desired.
Gail
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was spacious….. Mountain View spectacular!
ava
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The room was amazing, clean and very comfortable. I was thrilled that we had a nice balcony to sit and relax. The arrival person was very knowledgeable nd pleasant and our room was ready early. I would highly recommend this hotel.
Monique
icon-with Children
with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Fabulous view, fabulous location. Great boutique style hotel! Do not hesitate to book!
Freja
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The most stunning hotel and views from the room windows! Beautifully designed rooms and thoughtful touches everywhere you look, going above and beyond. Staff are helpful and friendly! Great location close to everything. We didn't go skiing but it looked great!
Edvinas
icon-Leisure
Leisure
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

LOVED. Greeted with the manager and his cute dog- a small boutique hotel with a perfect view of Matterhorn and balcony with that same view. They also offered cute large, warm jackets to chill outside or on the balcony.
Raul
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Very cool balcony and the room was good! The only thing is that we could not sleep ok because they could not turn down the heating aetting and the room got way too hot.
Christopher
icon-
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Courteous and helpful staff in this charming yet very modern boutique hotel. Everything about this place was pure comfort. I was only there for a night as part of a long, four-country trip. But I very much wish I had stayed longer.
Tama
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
Read More
Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
Read More
Mary
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Room is very small! Small space to walk around the bed
stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The hotel had great lighting. It had great robes for the cold weather
Pamela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Amazing views and excellent customer service. Rooms were very nice.
Dionne
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
Read More
Juanita
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Will stay here every time I am in Zermatt.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

There was a broken chair on the patio and I assumed they knew about it since it was broken when we arrived. Noticed it the first time we sat on it. The hotel had the nerve to charge me over $80 for it. We booked 2 suites for our stay and ate numerous meals/drinks at the hotel. They did not treat us right.
Bruce
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
Number of reviews per page
20
40