Holiday Inn Express PHUKET PATONG BEACH CENTRAL by IHG, an IHG Hotel

Good hotel and helpful staff in a convenient location.

The fridge was not working

Good location within walking distance of shops, restaurants and beach.

Location was great as it was very near the food market. Area was great for shopping too

Very close to the beach and dining options. Some more Thai food options from room service would be nice.

No problem

It’s close to the beach and everything is close to the central Mall and walking street.

Great stay on the beach

Beautiful Hotel

Amazing staff, amazing room and so close to the ocean! Stay here!

I was charged twice for having my laundry done staff were very uncooperative

Perfect place. Near the beach.

This is a very nice hotel, much better than those in the US. Staff was polite and attentive. The property is in excellent condition.

Great place. Not old. Great location

It was perfect, thank you for beautiful hotel and service of everyone. We will be back ♥️

The place is conveniently located near the Patong Beach. Many food options around. However, Chek-in experience was bad. I booked 3 rooms. When I arrived at 3.30 pm, I was told 1 room was not available and I had to wait for an hour. I came back to the reception at 4.30 pm and the room was still not available. We had to proceed with our activities and checked in to the last room at 8.30 pm when we returned from dinner. Out of the 2 rooms available immediately at 3.30 pm, one room was wrongly issued to us. We opened the door and wa surprised that the room was occupied. Both the guests inside and us were shocked. CNA can that happene! Concerned abt the security where front desk issued a room and let us access the room while someone is still staying in. No reason nor apologise were provided. We were just moved to another room. When we made the booking, we requested all 3 rooms to be next to each other. But only 2 weee next to each other. The 3rd rooms was in the same block but different level. I think this can be done better. While I can understand the constraints. On checking out, we requested for late check out for late check out as our flight was at .30 pm. We negotiated and only one of the rooms was delay til 2 pm and we had to check out of the other rooms at 12 noon. We appealed for later check out on the 1 ro and was flatly rejected. We cited the unpleasant experience at check in. The reception staff just said “I on this shift. Please talk to the manager tomorrow.”.

The hotel offers easy access to Patong Beach and various restaurants and street markets in the area. The property is showing its age and the rooms could use some major renovations. We had to move twice because of loud noise from the street and excessive humidity in the next room. The staff were very attentive to our concerns and made sure that we were comfortable and that the air conditioning worked properly. We even received a letter of apology, free snacks and an offer for a late checkout. Great service!

La ubicación del hotel es excelente, el desayuno perfecto. Las habitaciones están muy bien, el hotel como tal no es tan grande como se mira en fotografía, por lo demás está muy bien.

I thought there are better hotels in Patong to stay in for less money.

Terrible and unsafe. We have requested for high floor but was given ground floor instead. We booked 2 rooms. One room has nail in the middle of the headboard on the king bed. And there are wire dangling near the lamp. We requested for room change but was told that there is no room. Because of this we have to endure the danger for a night. Cannot imagine what will happen if our head got cut by the nail. I cannot believe Holiday Inn sell such room to guests. Please see my pictures for evident.