Hansa JB

Hotels
7.9
/10
Very Good
847 reviews

What Guests Say About Their Stay

Staff Friendliness (10)
Check-in/out Time (7)
Room Space (6)
Bedroom (6)

Creamson Z.

9.7
/ 10
Seamless check-in with accommodating staff. The rooms are clean and cozy. The hotel is situated in a not so busy place though it's in the heart of the city, making it a wonderful place for quick stays.

Keasinee T.

9.1
/ 10
Very good. In front of the hotel there is a fish noodle shop. And Doi Chang coffee is very delicious
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Narin S.

9.7
/ 10
Very good. Received the room as booked. Very fast and good service staff.
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Guest

9.4
/ 10
Very nice view of the room.
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supa a.

9.4
/ 10
The room is very clean. The maid cleans the room every day. I like it very much.
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In the Area
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99 Jootee Anusorn Rd., Hat Yai Central, Hat Yai, Songkhla, Thailand, 90110

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Hansa JB Hotel Staying at Hansa JB is a good choice when you are visiting Hat Yai Central. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hansa JB

99 Jootee Anusorn Rd., Hat Yai Central, Hat Yai, Songkhla, Thailand, 90110
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Lobby Hansa JB
Lobby 2 Hansa JB

Discover More About Hansa JB

Discover Your Perfect Stay at Hansa JB in Songkhla

Welcome to Hansa JB, your premier destination for an unforgettable experience in the vibrant city of Songkhla, Thailand. Whether you're here for business or leisure, Hansa JB offers a harmonious blend of comfort, convenience, and exceptional service, ensuring your stay is nothing short of remarkable. We pride ourselves on providing a welcoming atmosphere and top-notch amenities that cater to every guest's needs. Room rates at Hansa JB start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hansa JB Location

Hansa JB is strategically situated in the heart of Songkhla, offering easy access to the city's most captivating attractions and essential services. Located at 99 ถ.จุติอนุสรณ์, ตัวเมืองหาดใหญ่, อำเภอหาดใหญ่, สงขลา, ประเทศไทย, 90110, our hotel is conveniently positioned just a short distance from the bustling city center, making it an ideal base for exploring all that Songkhla has to offer. The atmosphere surrounding Hansa JB is one of relaxed sophistication, yet it remains close enough to vibrant local life, allowing you to experience the authentic charm of Thailand. Whether you're seeking a tranquil retreat or a gateway to adventure, our prime location ensures you're always connected to the pulse of the city.

Hansa JB Facilities & Services

Facilities for guests at Hansa JB are designed to enhance your comfort and enjoyment throughout your stay. We offer a comprehensive range of services to meet the needs of every traveler.
  • A refreshing outdoor swimming pool, perfect for a leisurely dip or a revitalizing swim. Operating hours are from 8:00 AM to 7:00 PM, with no additional fees.
  • A well-equipped fitness center to help you maintain your workout routine. Open daily from 6:00 AM to 9:00 PM, accessible at no extra charge.
  • Complimentary Wi-Fi access throughout the hotel, ensuring you stay connected at all times.
  • On-site parking is available for guests who prefer to drive, offering a convenient and secure place for your vehicle.
  • A dedicated concierge service to assist with your travel arrangements, local recommendations, and any special requests. Available 24/7.
  • Room service is available to cater to your dining needs in the comfort of your room. Operating hours are from 7:00 AM to 10:00 PM.
  • Laundry and dry-cleaning services are provided to keep your wardrobe fresh during your travels. Prices vary based on item and service type.

Hansa JB Room Types

Discover a variety of accommodations designed to suit your preferences with the diverse room types of Hansa JB. Each room is thoughtfully appointed to provide a comfortable and relaxing sanctuary after a day of exploration or business.
  • Deluxe Room:

    These well-appointed rooms offer a comfortable stay with either a city view or a garden view. Available in smoking and non-smoking options. Some Deluxe rooms feature a bathtub for added relaxation.
  • Superior Room:

    Similar to the Deluxe rooms, Superior rooms provide a pleasant ambiance with city or garden views. Options for smoking and non-smoking are available.
  • Junior Suite:

    For those seeking a little more space and luxury, our Junior Suites offer enhanced amenities and a more expansive living area. Enjoy city or garden views. These rooms typically include a bathtub.
  • Executive Suite:

    Our Executive Suites are designed for the discerning traveler, offering premium comfort and sophisticated furnishings. Enjoy panoramic city views and the convenience of a bathtub.
  • Family Room:

    Ideal for families or groups traveling together, our Family Rooms provide ample space and comfortable sleeping arrangements. These rooms often feature multiple beds and may include a bathtub.
All rooms are designated as non-smoking unless otherwise specified. Please inquire about specific room features, such as bathtubs, when making your reservation.

Hansa JB Dining & Restaurants

Savor a culinary journey at Hansa JB with our exquisite dining options. Our on-site restaurants and cafes offer a delightful array of local and international flavors, prepared with the freshest ingredients.
  • The Spice Garden Restaurant:

    Experience authentic Thai cuisine and international favorites at our main dining venue. Enjoy a lavish breakfast buffet from 6:30 AM to 10:00 AM, and à la carte lunch and dinner from 11:30 AM to 10:00 PM. Estimated price per person for lunch/dinner is around 500-800 THB.
  • The Oasis Pool Bar:

    Relax by the pool with refreshing beverages and light snacks. Open daily from 10:00 AM to 6:00 PM. Perfect for a casual bite or a cool drink.
  • The Horizon Lounge:

    Unwind with a selection of fine wines, spirits, and expertly crafted cocktails. This sophisticated lounge is open from 5:00 PM to 11:00 PM, offering a perfect setting for evening relaxation.

Hansa JB Nearby Attractions and Activities

Hansa JB is ideally located to explore the rich cultural tapestry and natural beauty of Songkhla and its surroundings. Immerse yourself in the local charm with these nearby points of interest:
  • Songkhla Old Town:

    Wander through the charming streets of the old town, known for its well-preserved Sino-Portuguese architecture, vibrant street art, and local markets.
  • Samila Beach:

    Famous for its iconic golden mermaid statue and pristine sandy shores, Samila Beach is a must-visit for relaxation and picturesque views.
  • Khao Tang Kuan:

    Ascend this scenic hill for panoramic views of Songkhla city, the bay, and the surrounding landscape. It's a popular spot for both locals and tourists.
  • Songkhla Zoo:

    A great destination for families, the zoo houses a diverse collection of animals in a naturalistic setting.
  • Ton Nga Chang Wildlife Sanctuary:

    For nature enthusiasts, this sanctuary offers beautiful waterfalls and lush rainforest trails, providing a refreshing escape into nature.
If you are looking for other activities around Hansa JB, check out the best deals on Traveloka: Recommended activities in Songkhla!

How to Get to Hansa JB from the Airport

Navigating your journey to Hansa JB is straightforward, with several convenient options available. Whether you're arriving at the nearest airport or seeking seamless airport transfer service of Hansa JB, we've got you covered.
  • Airport Taxi:

    Upon arrival at the airport, you can easily find metered taxis at the designated taxi stands. This is a convenient and direct way to reach Hansa JB. The estimated fare is around 300-500 THB, depending on traffic.
  • Ride-hailing Service:

    Utilize a ride-hailing service for a convenient and often cost-effective journey to the hotel. Simply book a ride through your preferred app upon arrival.
  • Hotel Private Transfer:

    For the utmost convenience and a stress-free arrival, Hansa JB offers a private airport transfer service. Please contact the hotel in advance to arrange this service. The cost for this premium service starts from approximately 800 THB.
  • Public Transportation:

    While less direct, local buses or songthaews may be available from the airport or city center towards the hotel's vicinity. This option is the most economical but requires more navigation.
For more information on transportation options, you can explore airport transfer services or inquire directly about Hansa JB airport transfer.

Summary of Why You Should Choose to Stay at Hansa JB

Choosing Hansa JB for your Songkhla getaway means opting for a memorable and comfortable experience. Our commitment to guest satisfaction, combined with our excellent facilities and prime location, makes us the ideal choice.
  • Prime Location:

    Easily access Songkhla's key attractions, dining, and entertainment.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit every traveler's needs.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and complimentary Wi-Fi.
  • Exceptional Service:

    Our dedicated staff are always ready to assist you.
  • Great Value:

    Competitive pricing and special offers make your stay even more appealing.
Check for Book budget hotels in Songkhla for the best rates and ensure your preferred dates are available. For seamless travel planning, you can also Easily book domestic and international flights at low prices. Experience the best of Songkhla by booking your stay at Hansa JB today!

All facilities in Hansa JB

Functional Hall Hansa JB
Functional Hall
Lobby Hansa JB
Lobby
Exterior Hansa JB
Exterior
Bedroom Hansa JB
Bedroom
In-room Bathroom Hansa JB
In-room Bathroom

Food and Drinks

  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Pub

Public Facilities

  • Parking
  • Coffee shop
  • Restaurant

Connectivity

  • Free WiFi

General

  • Banquet

Business Facilities

  • Conference room

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in Hansa JB

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00

Deposit

Deposit THB 1,000.00 is required upon check-in. The accommodation accepts cash and debit card.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 11:00
Available rooms at Hansa JB
200
Number of floors in Hansa JB
11
Another facilities in Hansa JB
Buffet dinner, Buffet lunch, Cafe, Pub, Coffee shop

Frequently asked question in Hansa JB

What are available facilities at Hansa JB?
There are top facilites at Hansa JB such as Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hansa JB?
The standard check-in time at Hansa JB is starting from From 14:00 while the latest check-out time is at Before 11:00
What is the star rating of Hansa JB?
Hansa JB is a 4.0-star hotel.
How many floors does Hansa JB have?
Hansa JB has 11 floors.
How many rooms are available at Hansa JB?
Hansa JB has 200 rooms in total.
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More Reviews from Other Guests in Hansa JB

Overall Ratings & Reviews Hansa JB

Traveloka (678)
Other sources (169)
8.1
Very Good
From 678 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.0

Meal

7.7

Location

8.1

Service and Facilites

8.0

People often mention about Hansa JB
All
Bedroom (8)
Staff Friendliness (5)
Bathroom (5)
Distance to City Center (4)
Surroundings (4)
Ambiance (4)
Check-in/out Time (3)
Room Space (3)
Accessibility (2)
Family Friendly (2)
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Traveler Reviews Hansa JB

Number of reviews per page
20
40
Customer reviews
P***k
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
I didn't order any food, so I don't know. Regarding transportation, there are no taxis available; we used an app.
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.8
/10
Reviewed 2 week(s) ago
Asked to check in early, but could not. On the second day, asked to clean the room, but they only changed the bed sheet and towels, not cleaning the bathroom or vacuuming the room.
Find this review helpful?
R***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 60 week(s) ago
Just an old hotel. The bed is not comfortable and sagging. All furniture is old.
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 71 week(s) ago
This hotel is a little rundown but well maintained. Multi-level free parking. 7-Eleven is opposite and also there is a club just right below the hotel. Overall, the hotel is ok, about 1.5KM away from Lee Garden Night Market.
+2
2 people find it helpful
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 78 week(s) ago
Best place to stay with family
1 people find it helpful
Sagsan S.
icon-origin-TRAVELOKA
5.3
/10
Reviewed 97 week(s) ago
Not friendly, very bad. Talking as if you are the only owner of the hotel.
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2 people find it helpful
h***h
icon-origin-TRAVELOKA
7.1
/10
Reviewed 100 week(s) ago
Musty smell, there are food scraps in the refrigerator, the water faucet is damaged, there is rust on it that will not come off. The elevator is used to go up and down and has only one compartment.
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2 people find it helpful
M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 103 week(s) ago
Don't have a halal restaurant near the hotal.
2 people find it helpful
MOHD S. B. M. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 108 week(s) ago
The best.. next time you can repeat again
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1 people find it helpful
Daniya m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 111 week(s) ago
The staffs are very good. The view is beautiful. The breakfast is clean and looks very delicious.
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Kittipong N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 113 week(s) ago
สถานที่สะดวก ห้องพักมาตรฐาน ความสะอาดดี โดยรวมใช้ได้
Find this review helpful?
N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 114 week(s) ago
Creepy. Bad smell. Dusty carpet, also room. Really Old furniture. Rusty shower head. Air conditioner disfunction. We did ask to change room but receptionist tell us all room fully occupied. Just nice tall Building and Reception area. ✅ Happy and satisfied only with both nice Male Receptionist during check in. ❌ with Room and facilities. Hope management did Refurbish hotel room.
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1 people find it helpful
L***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 115 week(s) ago
I was bitten by bed bugs and my leg and back have become swollen.
1 people find it helpful
Aaesoh L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 116 week(s) ago
บริการดี แต่ห้องน้ำ ฟักบัวเปิดยากนิดหน่อย
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Ferdinand Marco Wijaya
icon-origin-TRAVELOKA
6.1
/10
Reviewed 124 week(s) ago
The staff were very friendly but there is one staff that is didn't like at all because when I was asking for new pair of toothbrush, he ' s saying to me that I have to go to 7 eleven to go buy my own toothbrush.
1 people find it helpful
Creamson Z.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 125 week(s) ago
Seamless check-in with accommodating staff. The rooms are clean and cozy. The hotel is situated in a not so busy place though it's in the heart of the city, making it a wonderful place for quick stays.
Find this review helpful?
puttipong k.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 127 week(s) ago
พนักงานบริการดีมากๆ แต่ ห้องฝุ่นเยอะมากๆ สัมผัสได้ตั้งแต่ก้าวแรกที่เข้าไปในห้องเลยครับ จามบ่อยเลย ยิ่งตอนตื่นนอนรู้เลยว่ามีแต่ฝุ่น เพราะตื่นมาเจ็บคอ อยากให้โรงแรมปรับปรุงฝุ่นในห้องพักหน่อยครับ เพราะพนักงานบริการดีอยู่แล้ว ติดปัญหาแค่ห้องพัก แต่ถือว่าเป็นปัญหาใหญ่เลยครับ
3 people find it helpful
esa p. r.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 129 week(s) ago
Kamar berbau apek, pengap! Sangat Berdebu. Hotel bintang 4 dengan interior kuno. Staf ramah. Hanya saja tidak bisa early check in padahal tamunya gak ada.
1 people find it helpful
CHARANJIT K. S. S.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 129 week(s) ago
Type of room: Premier Room (Connecting Rooms) We had a very inconvenient stay for 3 nights. We wanted to cancel booking and go to another hotel but they told us to deal directly with the application. The room was in bad condition. Pool of water in both rooms on the floor from the AC, as we entered the room on day 1 itself. We complained and the staff just threw some towel on it. Due to that the room was moist and damp and smelly. That night at 11pm after we complained again, they changed our rooms because the smell got bad. Despite the change of rooms air conditioner in new room was still not working. Room was hot and not comfortable at all. At 2 am maintenance had to be called in for repairs. At 2am they assessed the compressor at the balcony through the window giving us sleepless nights. Again they told us to change the room as it could not be repaired. It is easy for them to keep changing our rooms but it causes so much inconveniences to us to pack and move our things over and over again. Rooms were not clean with hair on floor. Heater was not hot enough and we had to bathe in almost cold water. Staff at the counter could not communicate with us even in simple English. We couldn't get much help on getting info on Hatyai or nearby whereabouts. Breakfast had very limited choice. Sadly, a few packets of cashew nuts I bought as gift for my friends and relatives were missing. Only realized it upon reaching home. Did not notice it earlier as I bought 3 plastics full of goodies. I'm seeking for refund for both rooms for all the inconveniences we had to endure making our holiday very unpleasant. Photos has been submitted in the other review.
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Perveender K. R. S.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 129 week(s) ago
Not a pleasant stay it was, faulty ac not working leaking yet hotel gave out the room to their clients. Room not clean upon check in, wet towel on floor to cover leakage from the ac in room 312 and314. We then we changed to different room 303 and 304 where 303 AC gave problem at 2am not working, had to call the reception they sent in the maintenance person at that hour to go through the room window out on the balcony to check on compressor. We could not sleep at all. So warm and causing us to be awake for hotel maintenance to work at 2am when customers are within the room. Why wasn't this check being done before you have your customers check in? Again the hotel suggested that we move to another room at 2am to 3am how many times do you expect us to pack unpack move from one room to another? Room key for 318 was given but we did not get into that room at all. We definitely did not have a comfortable stay not a pleasant place to book rooms here. Please arrange for full refund of the selected rooms immediately. Thanks!
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1 people find it helpful
Number of reviews per page
20
40

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Lobby 4 Hansa JB

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hansa JB

Traveloka (678)
Other sources (169)
8.1
Very Good
From 678 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.0

Meal

7.7

Location

8.1

Service and Facilites

8.0

People often mention about Hansa JB
All
Bedroom (8)
Staff Friendliness (5)
Bathroom (5)
Distance to City Center (4)
Surroundings (4)
Ambiance (4)
Check-in/out Time (3)
Room Space (3)
Accessibility (2)
Family Friendly (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hansa JB

Number of reviews per page
20
40
Customer reviews
P***k
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
I didn't order any food, so I don't know. Regarding transportation, there are no taxis available; we used an app.
Translated by Google Icon
See original
Find this review helpful?
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.8
/10
Reviewed 2 week(s) ago
Asked to check in early, but could not. On the second day, asked to clean the room, but they only changed the bed sheet and towels, not cleaning the bathroom or vacuuming the room.
Find this review helpful?
R***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 60 week(s) ago
Just an old hotel. The bed is not comfortable and sagging. All furniture is old.
Find this review helpful?
G***t
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 71 week(s) ago
This hotel is a little rundown but well maintained. Multi-level free parking. 7-Eleven is opposite and also there is a club just right below the hotel. Overall, the hotel is ok, about 1.5KM away from Lee Garden Night Market.
+2
2 people find it helpful
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 78 week(s) ago
Best place to stay with family
1 people find it helpful
Sagsan S.
icon-origin-TRAVELOKA
5.3
/10
Reviewed 97 week(s) ago
Not friendly, very bad. Talking as if you are the only owner of the hotel.
Translated by Google Icon
See original
2 people find it helpful
h***h
icon-origin-TRAVELOKA
7.1
/10
Reviewed 100 week(s) ago
Musty smell, there are food scraps in the refrigerator, the water faucet is damaged, there is rust on it that will not come off. The elevator is used to go up and down and has only one compartment.
Translated by Google Icon
See original
2 people find it helpful
M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 103 week(s) ago
Don't have a halal restaurant near the hotal.
2 people find it helpful
MOHD S. B. M. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 108 week(s) ago
The best.. next time you can repeat again
Translated by Google Icon
See original
1 people find it helpful
Daniya m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 111 week(s) ago
The staffs are very good. The view is beautiful. The breakfast is clean and looks very delicious.
Translated by Google Icon
See original
Find this review helpful?
Kittipong N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 113 week(s) ago
สถานที่สะดวก ห้องพักมาตรฐาน ความสะอาดดี โดยรวมใช้ได้
Find this review helpful?
N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 114 week(s) ago
Creepy. Bad smell. Dusty carpet, also room. Really Old furniture. Rusty shower head. Air conditioner disfunction. We did ask to change room but receptionist tell us all room fully occupied. Just nice tall Building and Reception area. ✅ Happy and satisfied only with both nice Male Receptionist during check in. ❌ with Room and facilities. Hope management did Refurbish hotel room.
Read More
1 people find it helpful
L***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 115 week(s) ago
I was bitten by bed bugs and my leg and back have become swollen.
1 people find it helpful
Aaesoh L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 116 week(s) ago
บริการดี แต่ห้องน้ำ ฟักบัวเปิดยากนิดหน่อย
Find this review helpful?
Ferdinand Marco Wijaya
icon-origin-TRAVELOKA
6.1
/10
Reviewed 124 week(s) ago
The staff were very friendly but there is one staff that is didn't like at all because when I was asking for new pair of toothbrush, he ' s saying to me that I have to go to 7 eleven to go buy my own toothbrush.
1 people find it helpful
Creamson Z.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 125 week(s) ago
Seamless check-in with accommodating staff. The rooms are clean and cozy. The hotel is situated in a not so busy place though it's in the heart of the city, making it a wonderful place for quick stays.
Find this review helpful?
puttipong k.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 127 week(s) ago
พนักงานบริการดีมากๆ แต่ ห้องฝุ่นเยอะมากๆ สัมผัสได้ตั้งแต่ก้าวแรกที่เข้าไปในห้องเลยครับ จามบ่อยเลย ยิ่งตอนตื่นนอนรู้เลยว่ามีแต่ฝุ่น เพราะตื่นมาเจ็บคอ อยากให้โรงแรมปรับปรุงฝุ่นในห้องพักหน่อยครับ เพราะพนักงานบริการดีอยู่แล้ว ติดปัญหาแค่ห้องพัก แต่ถือว่าเป็นปัญหาใหญ่เลยครับ
3 people find it helpful
esa p. r.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 129 week(s) ago
Kamar berbau apek, pengap! Sangat Berdebu. Hotel bintang 4 dengan interior kuno. Staf ramah. Hanya saja tidak bisa early check in padahal tamunya gak ada.
1 people find it helpful
CHARANJIT K. S. S.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 129 week(s) ago
Type of room: Premier Room (Connecting Rooms) We had a very inconvenient stay for 3 nights. We wanted to cancel booking and go to another hotel but they told us to deal directly with the application. The room was in bad condition. Pool of water in both rooms on the floor from the AC, as we entered the room on day 1 itself. We complained and the staff just threw some towel on it. Due to that the room was moist and damp and smelly. That night at 11pm after we complained again, they changed our rooms because the smell got bad. Despite the change of rooms air conditioner in new room was still not working. Room was hot and not comfortable at all. At 2 am maintenance had to be called in for repairs. At 2am they assessed the compressor at the balcony through the window giving us sleepless nights. Again they told us to change the room as it could not be repaired. It is easy for them to keep changing our rooms but it causes so much inconveniences to us to pack and move our things over and over again. Rooms were not clean with hair on floor. Heater was not hot enough and we had to bathe in almost cold water. Staff at the counter could not communicate with us even in simple English. We couldn't get much help on getting info on Hatyai or nearby whereabouts. Breakfast had very limited choice. Sadly, a few packets of cashew nuts I bought as gift for my friends and relatives were missing. Only realized it upon reaching home. Did not notice it earlier as I bought 3 plastics full of goodies. I'm seeking for refund for both rooms for all the inconveniences we had to endure making our holiday very unpleasant. Photos has been submitted in the other review.
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Perveender K. R. S.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 129 week(s) ago
Not a pleasant stay it was, faulty ac not working leaking yet hotel gave out the room to their clients. Room not clean upon check in, wet towel on floor to cover leakage from the ac in room 312 and314. We then we changed to different room 303 and 304 where 303 AC gave problem at 2am not working, had to call the reception they sent in the maintenance person at that hour to go through the room window out on the balcony to check on compressor. We could not sleep at all. So warm and causing us to be awake for hotel maintenance to work at 2am when customers are within the room. Why wasn't this check being done before you have your customers check in? Again the hotel suggested that we move to another room at 2am to 3am how many times do you expect us to pack unpack move from one room to another? Room key for 318 was given but we did not get into that room at all. We definitely did not have a comfortable stay not a pleasant place to book rooms here. Please arrange for full refund of the selected rooms immediately. Thanks!
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