Syama Sukhumvit 20

Good size rooms. Unfortunately there was maintenance work being carried out during the stay which could be heard from the 5th floor

Nice small hotel located within quick walks to shopping, dining and bars. Clean, but showing a little age. The worst thing is the rooms have unfortunately laid out bathroom designs. No privacy when doing your business in the w/c. The bathing area has a tub and shower behind a privacy door. Very strange design.

No parking,no staff communication about early check in. No help from staff at all during check in and check out. Very poor staff

It’s not bad for the price lots of construction so if you’re considering getting sleep past 9 am in the morning you might as well forget it because there’s jackhammers going all day. Smells a bit mouldy and musty in the main lobby and in one of the rooms we stayed in. Overall not bad for the price but kind of a two or three star although the staff is really nice..

The most convenient hotel to stay.very clean also. It is walking distance right in between Terminal 21 and EmSphere. 2nd time in Bangkok and I've stayed here both times.

Clean modern has a small gym and pool

Clean Quite Staff need more communication skills.

It is a horrible place. I lasted only 20 minutes I don’t think places like hotels.com should advertise places like this. Paid for 2 nights Stayed less than 20 minutes could not go out fast enough. For future travelers note There is no windows. There is no showers. Everywhere a sign that says must keep quiet after 9 pm. For god sake this is Bangkok we are talking about. For a place that offers nothing. They were very strict on noise levels. Zero chance of recommendation Total waste of 2 nights money. Note to fellow travelers. It’s is off the side street. Surrounded by bars and brothels and they say no noise sound funny to me

The girl who cleaned the room for me qas wondeful. Always happy and smiling with positve energy. Rememember to always tip for good service.

Close to many restaurants and massage

Nice room very spacious

the room was great, great bed and bath tub, lots of space, no real windows in the room but idk if like that for all rooms, pool was very small but was able to swim a bit, gym has very minimal equipment and i couldn't get the air conditioning to work but i didn't bring up that issue to staff

Pros - Huge, clean, quiet room with a great bathtub and comfy bed. Friendly staff with speedy check in and out. One minute walk to the main road. Cons - Several brothel type bars and massage shops right outside. This didn't bother me but probably not great for people with kids. Stairs to the rooftop pool were extremely steep and a bit rickety. There was no natural light in the room.

It was a great hide away place. Close to the Main Street and walking distances from bars.

Wifi was not great! In and out for whole stay.

Booked 3 nights in a room with a “city view” and “blackout curtains” listed in the amenities. When I arrived, the room had no window. Hair was on the floor of the room, in the sink and shower. I asked to switch rooms and was told the “city view” rooms were sold out. I’m not sure how you allow someone to book a sold out room and say nothing when the person checks in. I was shown another room that was also dirty. Asked for my money back, and was assured that I would get a full refund. I was given a copy of the email from the manager to Expedia stating that I would get a full refund. Later when I contacted Expedia, I was told the manager of the hotel had not authorized a refund. Even though I sent a copy of the email I had been given from the manager, I had to contact Expedia 3 more times about this. Each time, it was escalated to another department, and I received the same generic reply saying “sorry” they weren’t able to process the refund. After the 4th time, Expedia was able to get the refund approved. This took 3 weeks. I wonder how many people would have just given up and lost the money? This is a bad review on Expedia too. I have booked faithfully for YEARS, but I am considering switching fully to Agoda. One last remark on the hotel: when I was sitting in the lobby waiting for the manager to contact me about my refund, I watched the front desk attendant give the same dirty windowless room to the next traveler who had just walked in…without cleaning it. Enough said.

It was quiet and good location.

Air conditioning very poor . Unable to adjust. Was too hot in room

Overall very good. Great room, service and staff. Internet speed was ok but needs a little work.

The hotel is very close to the pub even though it’s in a alley. Not recommended for family with little kids. For couples it’s fine. The staff there can speaks English with no problem. But the breakfast was just bland and you could get better food outside of the hotel... just skip it, the price with breakfast is not worth it. My room has a good bathtub with jacuzzi function. The bathroom is clean. It could be nice with the Bluetooth function in the room works. Bed is comfortable and big. AC is strong and cool. About 6-7 mins walk to Asok station where you can do shoppings in Terminal 21.