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Hotel Kaya Belek - All Inclusive

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8.0
/10
Very Good
168 reviews

What Guests Say About Their Stay

Yu

10.0
/ 10
We have had a joyful stay at Kaya Belek! The staff are very professional and helpful and the room is spacious and spotless. The food provided is international and properly cooked. It was a bit too cold for us to use the outdoor pool and the waterpark on site was refurbishing, but the indoor pool was heated at 28C and the kids enjoyed a lot in there too. Would definitely recommend!

yasar

10.0
/ 10
i stayed here for 6 nights and it was my best holiday ever with all amenities, all you need to keep u you busy is at kaya belek i enjoyed the swim here All staff were lovely always come to offer you drinks and snacks, the main restaurant was outrageous with all kind of food from meat to dessert and sitting area was fabulous, food, staff,chef restaurant is 10/10 in the main restaurant my favourite staff was mehmet and from the lobby was huseyinuguten with roll skates both were very friendly. excellent overall would recommend my friends and family to enjoy here at kaya belek

Rohit

10.0
/ 10
We had a wonderful time at Kaya Belek. The hotel was nice but there is room for improvement. I was shocked to see the use of plastic straws. I think they should replace them with more eco-friendly options. The air-conditioning should be improved in the whole resort. There are areas of the resort which don't feel too comfortable. Evening entertainment was amazing. the 9:15 shows at the theatre are wonderful. Themed dinner buffet can be introduced. Like a section of buffet could be reserved for themed section. Like, Mexican, Chinesse, Indian, etc.
In the Area
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Kadriye Beldesi Uckum Tepesi Serik, Serik, Antalya, Turkey, 7500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Hotel Kaya Belek - All Inclusive is located in area / city Serik. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Kaya Belek - All Inclusive

Kadriye Beldesi Uckum Tepesi Serik, Serik, Antalya, Turkey, 7500
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Lobby Hotel Kaya Belek - All Inclusive
Lobby 2 Hotel Kaya Belek - All Inclusive

Discover More About Hotel Kaya Belek - All Inclusive

General


Near Kadriye Beach

Location


With a stay at Hotel Kaya Belek - All Inclusive in Serik (Belek Golf Area), you'll be within a 10-minute walk of Kaya Eagles Golf Club and Kadriye Beach. This all-inclusive property is 11.3 mi (18.1 km) from Lara Beach and 0.9 mi (1.5 km) from Carya Golf Club.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Kaya Eagles Golf Club - 0.6 km / 0.4 mi
Kadriye Beach - 0.7 km / 0.4 mi
Carya Golf Club - 1.5 km / 0.9 mi
Belka Golf Club - 1.7 km / 1 mi
Garden of Tolerance - 1.8 km / 1.1 mi
Antalya Golf Club - 2.1 km / 1.3 mi
National Golf Club - 3.2 km / 2 mi
Cullinan Links Golf Club - 3.4 km / 2.1 mi
Belek Public Beach - 5.2 km / 3.3 mi
MM Migros - 5.8 km / 3.6 mi
Belek Mosque - 6.3 km / 3.9 mi
Montgomerie Golf Course - 8.1 km / 5 mi
Cornelia Golf Club - 8.1 km / 5.1 mi
Belek Beach Park - 9.2 km / 5.7 mi
Asklepion Spa & Thalasso - 9.6 km / 6 mi

The preferred airport for Hotel Kaya Belek - All Inclusive is Antalya Intl. Airport (AYT) - 30.3 km / 18.8 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Serik? This property has 71231 square feet (6620 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Grab a bite at BBQ, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 8:00 AM to 10:00 AM.

Rooms


Make yourself at home in one of the 518 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

All facilities in Hotel Kaya Belek - All Inclusive

Bar, Cafe and Lounge Hotel Kaya Belek - All Inclusive
Bar, Cafe and Lounge
Swimming Pool Hotel Kaya Belek - All Inclusive
Swimming Pool
Entertainment Facility Hotel Kaya Belek - All Inclusive
Entertainment Facility
Fitness Center Hotel Kaya Belek - All Inclusive
Fitness Center
Functional Hall Hotel Kaya Belek - All Inclusive
Functional Hall

Things to Do

  • Waterpark
  • Indoor pool
  • Private beach
  • Turkish bath
  • Beach umbrella
  • Health club
  • Garden
  • Spa
  • Beach towel
  • Sauna
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Basketball
  • Game room
  • Volleyball
  • Waterskiing
  • Billiard
  • Jet ski
  • Canoeing
  • Tennis court
  • Golf course

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

General

  • Smoking area
  • Banquet
  • Parking
  • Terrace

Accessibilty

  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon

Family-friendly Facilities

  • Kids club
  • Children pool

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Kaya Belek - All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Kaya Belek - All Inclusive
518
Number of floors in Hotel Kaya Belek - All Inclusive
5
Another facilities in Hotel Kaya Belek - All Inclusive
Waterpark, Indoor pool, Private beach, Turkish bath, Beach umbrella

Frequently asked question in Hotel Kaya Belek - All Inclusive

What are available facilities at Hotel Kaya Belek - All Inclusive?
There are top facilites at Hotel Kaya Belek - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Kaya Belek - All Inclusive?
The standard check-in time at Hotel Kaya Belek - All Inclusive is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Kaya Belek - All Inclusive provide breakfast?
Yes, Hotel Kaya Belek - All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Kaya Belek - All Inclusive?
Hotel Kaya Belek - All Inclusive is a 5.0-star hotel.
How many floors does Hotel Kaya Belek - All Inclusive have?
Hotel Kaya Belek - All Inclusive has 5 floors.
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More Reviews from Other Guests in Hotel Kaya Belek - All Inclusive

8.0
Very Good
From 168 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

8.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Kaya Belek - All Inclusive

Number of reviews per page
20
40
Top reviews
Alberto
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Looked nice did not use
Yu
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We have had a joyful stay at Kaya Belek! The staff are very professional and helpful and the room is spacious and spotless. The food provided is international and properly cooked. It was a bit too cold for us to use the outdoor pool and the waterpark on site was refurbishing, but the indoor pool was heated at 28C and the kids enjoyed a lot in there too. Would definitely recommend!
Read More
Petter Hodt
icon-
6.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

The quality was not what I would expect from a 5-star hotel. Air con was not working and the rooms were pretty worn down
Karen
icon-with Partner
with Partner
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Very good location right in the beach. Very clean and large well appointed sea view room
Harry
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

We had a great short stay at Kaya Belek hotel. The rooms are spacious, the food was great and the staff were very attentive. The hotel is in need of a refurbishment as it looks very tired but it didn’t spoil our time. My only slight disappointment was that the gym didn’t open until 8:30am.
Ecem
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

It was a very bad experience. The doors are designed to open with electronic cards, but they often don’t work properly. The rooms and hallways smell terrible. The towels in the room were torn. The pools shown on the left side of the hotel’s promotional photos are actually part of Kaya Palazzo, not this hotel — yet they misleadingly present them as their own. We were entitled to an à la carte dinner, but when we tried to make a reservation, we were told it was fully booked for four consecutive days and were not accommodated. The sunbeds are old and made of plastic. The floor tiles and ceramics are broken and poorly maintained. The food quality is low — they sometimes serve meals left over from the previous day or even two days ago. The alcoholic drinks are of the lowest quality. There’s only one type of beer available: Efes. For kids activity many children were turned down, as the activities had very limited capacity. That created unnecessary stress for our kids and us. This hotel is absolutely not worth the price. Avoid it at all costs.
Read More
Omar
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The WIFI WAS VERY SLOW AND TURNING ON AND OFF
Alex
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Rooms are outdated and they don’t have AC on the hallways. Good food variety but don’t expect anything fancy. Staff was friendly.
john
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

the hotel was clean with very helpful staff . nice pools , very good dinning room and food. entertanment during the evening. there were things for children but I think the hotel is better suited to adults. the person looking after our room could not be recomended
Ibad ur
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

They need to upgrade their rooms
Neil
icon-Leisure
Leisure
8.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Fantastic food, very attentive staff, beautiful surroundings but tired rooms. Laminate flooring in rooms lifting and chipped at edges. Rooms are in need of a full refurbishment.
Craig
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 91 week(s) ago

Hotels.com verified review

We booked this hotel as a better option than our previous after Ironman race, however when we wanted to add some nights we didn’t get a response from The hotel, I called and the reservations team stated it would be ok and some e will call me but this didn’t happen, upon arrival We were advised that they were fully booked so no extra nights were possible. They says they didn’t see the messages on the system but we did this through hotels.com messaging. It means we had to find another hotel for our additional two nights. Whilst at the hotel you notice that some areas are in need of updating and the room keys are a nightmare I had to go back to reception on every occasion to sort it out.
Read More
HALIL
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 96 week(s) ago

Hotels.com verified review

Awful hotel, deceptive photos. I’ve stayed in many hotels in Antalya from Kas all the way to towards Alanya. I’m also a business traveller that goes to a lot of standard hotels. This hotel is falling apart , extremely out dated and not a 5-star resort. The hotel is stuck in the 80s with a lot of things broken. Beds are wildly uncomfortable please read other reviews about this. AC doesn’t cool the room down. Crowded and unsanitary please see photos. Do not stay here this isn’t a decent hotel. I wish I could get my money back but I’m more upset about the ruined experience with my family. Such deceptive photos The service team was decent and the food is good. But that’s about it The hotel guest relations manager threatened me with having their lawyers take down the review so I wish her the best of luck!
Read More
Bibi
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

Very nice resort with great selections of food
yasar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

i stayed here for 6 nights and it was my best holiday ever with all amenities, all you need to keep u you busy is at kaya belek i enjoyed the swim here All staff were lovely always come to offer you drinks and snacks, the main restaurant was outrageous with all kind of food from meat to dessert and sitting area was fabulous, food, staff,chef restaurant is 10/10 in the main restaurant my favourite staff was mehmet and from the lobby was huseyinuguten with roll skates both were very friendly. excellent overall would recommend my friends and family to enjoy here at kaya belek
Read More
RAMAZAN
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Very good stafs
Hadeel
8.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

The furniture is old. We aaked to change the room because the floor and the rooms smell like mold. But the staff were friendly and the service was ok ... The best part was the swimming pool and the activities "happy environment"
Rohit
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 156 week(s) ago

Hotels.com verified review

We had a wonderful time at Kaya Belek. The hotel was nice but there is room for improvement. I was shocked to see the use of plastic straws. I think they should replace them with more eco-friendly options. The air-conditioning should be improved in the whole resort. There are areas of the resort which don't feel too comfortable. Evening entertainment was amazing. the 9:15 shows at the theatre are wonderful. Themed dinner buffet can be introduced. Like a section of buffet could be reserved for themed section. Like, Mexican, Chinesse, Indian, etc.
Read More
Ali
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Vi blev tager imod med cocktails og lemonade. Super fin service maden var i orden meget forskelligt hver dag. Børnene elskede alle de forskellige pools da var sjove rutsjebaner for alle aldre. Hjælp til bagage plus pakning i bilen super fin personale
Robert James
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 168 week(s) ago

Hotels.com verified review

We enjoyed our stay Kaya Belek hotel, the room was spacious, but beds were very basic with little comfort. Bathroom with rain shower was also a very nice touch, but daily toiletries were just dropped on counter and toilet paper rolls left out, never really straightened out. It shows lack of training or care by room cleaning staff. Food and drink throughout dining and bars in hotel were very good with nice service. Attentive service by all staff throughout the property. Kudos to the pool bar wait staff on roller blades, now that I have never seen in 35 years in the travel business and was impressed at their skill and level of customer service effort. The only disappointment was lack info provided at check in on the property, a map to where everything was ?, it took me a while to find the fitness room, no golf info provided when asked, they just pointed to where it was, no special rates given, no info given on spa (coupon?)other dining options, etc. Everything a resort wants to upgrade its guests on, nothing was mentioned…too bad, we spent our golf money and shopped off property. No ATM for a 400 room property, disappointing. No shuttle service to near by sites like land of legends, golf courses. Many of questions above were asked to front desk staff, some of them were in new training and did not speak a lot of English. Some staff were very helpful but had limited service efforts. A North American 4 ****, which is in need in this market/area. Solid choice.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hotel Kaya Belek - All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 168 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

8.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Kaya Belek - All Inclusive

Number of reviews per page
20
40
Top reviews
Alberto
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Looked nice did not use
Yu
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We have had a joyful stay at Kaya Belek! The staff are very professional and helpful and the room is spacious and spotless. The food provided is international and properly cooked. It was a bit too cold for us to use the outdoor pool and the waterpark on site was refurbishing, but the indoor pool was heated at 28C and the kids enjoyed a lot in there too. Would definitely recommend!
Read More
Petter Hodt
icon-
6.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

The quality was not what I would expect from a 5-star hotel. Air con was not working and the rooms were pretty worn down
Karen
icon-with Partner
with Partner
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Very good location right in the beach. Very clean and large well appointed sea view room
Harry
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

We had a great short stay at Kaya Belek hotel. The rooms are spacious, the food was great and the staff were very attentive. The hotel is in need of a refurbishment as it looks very tired but it didn’t spoil our time. My only slight disappointment was that the gym didn’t open until 8:30am.
Ecem
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

It was a very bad experience. The doors are designed to open with electronic cards, but they often don’t work properly. The rooms and hallways smell terrible. The towels in the room were torn. The pools shown on the left side of the hotel’s promotional photos are actually part of Kaya Palazzo, not this hotel — yet they misleadingly present them as their own. We were entitled to an à la carte dinner, but when we tried to make a reservation, we were told it was fully booked for four consecutive days and were not accommodated. The sunbeds are old and made of plastic. The floor tiles and ceramics are broken and poorly maintained. The food quality is low — they sometimes serve meals left over from the previous day or even two days ago. The alcoholic drinks are of the lowest quality. There’s only one type of beer available: Efes. For kids activity many children were turned down, as the activities had very limited capacity. That created unnecessary stress for our kids and us. This hotel is absolutely not worth the price. Avoid it at all costs.
Read More
Omar
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The WIFI WAS VERY SLOW AND TURNING ON AND OFF
Alex
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Rooms are outdated and they don’t have AC on the hallways. Good food variety but don’t expect anything fancy. Staff was friendly.
john
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

the hotel was clean with very helpful staff . nice pools , very good dinning room and food. entertanment during the evening. there were things for children but I think the hotel is better suited to adults. the person looking after our room could not be recomended
Ibad ur
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

They need to upgrade their rooms
Neil
icon-Leisure
Leisure
8.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Fantastic food, very attentive staff, beautiful surroundings but tired rooms. Laminate flooring in rooms lifting and chipped at edges. Rooms are in need of a full refurbishment.
Craig
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 91 week(s) ago

Hotels.com verified review

We booked this hotel as a better option than our previous after Ironman race, however when we wanted to add some nights we didn’t get a response from The hotel, I called and the reservations team stated it would be ok and some e will call me but this didn’t happen, upon arrival We were advised that they were fully booked so no extra nights were possible. They says they didn’t see the messages on the system but we did this through hotels.com messaging. It means we had to find another hotel for our additional two nights. Whilst at the hotel you notice that some areas are in need of updating and the room keys are a nightmare I had to go back to reception on every occasion to sort it out.
Read More
HALIL
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 96 week(s) ago

Hotels.com verified review

Awful hotel, deceptive photos. I’ve stayed in many hotels in Antalya from Kas all the way to towards Alanya. I’m also a business traveller that goes to a lot of standard hotels. This hotel is falling apart , extremely out dated and not a 5-star resort. The hotel is stuck in the 80s with a lot of things broken. Beds are wildly uncomfortable please read other reviews about this. AC doesn’t cool the room down. Crowded and unsanitary please see photos. Do not stay here this isn’t a decent hotel. I wish I could get my money back but I’m more upset about the ruined experience with my family. Such deceptive photos The service team was decent and the food is good. But that’s about it The hotel guest relations manager threatened me with having their lawyers take down the review so I wish her the best of luck!
Read More
Bibi
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

Very nice resort with great selections of food
yasar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

i stayed here for 6 nights and it was my best holiday ever with all amenities, all you need to keep u you busy is at kaya belek i enjoyed the swim here All staff were lovely always come to offer you drinks and snacks, the main restaurant was outrageous with all kind of food from meat to dessert and sitting area was fabulous, food, staff,chef restaurant is 10/10 in the main restaurant my favourite staff was mehmet and from the lobby was huseyinuguten with roll skates both were very friendly. excellent overall would recommend my friends and family to enjoy here at kaya belek
Read More
RAMAZAN
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Very good stafs
Hadeel
8.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

The furniture is old. We aaked to change the room because the floor and the rooms smell like mold. But the staff were friendly and the service was ok ... The best part was the swimming pool and the activities "happy environment"
Rohit
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 156 week(s) ago

Hotels.com verified review

We had a wonderful time at Kaya Belek. The hotel was nice but there is room for improvement. I was shocked to see the use of plastic straws. I think they should replace them with more eco-friendly options. The air-conditioning should be improved in the whole resort. There are areas of the resort which don't feel too comfortable. Evening entertainment was amazing. the 9:15 shows at the theatre are wonderful. Themed dinner buffet can be introduced. Like a section of buffet could be reserved for themed section. Like, Mexican, Chinesse, Indian, etc.
Read More
Ali
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Vi blev tager imod med cocktails og lemonade. Super fin service maden var i orden meget forskelligt hver dag. Børnene elskede alle de forskellige pools da var sjove rutsjebaner for alle aldre. Hjælp til bagage plus pakning i bilen super fin personale
Robert James
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 168 week(s) ago

Hotels.com verified review

We enjoyed our stay Kaya Belek hotel, the room was spacious, but beds were very basic with little comfort. Bathroom with rain shower was also a very nice touch, but daily toiletries were just dropped on counter and toilet paper rolls left out, never really straightened out. It shows lack of training or care by room cleaning staff. Food and drink throughout dining and bars in hotel were very good with nice service. Attentive service by all staff throughout the property. Kudos to the pool bar wait staff on roller blades, now that I have never seen in 35 years in the travel business and was impressed at their skill and level of customer service effort. The only disappointment was lack info provided at check in on the property, a map to where everything was ?, it took me a while to find the fitness room, no golf info provided when asked, they just pointed to where it was, no special rates given, no info given on spa (coupon?)other dining options, etc. Everything a resort wants to upgrade its guests on, nothing was mentioned…too bad, we spent our golf money and shopped off property. No ATM for a 400 room property, disappointing. No shuttle service to near by sites like land of legends, golf courses. Many of questions above were asked to front desk staff, some of them were in new training and did not speak a lot of English. Some staff were very helpful but had limited service efforts. A North American 4 ****, which is in need in this market/area. Solid choice.
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