Candlewood Suites HARRISBURG I-81 - HERSHEY AREA by IHG

Staff was friendly and helpful!

I love the man in at the front desk he was really and made experience amazing.

Everything was nice and clean and the hotel itself smelled wonderful. Only issue I had was last-minute charges when I got to the hotel to check in and I didn’t realize I couldn’t use my chime account. Other than that. I had a good day.

Could not get good reception on tv.

It was overall good for the price

From the very start of check in the front lobby was in shambles which should’ve been our first clue. There was unfinished paint, discolored carpet etc. The room was decent looking but only gets touched once a week from room service/staff so we had to ask for towels/rags each day. We put in a complaint about the bathtub because it kept filling with still water during our shower. The front desk said they would have someone look at it Saturday while we were away and we woke up Sunday morning to take showers and it was the same way. Avoid this place at all costs.

AWFUL CUSTOMER SERVICE GAVE OUR ROOM AWAY REFUSED TO GIVE US A NEW ONE DIRTY RUDE WORKERS ETC

I enjoy this hotel they provided good hospitality and was very convenient and was flexible and understanding

The hotel rooms could use a bit of a detail cleaning. There was dust on the vents, curtains had tiny hopes, the coffee pot looked dirty and there was a bug in my room. The pool out sofa bed was horrible. Felt all the springs. The bed sheets looked dirty.

old, needs updating

We always check for cleanliness before we take our bags in (in case of bed bugs). There were no bugs but the room was dirty. Found a crusty sock under the mattress. Food wrappers were under the beds. The trash cans had stuck food under the liners. The floor had lots of hair and crumbs on the carpet. The bathroom had patch work jobs not repainted and torn up trim with mildew/moldy caulk. The ceiling over the kitchenette was greasy with dust and cobwebs. We felt gross staying there.

Everything was nice.I would have preferred to have mattress covers on the bed.And maybe we wouldn't have ran into bedbugs.

Clean room

It was not very clean tv don’t work pool did not work could not get help at front desk over all not a great place mads where good but management was not good .

Other than our room not being ready for check in at 4 but 5pm, we enjoyed our stay.

Our stay at Candlewood suites was okay but not wonderful. We stayed 2 nights and the first night the fire alarm went off in our room for no reason at 11:30PM and then the next night at 4AM. Bathtub didn’t drain well. Room was clean and the mini kitchen was nice. Dishwasher was very loud.

There was a roach by the kitchen

Our room was relatively clean. Not the best. Dishes in dishwasher were dirty upon arrival. Lots of dirt build- up in corners in bathroom and tub surround. Otherwise comfortable.

It was conveniently located to our venue, easy to get around. Staff from arrival to departure was very friendly, accommodating and personable. Only downside was pool was running and water clear but not available for use!

Booked 2 rooms, both rooms were very dirty, toilet was clogged, fire alarm went off three times during the 5 night stay (no EMS response) Towel holder hanging off wall. 2nd room was not in any shape to be rented. The smell of animal urine was insane. Dealing with front desk was awful, finally switched 2nd room after numerous run arounds. Would not let me leave a message for Property manager or regional MGR. Property is not kept up with, side door not secure and falling off hinges, pool was unsafe and inoperable, PTAC holding water smelling like mildew/mold. I actually do this for a living. 6000 units, I will be speaking with corporate. I expected a discount for dealing with all these short comings but instead, I got someone that kept saying they were new to the job and didn’t know how to reach anyone. I do hope someone reaches out to me to make this better.