Best Western Chula Vista/Otay Valley Hotel

Hotel is right off the fwy which was nice. I think its a bit over priced for what you get. Rooms are nice. Didnt get hot water in the shower.

They had the pool shut down, which is the reason I chose this location specific

Nice person at check in.

Check in took way too long. We were the only ones in line and it took 20 min. They had no AC in the lobby so it was like 85-90 degrees and lobby employees had a fan pointed on themselves. It was that hot. We got to our room and the carpet was stained everywhere. Like there had been a party and everyone dropped wine everywhere. Asked for another room and got one w one big stain on carpet and settled for it since check in kept taking so long. Its right next to freeway so you hear it all night. First morning we left fo sesame place and i asked for housekeeping for new towels and to change our bedding. Got back from a long day to the same room w my dirty towels still there. I called again to please give us new tiwels at least since they said housekeeping left. They said sure. 1 hr later i send my husband to the lobby to get the towels since they never came. He says oh yea room blah blah? Yea he said he was about to take his lunch break so he got sidetracked and forgot about us. This staff doesn't give a crap about you or their jobs. As we leave so crack head w a bat talking to himself walking by all aggressive while i have my 1 and a half your old with me. Never again.

Nothing

Friendly staff, very comfortable beds, gas station right next door! Breakfast was great(amazing coffee). Close to Walmart. Will stay here again when I visit Cali

everything was nice and clean the area was good and the desk erson when we checked in was very helpful

Overall good. Just the bathrooms were too strong smelling like Clorox and there was no dining area.

Nice property clean. The only complaint I have is the noise, walking upstairs woke me up as well as people leaving for work at 530 am

Good location just some downside errors , someone tried getting into our room as hotel gave someone our room to someone else ! Luckily none of us were getting changed or anything . Key to the door keeped locking every night had to go into lobby to get a new one overall good location just some hiccups..

It was a nice stay! I was sad to find out that the pool was closed, but it’s understandable there was some construction going on.

The pl e is great they are doing a lot off up great it looks very clean great job on keeping it clean 👍

The Carpet in my room has two major satinado, it looked awfull

Room

Water pressure in shower and sink very good.

Regadera rota. Buena ubicación Olor a humedad Check in rapido

Clean sheets, room was okay, but only one bath towel available for a room for 4 not good.

Hhj

Property was under construction, which was not mentioned to us.

Hotel having construction and no visible sign to check in. Poor lighting.