Big Chile Inn & Suites

There were cigarette burns in a no smoking room I was pretty upset

The evening receptionist was rude as hell. Morning receptionist was nice.

Blonde lady on 05/02/25 3:33pm. Short and rude. Would not address my issue and handed me a receipt and told me to deal with it with Anthony on Monday. Will report to BBB and Expedia.

Clean, great value.

Staying here is like going to see your grandma if your grandma was a great gardener and had a pond next to the pool. The staff is super friendly. The other guests are too. Sitting in the central courtyard, you're serenaded by bird songs and children's voices. The WiFi could be stronger, but that's what gets you into the central courtyard, so I was grateful for that too.

I have stayed at the Big Chili Inn before, 2012, but it has changed and not so much for the better. The neighborhood seems to have slipped, they DO NOT OFFER any breakfast, and the rooms seem almost sterile.

I got confused on how the room numbers are layed out. Took me a couple minutes to figure out where my odd numbered room was. I figured it out tho

Quiet room in back. Never got TV to work. We got back late after NMSU game and gates were closed to access back rooms. Was never informed at check in that we had to roll them back ourselves to let car in.

There are only 3 outlets, had to unplug t.v. for 3rd one. It snelled when we first got in room. Had to keave door open. Only 1 ver small trash cam. No ice at all. Did have a refrigerator and microwave. Im 5'1 and the counter in bathroom went to mid thigh.

Old place in need of refurbishing. Start with making TV/WiFi functional.

Paul was a very nice person, he checked me in helped me to find a restuarant for dinner. He treats you like family. I loved my experience there.

They good good care of my daughter and and helped her when her ID was stolen. The room was clean.

I payed 35 to have room reserved n cleaned but was not ready beer n pizza inside room.was hiven a better room filled with dead mosquitos n other mosquito type animals.no alarm clock or soap in room.But i am e joying the big tv n cool air.Trying to kill mosquitos flying around.

Everything was clean, staff very friendly….and priced fairly! My only complaint was the WiFi didn’t work that well from my room.

The staff is courteous and my room was clean. The only disappointment was my mattress was a little too soft for me

Really nice grounds. Koi pond, trees, gazobo. Would stay here again. Young man at front desk, really very helpful.

The staff was unhelpful. There were two pillows and the staff would not let us to have more. There was no soap, no cups, no ice bucket. The noise from the street out front was very loud.

The front desk person looked a bit unkempt although he did have our paperwork ready when we got there, since I called to say we would be checking in late. Additionally, his instructions on where to park/find our room were very vague. We finally figured out that we would have had to manually open a metal gate and drive to the back because someone went ahead of us and let us know. This individual also said that we “really should park in the back” because it would be “safer”. The sheets had a large stain on them but it was not know if this was from lack of laundering or just a stain. When my husband went back to the front desk to ask for clean sheets, it was already locked although it was 10 minutes prior to guest hours being over. The walls and ceiling had splatter stains all over them. The bathroom light and “kitchenette” light were connected so you could not go to the bathroom at night without turning on a VERY bright fluorescent light that would light up the entire room. Although we spent very little on this stay (due to no other places having availability), the pictures on the site and reviews DID NOT prepare us for how bad it was.

Novel in the 60’s the owners are working hard to restore its hotel usefulness. The big chili is worth a look as architectural art.

The hotel was not even open.