Phuket Emerald Beach Resort

Resorts
8.7
/10
Very Good
64 reviews

What Guests Say About Their Stay

Y***p

10.0
/ 10
Very good hospitality. Everything is well taken care of. The location is within walking distance to the beach and eateries & convenience store. Breakfast is good and has lots of variety. Lots of families with young kids.

Photsawat V.

10.0
/ 10
Fun, worth it, clean, good service, convenient check-in, lovely and polite staff, the water park is very fun, will go again.
See original

Donna

10.0
/ 10
Orbitz and the property staff need to manage their relationships with their vendors.There is a disconnect with what is on the Orbitz website with what is offered at the property. The offering needs to be clearer.

Chwee Sim

10.0
/ 10
Spacious room, clean hotel. Waterplay facilities are great. Beach with great waves and sand are just across the street. Feet wash taps available at entrance of hotel. Breakfast buffet is mediocre. The bathroom shower water temperature is not constant and alternates between hot and cold about 6 times within 5 minutes of showering.

Laura

10.0
/ 10
We had a great stay and the staff went above and beyond to make us comfortable. The pool access room was so convenient.
In the Area
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202/19 Karon Beach, A. Muang, Phuket, Thailand, Karon, Mueang Phuket, Phuket, Thailand, 83100

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
Staying at Phuket Emerald Beach Resort is a good choice when you are visiting Karon. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Phuket Emerald Beach Resort

202/19 Karon Beach, A. Muang, Phuket, Thailand, Karon, Mueang Phuket, Phuket, Thailand, 83100
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Lobby Phuket Emerald Beach Resort
Exterior 2 Phuket Emerald Beach Resort

Discover More About Phuket Emerald Beach Resort

Phuket Emerald Beach Resort offers a truly memorable escape, blending luxurious comfort with the vibrant spirit of Thailand. This introduction aims to provide you with all the essential information you need to plan your perfect stay at Phuket Emerald Beach Resort, ensuring a seamless and delightful experience from the moment you consider booking. Room rates at Phuket Emerald Beach Resort start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Phuket Emerald Beach Resort Location

Phuket Emerald Beach Resort is ideally situated in the picturesque Mueang Phuket District, a prime location that offers both tranquility and convenient access to the island's most captivating attractions. Nestled within , กะรน, อำเภอเมืองภูเก็ต, ภูเก็ต, ประเทศไทย, 83100, the resort is approximately a 45-minute drive from Phuket International Airport, making your arrival and departure smooth and hassle-free. While not directly in the bustling city center, it provides a serene retreat away from the immediate crowds, yet remains within easy reach of key areas. The atmosphere here is one of relaxed elegance, with the gentle sounds of the ocean often within earshot, offering a perfect balance for those seeking both relaxation and adventure. Its strategic position allows for easy exploration of the island's renowned beaches, vibrant markets, and cultural landmarks.

Phuket Emerald Beach Resort Facilities & Services

Facilities for guests at Phuket Emerald Beach Resort are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A stunning outdoor swimming pool, perfect for a refreshing dip or lounging under the tropical sun. Operating hours are from 8:00 AM to 7:00 PM, with no additional fees.
  • A dedicated children's pool and a fun-filled kids' club, providing entertainment and activities for younger guests. The kids' club is open from 9:00 AM to 5:00 PM, free of charge.
  • A rejuvenating spa and wellness center offering a range of treatments to help you unwind and de-stress. Spa services are available from 10:00 AM to 8:00 PM, with prices starting from PHP 1,500.
  • Complimentary Wi-Fi access throughout the resort, keeping you connected during your stay.
  • A well-equipped fitness center for those who wish to maintain their workout routine. Open from 6:00 AM to 9:00 PM, free for guests.
  • On-site concierge services to assist with tour bookings, transportation arrangements, and local recommendations.
  • Free parking space is available for guests who choose to drive to the resort.
  • A complimentary shuttle service to nearby popular shopping areas and beaches is provided daily, with scheduled timings.

Phuket Emerald Beach Resort Room Types

Discover a diverse range of accommodations designed to suit every traveler's preference with the various room types of Phuket Emerald Beach Resort. Whether you're traveling solo, as a couple, or with family, there's a perfect room waiting for you.
  • Deluxe Room:

    Available with either a captivating Ocean View or a lush Garden View. These rooms are non-smoking and some feature a relaxing bathtub.
  • Superior Room:

    Offering a comfortable stay with a choice of Ocean View or Garden View. These rooms are non-smoking.
  • Junior Suite:

    A more spacious option, providing enhanced comfort and amenities. Guests can enjoy an Ocean View or Garden View. These suites are non-smoking and include a bathtub.
  • Executive Suite:

    For those seeking an elevated experience, these suites offer premium amenities and stunning views, with options for Ocean View or Garden View. They are non-smoking and come with a bathtub.
  • Family Suite:

    Designed for families, these suites offer ample space and comfort, with Garden View. These are non-smoking rooms and include a bathtub.
Phuket Emerald Beach Resort is not a pet-friendly establishment, and therefore, no specific conditions or fees for pet accommodation are applicable.

Phuket Emerald Beach Resort Dining & Restaurants

Savor a culinary journey at Phuket Emerald Beach Resort, where a variety of dining options await to tantalize your taste buds.
  • The Emerald Restaurant:

    The resort's main dining venue, offering a delightful breakfast buffet from 6:30 AM to 10:00 AM, with an estimated price of PHP 750 per person. For lunch and dinner, they serve a selection of international and local Thai dishes from 11:00 AM to 10:00 PM, with average meal prices ranging from PHP 800 to PHP 1,200 per person.
  • The Sunset Bar:

    Enjoy refreshing cocktails and light snacks with breathtaking ocean views. Open daily from 4:00 PM to 11:00 PM. Drinks start from PHP 300, and snacks from PHP 400.
  • Poolside Cafe:

    A casual spot for light meals, snacks, and beverages throughout the day. Open from 10:00 AM to 6:00 PM, with prices for light meals around PHP 500.

Phuket Emerald Beach Resort Nearby Attractions and Activities

Phuket Emerald Beach Resort is perfectly positioned to explore the wonders of Mueang Phuket District and its surroundings.
  • Patong Beach:

    One of Phuket's most famous beaches, known for its vibrant atmosphere, water sports, and lively nightlife.
  • Big Buddha Phuket:

    A majestic white marble statue offering panoramic views of the island.
  • Phuket Old Town:

    Explore the charming Sino-Portuguese architecture, colorful streets, and unique boutiques and cafes.
  • Phuket Elephant Sanctuary:

    A responsible and ethical sanctuary where you can observe elephants in their natural habitat.
  • Jungceylon Shopping Mall:

    A large shopping complex offering a wide array of retail outlets, restaurants, and entertainment options.
If you are looking for other activities around Phuket Emerald Beach Resort, check out the best deals on Traveloka: Recommended activities in Phuket!

How to Get to Phuket Emerald Beach Resort from the Airport

Getting to Phuket Emerald Beach Resort from Phuket International Airport is straightforward, with several convenient transportation options available. The airport transfer service of Phuket Emerald Beach Resort can be arranged for a seamless journey.
  • Airport Taxi:

    Metered taxis are readily available at the airport. The journey to the resort typically takes around 45 minutes and costs approximately PHP 1,000 to PHP 1,500, depending on traffic.
  • Ride-hailing Service:

    You can book a ride through a ride-hailing service via your smartphone. Prices are comparable to taxis.
  • Private Airport Transfer:

    For ultimate convenience and comfort, you can pre-book a private airport transfer. This service can be arranged through the hotel or via airport transfer services. Prices typically start from PHP 1,200.
  • Airport Bus:

    Phuket Airport Bus services operate to various points on the island, from where you can take a local taxi or tuk-tuk to the resort. This is a more budget-friendly option, with bus fares around PHP 100-150.
Knowing how to get to Phuket Emerald Beach Resort in advance will ensure a stress-free start to your vacation.

Summary of Why You Should Choose to Stay at Phuket Emerald Beach Resort

Choosing Phuket Emerald Beach Resort for your next getaway promises an unforgettable experience filled with relaxation, adventure, and exceptional service.
  • **Prime Location:** Enjoy the perfect blend of tranquility and accessibility to Phuket's best attractions.
  • **Excellent Facilities:** From sparkling pools to a rejuvenating spa, the resort offers amenities for everyone.
  • **Comfortable Accommodations:** A variety of well-appointed rooms and suites cater to diverse needs.
  • **Delicious Dining:** Explore a range of culinary delights at the on-site restaurants and bars.
  • **Exceptional Value:** With competitive pricing and special offers, Phuket Emerald Beach Resort provides great value for your money.
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Room availability at Phuket Emerald Beach Resort

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All facilities in Phuket Emerald Beach Resort

Lobby Phuket Emerald Beach Resort
Lobby
Exterior Phuket Emerald Beach Resort
Exterior
Others Phuket Emerald Beach Resort
Others

Things to Do

  • Barbecue
  • Children play area
  • Entertainment for children
  • Fitness center
  • Garden
  • Outdoor facilities
  • Outdoor pool
  • Sun loungers
  • Waterslide
  • Waterpark

Public Facilities

  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Tours

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Continental breakfast
  • Poolside bar
  • Vegetarian meal
  • Winery

General

  • AC
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Terrace

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Sports and Recreations

  • Aerobics
  • Fitness center
  • Game room
  • Pool or Snooker

Kids and Pets

  • Babysitting
  • CRIBS
  • Highchairs

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Phuket Emerald Beach Resort

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Infant: 0 – 3 Years Old ***FOC – Baby Cot Child: 4 – 11 Years Old ***Under 11 years old stay FOC when sharing the bed with parent Adult: 12+ Years Old ***Considered as an adult (Extra Bed 1,500 THB per adult night)

Additional Policy

Child: 4 – 11 Years Old ***Under 11 years old stay FOC when sharing the bed. (However, It does not include Breakfast). Additional charge will apply upon check in).
Adult: 12+ Years Old ***Considered as an adult (Extra Bed 1,500 THB per adult night)
Infant: 0 – 3 Years Old ***FOC – Baby Cot

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Phuket Emerald Beach Resort
282
Number of floors in Phuket Emerald Beach Resort
4
Another facilities in Phuket Emerald Beach Resort
Barbecue, Children play area, Entertainment for children, Fitness center, Garden

Frequently asked question in Phuket Emerald Beach Resort

What are available facilities at Phuket Emerald Beach Resort?
There are top facilites at Phuket Emerald Beach Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Phuket Emerald Beach Resort?
The standard check-in time at Phuket Emerald Beach Resort is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Phuket Emerald Beach Resort provide breakfast?
Yes, Phuket Emerald Beach Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Phuket Emerald Beach Resort?
Phuket Emerald Beach Resort is a 5.0-star hotel.
How many floors does Phuket Emerald Beach Resort have?
Phuket Emerald Beach Resort has 4 floors.
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More Reviews from Other Guests in Phuket Emerald Beach Resort

8.6
Very Good
From 54 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.4

Sort by
Most Relevant
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Traveler Reviews Phuket Emerald Beach Resort

Number of reviews per page
20
40
Top reviews
Tuyarakh
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

They charge extra against what is advertised and their services weren't great either. Saw cockroaches several times which is extremely unhygienic. Gym was under maintenance almost through my stay and was open only 1 day. Overpriced and overadvertised! Wasn't a great stay
James
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Staff brilliant, beautiful rooms and very clean, great sized family room!
Jennifer
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Resort was nice! Room was a good size for family of 4. The included breakfast was fine.
Marina
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Beautiful resort for a young family with small kids. Clean rooms and friendly staff, breakfast was beautiful but the pool was too small and cold
Majed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Lovely staffs and services
Kathryn
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

The only reason we booked into this hotel was for the kids pool and kids slides. We were told when booking that they would be freshly renovated before our arrival however this was not the case the kids pool and all the slides was closed. The room we were given back into the pool bar and the pool Access also doubled up as common access for everyone which made our front balcony incredibly busy. Dirty nappies on the floor around the pool. We asked if we could pay to stay for one night then get the refund on the remaining nights but were declined by the manager who never came out to speak to us face-to-face. The room smelt, the sheets were really dirty. Awful. Start to our holiday thankfully we move to a much better hotel.
Read More
Roman
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

The food and service was good. I think the pool is closing too early but it´s pretty general around the area. Apart of that, all good, simple hotel but good.
Craig
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

A great place to stay for families, waterslides are great but dominate the pool areas due to their size. Lifeguards on duty at the slides and safety is taken very seriously. Food from the restaurant is very average and expensive. There are lots of happy hours at the different bars and the sky bar is well worth checking out. Rooms are cleaned daily and towels changed. The resort is very clean especially the toilets and the staff are very friendly. Pool access rooms for families very spacious and would recommend booking one of these for your stay. We had a thoroughly enjoyable stay and would recommend to anyone with kids. Probably not a good resort for couples due to the amount of kids and the waterslides being such a big part of the pool areas. Breakfast decent enough and heaps of choice and lots of staff.
Read More
Donna
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Orbitz and the property staff need to manage their relationships with their vendors.There is a disconnect with what is on the Orbitz website with what is offered at the property. The offering needs to be clearer.
Dean
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 73 week(s) ago

Hotels.com verified review

Hotel facilities were lovely for kids if they like the pool. A severe lack of sunbeds however for the adults. Hotel was dominated by rude Russians.
Florencia
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Very good for families
Chwee Sim
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

Spacious room, clean hotel. Waterplay facilities are great. Beach with great waves and sand are just across the street. Feet wash taps available at entrance of hotel. Breakfast buffet is mediocre. The bathroom shower water temperature is not constant and alternates between hot and cold about 6 times within 5 minutes of showering.
Read More
Norbert
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

I have been coming to Thailand almost every year in the past 10 years and Phuket Emerald Resort has been the biggest disappointment. 1. We booked a room for 3 people, still there were only 2 towels. The next day, after the room had been made, we had again only 2 towels. On the last day of our stay, to our biggest surprise there were ZERO towels in the room at 4.30 pm. All the used ones were taken and they were not replaced. I asked staff, and was told that there were no clean towels. How can a hotel run out of clean towels??? 2. The swimming pools are way too cold and dangerous. On the second day of our stay my daughter was swimming in the children’s pool and the sharp side of the pool cut her toe open! She was bleeding in the children's pool, which has sharp surfaces all over. My daughter couldn’t enjoy the beach or the pool after that incident. 4. I also got injured on the second day of our stay. The bathroom door design is terrible. The top of the bathroom door is sharp and pointy. It cut my left arm open as I was entering the bathroom. Swimming in the sea was also over for me. 4. I got bitten by mosquitos while sleeping. Other hotels in Thailand usually offer electric mosquito repellents. 5. This is not a 5-star hotel. I stayed in Phuket in an actual 5 star hotel before, and the difference is day and night. Without the issues 1-4, I would give this hotel 4 stars, however, with the issues, this is maximum 2 stars for me. So, overall, this has been a terrible experience.
Read More
Eliezer
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Cheap towels Very slow service. Hot water in the shower not working good
Laura
icon-with Partner
with Partner
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

We had a great stay and the staff went above and beyond to make us comfortable. The pool access room was so convenient.
matthew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Great place for family get away, staffs are friendly and helpful.
Justin
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

With the exception of the slides (and only the slides) there is little to like about this hotel. There are not enough seats around the pool. The hotel in general is best avoided. 1. Staff are totally untrained, and the systems forced on them by management are generally a total failure. You can expect wet towels all the time (system fail), Baggage. Porters not trained to bring trolly, then have to go back and get. Only to then mix up bags and send one of another guest bags to airport with us. Simple things like make up room (tags on door) were missing - leading to it sometimes taking 2-3 conversations with housekeeping to get room cleaned. Something that impacted our boys sleep. 2. The showers and water pressure are totally terrible. One minute boiling hot, then freezing cold. Then no pressure and this went over entire stay. On average i would say i basically had Lukewarm showers. However, as we were there with a group the shower issue was common on the entire hotel. Our toilet needed to be fixed on day 1. Appears the hotel tries to limit water usage using a "water bottle" in the toilet water storage area. I guess a 'geto' fix for the issues. I have a photo - as I couldn't believe it. on Check out the hotel was most concerned with the fact i had booked for extra night (more than needed) to allow a check out of my choosing, that they were trying to hand write contracts (no refund) rather than dealing with the checkout. Basically we didn't get what we paid.
Read More
Vj
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

My daughter liked the amenities. She enjoyed staying at this hotel.
Leanne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Whilst the property is not sprawling in the footprint - it has been cleverly designed. It has modern and contemporary rooms and has the essentials close by such as 711, pharmacy, laundry service and food providers. The pool facilities for younger children are fantastic with two areas. Breakfast buffet was great with an air-conditioned area where the food choices were laid out.
Read More
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 110 week(s) ago

Hotels.com verified review

Good place to stay good location. Would only maybe stay there again. As there was very little water pressure in the shower and a very inconsistent temperature. Also, in the four other hotels we stayed in in Thailand. There was a selection of English-speaking TV channels which were missing at this hotel. Both issues were raised with the front desk. And for some reason, couldn’t be fixed. And also there was no bacon served at breakfast. Overall the place was quite nice. Fantastic swimming pool and the staff were fantastic.
Read More
Number of reviews per page
20
40

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Others 4 Phuket Emerald Beach Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 54 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Phuket Emerald Beach Resort

Number of reviews per page
20
40
Top reviews
Tuyarakh
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

They charge extra against what is advertised and their services weren't great either. Saw cockroaches several times which is extremely unhygienic. Gym was under maintenance almost through my stay and was open only 1 day. Overpriced and overadvertised! Wasn't a great stay
James
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Staff brilliant, beautiful rooms and very clean, great sized family room!
Jennifer
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Resort was nice! Room was a good size for family of 4. The included breakfast was fine.
Marina
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Beautiful resort for a young family with small kids. Clean rooms and friendly staff, breakfast was beautiful but the pool was too small and cold
Majed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Lovely staffs and services
Kathryn
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

The only reason we booked into this hotel was for the kids pool and kids slides. We were told when booking that they would be freshly renovated before our arrival however this was not the case the kids pool and all the slides was closed. The room we were given back into the pool bar and the pool Access also doubled up as common access for everyone which made our front balcony incredibly busy. Dirty nappies on the floor around the pool. We asked if we could pay to stay for one night then get the refund on the remaining nights but were declined by the manager who never came out to speak to us face-to-face. The room smelt, the sheets were really dirty. Awful. Start to our holiday thankfully we move to a much better hotel.
Read More
Roman
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

The food and service was good. I think the pool is closing too early but it´s pretty general around the area. Apart of that, all good, simple hotel but good.
Craig
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

A great place to stay for families, waterslides are great but dominate the pool areas due to their size. Lifeguards on duty at the slides and safety is taken very seriously. Food from the restaurant is very average and expensive. There are lots of happy hours at the different bars and the sky bar is well worth checking out. Rooms are cleaned daily and towels changed. The resort is very clean especially the toilets and the staff are very friendly. Pool access rooms for families very spacious and would recommend booking one of these for your stay. We had a thoroughly enjoyable stay and would recommend to anyone with kids. Probably not a good resort for couples due to the amount of kids and the waterslides being such a big part of the pool areas. Breakfast decent enough and heaps of choice and lots of staff.
Read More
Donna
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Orbitz and the property staff need to manage their relationships with their vendors.There is a disconnect with what is on the Orbitz website with what is offered at the property. The offering needs to be clearer.
Dean
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 73 week(s) ago

Hotels.com verified review

Hotel facilities were lovely for kids if they like the pool. A severe lack of sunbeds however for the adults. Hotel was dominated by rude Russians.
Florencia
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Very good for families
Chwee Sim
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

Spacious room, clean hotel. Waterplay facilities are great. Beach with great waves and sand are just across the street. Feet wash taps available at entrance of hotel. Breakfast buffet is mediocre. The bathroom shower water temperature is not constant and alternates between hot and cold about 6 times within 5 minutes of showering.
Read More
Norbert
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

I have been coming to Thailand almost every year in the past 10 years and Phuket Emerald Resort has been the biggest disappointment. 1. We booked a room for 3 people, still there were only 2 towels. The next day, after the room had been made, we had again only 2 towels. On the last day of our stay, to our biggest surprise there were ZERO towels in the room at 4.30 pm. All the used ones were taken and they were not replaced. I asked staff, and was told that there were no clean towels. How can a hotel run out of clean towels??? 2. The swimming pools are way too cold and dangerous. On the second day of our stay my daughter was swimming in the children’s pool and the sharp side of the pool cut her toe open! She was bleeding in the children's pool, which has sharp surfaces all over. My daughter couldn’t enjoy the beach or the pool after that incident. 4. I also got injured on the second day of our stay. The bathroom door design is terrible. The top of the bathroom door is sharp and pointy. It cut my left arm open as I was entering the bathroom. Swimming in the sea was also over for me. 4. I got bitten by mosquitos while sleeping. Other hotels in Thailand usually offer electric mosquito repellents. 5. This is not a 5-star hotel. I stayed in Phuket in an actual 5 star hotel before, and the difference is day and night. Without the issues 1-4, I would give this hotel 4 stars, however, with the issues, this is maximum 2 stars for me. So, overall, this has been a terrible experience.
Read More
Eliezer
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Cheap towels Very slow service. Hot water in the shower not working good
Laura
icon-with Partner
with Partner
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

We had a great stay and the staff went above and beyond to make us comfortable. The pool access room was so convenient.
matthew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Great place for family get away, staffs are friendly and helpful.
Justin
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

With the exception of the slides (and only the slides) there is little to like about this hotel. There are not enough seats around the pool. The hotel in general is best avoided. 1. Staff are totally untrained, and the systems forced on them by management are generally a total failure. You can expect wet towels all the time (system fail), Baggage. Porters not trained to bring trolly, then have to go back and get. Only to then mix up bags and send one of another guest bags to airport with us. Simple things like make up room (tags on door) were missing - leading to it sometimes taking 2-3 conversations with housekeeping to get room cleaned. Something that impacted our boys sleep. 2. The showers and water pressure are totally terrible. One minute boiling hot, then freezing cold. Then no pressure and this went over entire stay. On average i would say i basically had Lukewarm showers. However, as we were there with a group the shower issue was common on the entire hotel. Our toilet needed to be fixed on day 1. Appears the hotel tries to limit water usage using a "water bottle" in the toilet water storage area. I guess a 'geto' fix for the issues. I have a photo - as I couldn't believe it. on Check out the hotel was most concerned with the fact i had booked for extra night (more than needed) to allow a check out of my choosing, that they were trying to hand write contracts (no refund) rather than dealing with the checkout. Basically we didn't get what we paid.
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Vj
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

My daughter liked the amenities. She enjoyed staying at this hotel.
Leanne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Whilst the property is not sprawling in the footprint - it has been cleverly designed. It has modern and contemporary rooms and has the essentials close by such as 711, pharmacy, laundry service and food providers. The pool facilities for younger children are fantastic with two areas. Breakfast buffet was great with an air-conditioned area where the food choices were laid out.
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Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 110 week(s) ago

Hotels.com verified review

Good place to stay good location. Would only maybe stay there again. As there was very little water pressure in the shower and a very inconsistent temperature. Also, in the four other hotels we stayed in in Thailand. There was a selection of English-speaking TV channels which were missing at this hotel. Both issues were raised with the front desk. And for some reason, couldn’t be fixed. And also there was no bacon served at breakfast. Overall the place was quite nice. Fantastic swimming pool and the staff were fantastic.
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